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Member Service Representative I Jobs (NOW HIRING)

Wellby

Member Service Representative I

Webster, TX · On-site

Position Summary The Member Service Representative I is responsible for providing support and coverage to the Contact Center. The Member Service Representative I will interact with members by ...

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How much do member service representative i jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for member service representative i in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the lowest position at a bank?

The lowest position at a bank often is a teller or a customer service representative, such as a Member Service Representative I. These entry-level roles typically require basic customer service skills and may involve handling transactions and assisting clients. Advancement usually involves gaining experience and additional training or certifications.

What is the difference between Member Service Representative I vs Member Service Representative II?

AspectMember Service Representative IMember Service Representative II
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; 1+ year customer service experience
Work EnvironmentCall centers, branch offices, customer support centersCall centers, branch offices, customer support centers
Employer & Industry UsageFinancial institutions, insurance companies, healthcare providersFinancial institutions, insurance companies, healthcare providers
Common Search & ComparisonEntry-level customer service rolesExperienced customer service roles with more responsibilities

The main difference between Member Service Representative I and Member Service Representative II lies in experience and responsibilities. The II typically requires more experience and handles more complex customer inquiries, whereas the I is an entry-level position focused on basic customer support within similar environments and industries.

Is CSR a good entry level position?

A Member Service Representative I role is typically an entry-level position that provides customer service experience, communication skills, and familiarity with company policies. It often requires basic computer skills and can serve as a stepping stone to higher roles in customer support or management.

What is a members service representative?

A Member Service Representative I is an entry-level customer service professional who assists members or clients with account inquiries, service requests, and problem resolution. They typically work in financial institutions, healthcare, or membership organizations, using communication skills and basic computer systems to support members' needs.

What job makes $10,000 a month without a degree?

A Member Service Representative I typically does not earn $10,000 a month without significant experience or advancement. High-paying roles that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or certain technical trades, but generally, such salaries are uncommon without higher education or extensive experience.
What cities are hiring for Member Service Representative I jobs? Cities with the most Member Service Representative I job openings:
What states have the most Member Service Representative I jobs? States with the most job openings for Member Service Representative I jobs include:
Member Service Representative I jobs near you
Infographic showing various Member Service Representative I job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 66% Full Time, 28% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Member Service Representative I

Member Service Representative I

Wellby

Webster, TX • On-site

Full-time

Posted 25 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary
The Member Service Representative I is responsible for providing support and coverage to the Contact Center. The Member Service Representative I will interact with members by addressing inquiries and resolving complaints.
Principle Duties and Responsibilities
  • Willingness and ability to exhibit Wellby Core Values every day.
  • Works purposefully and is driven to provide the best team member experience.
  • Establishes and maintains a positive relationship by creating an exceptional member experience.
  • Interacts with customers via telephone, email, or online chat to provide support and information on products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, escalate to a specialized team and/or leadership.
  • Ensures that appropriate actions are taken to resolve member problems and concerns.
  • Maintains customer accounts and records of member interactions with details of inquiries, complaints, or comments.
  • Maintains a sense of urgency and empathy while collaborating with members on issues and action items through resolution.
  • Troubleshoots and resolves inquiries in a timely, friendly, and accurate manner.
  • Escalates member feedback to management to ensure resolution is completed in accordance with net promoter efforts.
  • Proactively identifies changes in members' banking needs and recommends relevant solutions to enhance the member's financial and life goals.
  • Provides timely responses to members and other team member requests.
  • Member Service functions include transfers, loan payments, and all account maintenance.
  • Educates members on emerging and existing credit union technology and digital solutions such as mobile, online, and ATM offerings for their convenience. Troubleshoots basic issues and escalates more complex issues as needed.
  • Assumes responsibility for related duties, including training assistance of new team members as required or assigned.
  • Completes all mandatory compliance testing by deadline. Implements processes as required by the Bank Secrecy Act and Wellby policies and procedures.
  • Performs other related duties as assigned.

Knowledge, Skills, and Abilities (KSA)
  • Knowledge of Wellby's organizational functions, and general operating policies and procedures.
  • Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
  • Knowledge of Credit Union services and products.
  • Knowledge of personal computer, utilizing Microsoft Office Suite and other software(s).
  • Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
  • Skilled in exercising initiative and using good judgment to make sound decisions.
  • Skilled in interacting with staff, management, vendors, and members diplomatically and tactfully.
  • Skilled in responding to requests regarding complex financial information/data.
  • Ability to navigate various digital platforms and understand, assess, and communicate through them.
  • Ability to work in stressful, high-pressure situations.
  • Ability to handle difficult situations with poise and professionalism.
  • Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
  • Ability to work in a fast-paced team environment with exceptional customer service skills.
  • Ability to communicate clearly and concisely, orally and in writing.

Supervisory Responsibilities
  • Team member does not have any supervisory responsibilities.

Complexity & Scope of Work
  • The team member performs a variety of related tasks which are mostly routine but are sensitive in nature.
  • Non routine situations or conflicts are usually referred to the supervisor for resolution.
  • Instructions to the team member may be general or specific in nature.
  • Courses of action are determined by established procedures and/or the Contact Center Manager.
  • The team member's work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.
  • Tasks may occasionally have to be coordinated, integrated, and/or prioritized.

Physical Demands & Work Environment
  • The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
  • To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting; standing, reaching, and grasping, operating computers and other office equipment, moving about the office; and attending possible onsite and offsite meetings. The team member must be able to exchange information, in person, in writing, and via telephone. Some degree of stress results from contact with management and other team members.
  • The ability to observe details at close range (within a few feet of the observer).
  • Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
  • The noise level in the work environment is usually moderate.
  • Work involves the typical risks and discomforts associated with an office environment but is usually in an area that is adequately cooled, heated, lighted, and ventilated.

Work Hours
  • To meet the department's needs, overtime work is sometimes necessary, and employees may be required to work overtime hours as assigned.
  • Shifts will be staggered (between 8:00 am CST and 6:00 pm CST) and likely will include weekends.

Minimum Qualifications
  • High School Diploma or equivalent required.
  • Minimum two (2) years of experience in a high-volume call center environment, or an equivalent combination of education and experience (one year of relevant experience is equivalent to one year of relevant higher education and vice versa).
  • Two (2) years of college-level education preferred.
  • Need to be able to work both onsite and remotely based on business needs.
  • Bilingual preferred.
  • Bondable

For All Candidates
This is a Full-Time, Hourly (non-exempt) role.
Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status, or any other legally protected characteristic. If you would like more information about your EEO rights as an applicant under the law, please contact Human Resources.
Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need reasonable accommodation, please email careers@wellbyfinancial.com or call 281-226-1696 for assistance.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the organization.

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