ZipRecruiter

Log In

1

Member Experience Jobs in Virginia (NOW HIRING)

YMCA

Member Experience Coordinator I

Lynchburg, VA · On-site

The Member Experience Coordinator should have outstanding interpersonal and verbal communications in order to drive association and Center objectives of improving acquisition and retention of members ...

next page

Showing results 1-20

All JobsMember Experience JobsMember Experience Jobs in Virginia

Member Experience information

See Virginia salary details

$8

$13

$17

How much do member experience jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for member experience in Virginia is $13.98, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $15.72 per hour, depending on experience, location, and employer.

What does a member experience associate do?

A member experience associate is responsible for supporting members by addressing inquiries, resolving issues, and ensuring a positive experience. They often use customer service skills, communication tools, and company policies to assist members and improve satisfaction.

What does a typical day look like for someone working in member experience?

A typical day in Member Experience involves responding to member inquiries via phone, email, or chat, resolving issues, and providing personalized assistance to enhance satisfaction. You may also participate in onboarding new members, gather feedback for continuous improvement, and collaborate with other departments like marketing or product development to advocate for member needs. The pace can be dynamic, with priorities shifting between proactive outreach and reactive problem-solving. Regular team meetings and ongoing training are common, helping you stay updated on best practices and service offerings. This role provides hands-on opportunities to build lasting relationships and contribute directly to the organization's reputation and member retention.

What is a member experience?

A Member Experience job focuses on enhancing customer satisfaction and engagement by ensuring a seamless and positive interaction with a company’s products or services. Responsibilities often include addressing member inquiries, resolving issues, collecting feedback, and improving processes to boost loyalty. These roles exist in industries like healthcare, financial services, and subscription-based businesses, where retaining and delighting members is key.

What are the key skills and qualifications needed to thrive in member experience, and why are they important?

To thrive as a Member Experience professional, you need strong customer service skills, problem-solving abilities, and a background in client relations or hospitality. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and common membership management tools is often required. Exceptional communication, active listening, and a positive attitude are important soft skills that set top performers apart. These skills are crucial to ensuring members feel valued, engaged, and supported, ultimately enhancing member satisfaction and loyalty.

What are the most commonly searched types of Member Experience jobs in Virginia? The most popular types of Member Experience jobs in Virginia are:
What are popular job titles related to Member Experience jobs in Virginia? For Member Experience jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Member Experience jobs in Virginia look for? The top searched job categories for Member Experience jobs in Virginia are:
Member Experience jobs near you
Infographic showing various Member Experience job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $29,077 per year, or $14 per hour.

Member Experience Lead - Rosslyn

Golds Gym DC Metro

Arlington, VA • On-site

$14.41 - $14.77/hr

Full-time

Re-posted 14 days ago

Job description

Position Summary:

Will lead Member Experience operations at their home gym, with an emphasis on member service, schedules, and inventory. This position reports to the home-gym General Manager.

Major Responsibilities:

  • Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined.
  • Motivate Member Experience in their home Club Gym to emphasize superior Member Experience.
  • Schedules for Member Experience at their home Club Gym.
  • This position is a regularly scheduled member experience position in their home Club Gym.
  • Support retail, concession, promotions.
  • Conducts daily and month-end retail and concession inventories.
  • Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.

Qualifications & Requirements:

  • Be self-motivated and able to motivate staff in a positive manner
  • Must be organizational
  • Possess strong motivational, communication, team building and training skills.
  • Must have a high level of professionalism, honesty, integrity and work ethic.
  • Must promote team spirit in the workplace.
  • Possess good leadership abilities.
  • Ability to handle customer issues with patience, tact and professionalism.