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Member Experience Jobs in Virginia (NOW HIRING)

Workout Anytime

Member Experience Expert

Lynchburg, VA · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

YMCA

Member Experience Coordinator I

Lynchburg, VA · On-site

The Member Experience Coordinator should have outstanding interpersonal and verbal communications in order to drive association and Center objectives of improving acquisition and retention of members ...

Workout Anytime

Member Experience Expert

Danville, VA · On-site

$14 - $16/hr

Our experts strive to ensure our members are happy, motivated, and getting an amazing experience every time they walk in. Must be willing to help clean and make calls when needed. Pay: $14.00 - $16 ...

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Member Experience information

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$8

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$17

How much do member experience jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for member experience in Virginia is $13.98, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $15.72 per hour, depending on experience, location, and employer.

What does a member experience associate do?

A member experience associate is responsible for supporting members by addressing inquiries, resolving issues, and ensuring a positive experience. They often use customer service skills, communication tools, and company policies to assist members and improve satisfaction.

What does a typical day look like for someone working in member experience?

A typical day in Member Experience involves responding to member inquiries via phone, email, or chat, resolving issues, and providing personalized assistance to enhance satisfaction. You may also participate in onboarding new members, gather feedback for continuous improvement, and collaborate with other departments like marketing or product development to advocate for member needs. The pace can be dynamic, with priorities shifting between proactive outreach and reactive problem-solving. Regular team meetings and ongoing training are common, helping you stay updated on best practices and service offerings. This role provides hands-on opportunities to build lasting relationships and contribute directly to the organization's reputation and member retention.

What is a member experience?

A Member Experience job focuses on enhancing customer satisfaction and engagement by ensuring a seamless and positive interaction with a company’s products or services. Responsibilities often include addressing member inquiries, resolving issues, collecting feedback, and improving processes to boost loyalty. These roles exist in industries like healthcare, financial services, and subscription-based businesses, where retaining and delighting members is key.

What are the key skills and qualifications needed to thrive in member experience, and why are they important?

To thrive as a Member Experience professional, you need strong customer service skills, problem-solving abilities, and a background in client relations or hospitality. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and common membership management tools is often required. Exceptional communication, active listening, and a positive attitude are important soft skills that set top performers apart. These skills are crucial to ensuring members feel valued, engaged, and supported, ultimately enhancing member satisfaction and loyalty.

What are the most commonly searched types of Member Experience jobs in Virginia? The most popular types of Member Experience jobs in Virginia are:
What are popular job titles related to Member Experience jobs in Virginia? For Member Experience jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Member Experience jobs in Virginia look for? The top searched job categories for Member Experience jobs in Virginia are:
Member Experience jobs near you
Infographic showing various Member Experience job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $29,077 per year, or $14 per hour.

Member Experience Expert

Workout Anytime

Lynchburg, VA • On-site

$14 - $15/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Workout Anytime rating

6.1

Company rating: 6.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

39th of 63 rated gym and leisure clubs

Job description

Member Experience Expert
Position Summary
The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while supporting membership growth and daily operations. This position is responsible for creating a welcoming environment, engaging prospective and existing members, driving membership sales activities, and ensuring the club remains clean, organized, and operating at the highest standards.
The ideal candidate is energetic, personable, sales-minded, and passionate about providing outstanding service while contributing to the club's overall success.
Essential Responsibilities
Member Experience
  • Greet every member and guest with enthusiasm and professionalism.
  • Build positive relationships with members to create a welcoming and engaging club environment.
  • Ensure all members check in properly and resolve any account or access issues.
  • Respond to member questions, concerns, and requests in a timely and professional manner.
  • Deliver exceptional customer service that promotes member satisfaction and retention.
Sales & Lead Generation
  • Conduct club tours for prospective members.
  • Assist with membership sales and enrollment by following the company's sales process.
  • Perform outbound prospecting and follow-up calls to generate appointments and memberships.
  • Promote club programs, personal training, and member referral opportunities.
  • Support club promotions, marketing initiatives, and community outreach events.
Club Operations
  • Maintain a clean, organized, and inviting club environment throughout each shift.
  • Complete assigned cleaning zones and operational checklists.
  • Monitor and restock club supplies and inventory as needed.
  • Ensure the front desk is organized, accurate, and operating efficiently.
  • Assist with opening and closing procedures.
Administrative Responsibilities
  • Process memberships, payments, and account updates accurately.
  • Maintain confidentiality of member information.
  • Communicate effectively with club leadership regarding member feedback, operational issues, and sales opportunities.
  • Assist leadership with additional operational duties as assigned.
Qualifications
Required
  • High school diploma or equivalent.
  • Previous customer service, hospitality, retail, or sales experience preferred.
  • Strong communication and interpersonal skills.
  • Positive attitude with a passion for helping others.
  • Basic computer and point-of-sale system experience.
  • Ability to multitask in a fast-paced environment.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred
  • Previous experience in a health club, fitness center, or membership-based business.
  • Sales experience with demonstrated ability to meet or exceed goals.
Key Performance Indicators (KPIs)
Success in this role is measured by:
  • Membership Sales
  • Outbound Lead Activity
  • Appointment Show Rate
  • Membership Conversion Rate
  • Success Session Booking Rate
  • Member Referrals
  • Member Satisfaction
  • Club Cleanliness & Operational Standards
  • Front Desk Accuracy
  • Attendance & Reliability
Schedule
This position may be full-time or part-time and requires flexibility to work mornings, evenings, weekends, and holidays based on business needs.
Why Join Workout Anytime?
At Workout Anytime, we're committed to creating an exceptional experience for every member, every visit. As a Member Experience Expert, you'll play a vital role in welcoming members, supporting club growth, and helping people achieve their health and fitness goals. We offer a fun, team-oriented environment with opportunities for advancement and professional development.
Compensation: $14.00 - $15.00 per hour
ABOUT WORKOUT ANYTIME:
Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneur's prestigious list of top 500 Franchises for 2024!
Atlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.
Mission
To provide a friendly, convenient, life-changing journey with passion.
Vision
To reshape the fitness community where everybody aspires to be the best they can be.
Values
  • Attitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff.
  • Care - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual.
  • Excellence - We are committed to the success of our members and partners through the expertise and dedication of our team.
Strategic Drivers
  • Think Big
  • Keep It Simple
  • Do It With Integrity

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