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Member Experience Jobs in Georgia (NOW HIRING)

ClubCorp

Member Experience Coordinator

Fayetteville, GA · On-site

$18 - $20/hr

Job Summary The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position is responsible for coordinating the event calendar, managing event ...

Workout Anytime

Member Experience Expert

Calhoun, GA · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Workout Anytime

Member Experience Expert

Rome, GA · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Workout Anytime

Member Experience Expert

Chatsworth, GA · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Workout Anytime

Member Experience Expert

Calhoun, GA · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Workout Anytime

Member Experience Expert

Chatsworth, GA · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

EoS Fitness

Member Experience Manager

Folkston, GA

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EoS Fitness

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

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Member Experience information

What is a member experience?

A Member Experience job focuses on enhancing customer satisfaction and engagement by ensuring a seamless and positive interaction with a company’s products or services. Responsibilities often include addressing member inquiries, resolving issues, collecting feedback, and improving processes to boost loyalty. These roles exist in industries like healthcare, financial services, and subscription-based businesses, where retaining and delighting members is key.

What does a typical day look like for someone working in member experience?

A typical day in Member Experience involves responding to member inquiries via phone, email, or chat, resolving issues, and providing personalized assistance to enhance satisfaction. You may also participate in onboarding new members, gather feedback for continuous improvement, and collaborate with other departments like marketing or product development to advocate for member needs. The pace can be dynamic, with priorities shifting between proactive outreach and reactive problem-solving. Regular team meetings and ongoing training are common, helping you stay updated on best practices and service offerings. This role provides hands-on opportunities to build lasting relationships and contribute directly to the organization's reputation and member retention.

What are the key skills and qualifications needed to thrive in member experience, and why are they important?

To thrive as a Member Experience professional, you need strong customer service skills, problem-solving abilities, and a background in client relations or hospitality. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and common membership management tools is often required. Exceptional communication, active listening, and a positive attitude are important soft skills that set top performers apart. These skills are crucial to ensuring members feel valued, engaged, and supported, ultimately enhancing member satisfaction and loyalty.

How to become a member experience specialist?

To become a member experience specialist, candidates typically need a background in customer service, communication skills, and experience with CRM tools. Relevant education may include a degree in business, marketing, or related fields, and some roles require prior experience in client-facing roles or hospitality. Developing strong interpersonal skills and understanding member needs are essential for success in this role.

What is a member experience associate?

A member experience associate is a professional responsible for ensuring positive interactions and satisfaction for members or customers. They often handle inquiries, resolve issues, and provide support through various communication channels, utilizing customer service skills and tools like CRM software.

What are the most commonly searched types of Member Experience jobs in Georgia?

The most popular types of Member Experience jobs in Georgia are:

What are popular job titles related to Member Experience jobs in Georgia?

For Member Experience jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Member Experience jobs in Georgia look for?

The top searched job categories for Member Experience jobs in Georgia are:

Member Experience jobs near you
Infographic showing various Member Experience job openings in Georgia as of August 2026, with employment types broken down into 38% Full Time, 49% Part Time, and 13% Summer. Highlights an 87% In-person, and 13% Remote job distribution.

Member Experience Expert

Workout Anytime - Pugh

Calhoun, GA • On-site

$14 - $15/hr

Part-time

Re-posted 5 days ago

Workout Anytime rating

6.1

Company rating: 6.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

37th of 63 rated gym and leisure clubs

Job description

Member Experience ExpertPosition Summary
The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while supporting membership growth and daily operations. This position is responsible for creating a welcoming environment, engaging prospective and existing members, driving membership sales activities, and ensuring the club remains clean, organized, and operating at the highest standards.
The ideal candidate is energetic, personable, sales-minded, and passionate about providing outstanding service while contributing to the club's overall success.
Essential Responsibilities
Member Experience
  • Greet every member and guest with enthusiasm and professionalism.
  • Build positive relationships with members to create a welcoming and engaging club environment.
  • Ensure all members check in properly and resolve any account or access issues.
  • Respond to member questions, concerns, and requests in a timely and professional manner.
  • Deliver exceptional customer service that promotes member satisfaction and retention.
Sales & Lead Generation
  • Conduct club tours for prospective members.
  • Assist with membership sales and enrollment by following the company's sales process.
  • Perform outbound prospecting and follow-up calls to generate appointments and memberships.
  • Promote club programs, personal training, and member referral opportunities.
  • Support club promotions, marketing initiatives, and community outreach events.
Club Operations
  • Maintain a clean, organized, and inviting club environment throughout each shift.
  • Complete assigned cleaning zones and operational checklists.
  • Monitor and restock club supplies and inventory as needed.
  • Ensure the front desk is organized, accurate, and operating efficiently.
  • Assist with opening and closing procedures.
Administrative Responsibilities
  • Process memberships, payments, and account updates accurately.
  • Maintain confidentiality of member information.
  • Communicate effectively with club leadership regarding member feedback, operational issues, and sales opportunities.
  • Assist leadership with additional operational duties as assigned.
Qualifications
Required
  • High school diploma or equivalent.
  • Previous customer service, hospitality, retail, or sales experience preferred.
  • Strong communication and interpersonal skills.
  • Positive attitude with a passion for helping others.
  • Basic computer and point-of-sale system experience.
  • Ability to multitask in a fast-paced environment.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred
  • Previous experience in a health club, fitness center, or membership-based business.
  • Sales experience with demonstrated ability to meet or exceed goals.
Key Performance Indicators (KPIs)
Success in this role is measured by:
  • Membership Sales
  • Outbound Lead Activity
  • Appointment Show Rate
  • Membership Conversion Rate
  • Success Session Booking Rate
  • Member Referrals
  • Member Satisfaction
  • Club Cleanliness & Operational Standards
  • Front Desk Accuracy
  • Attendance & Reliability
Schedule
This position may be full-time or part-time and requires flexibility to work mornings, evenings, weekends, and holidays based on business needs.
Why Join Workout Anytime?
At Workout Anytime, we're committed to creating an exceptional experience for every member, every visit. As a Member Experience Expert, you'll play a vital role in welcoming members, supporting club growth, and helping people achieve their health and fitness goals. We offer a fun, team-oriented environment with opportunities for advancement and professional development.

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