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Member Experience Advisor Jobs (NOW HIRING)

PG Forsta

Patient Experience Advisor

Virginia Beach, VA · On-site +1

As a member of the team, you will help us create value for our clients, you will make us better ... Patient Experience Advisor As a Patient Experience Advisor, you will serve as a trusted strategic ...

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Member Experience Advisor information

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$12

$25

$45

How much do member experience advisor jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for member experience advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Member Experience Advisor vs Customer Service Representative?

AspectMember Experience AdvisorCustomer Service Representative
CredentialsTypically requires relevant customer service or client relations experience, sometimes certifications in communication or customer managementUsually requires basic customer service skills, high school diploma or equivalent
Work EnvironmentOften in financial, healthcare, or membership organizations, engaging directly with members to enhance experienceCommonly in retail, call centers, or service industries, handling customer inquiries and issues
Employer & Industry UsageUsed in industries focusing on member retention and satisfaction, such as banking, healthcare, or clubsWidely used across various sectors for general customer support roles

The Member Experience Advisor focuses on building relationships and improving satisfaction for members within specific organizations, often requiring specialized knowledge. In contrast, Customer Service Representatives handle a broader range of customer inquiries across industries, primarily providing support and resolving issues. While both roles involve customer interaction, the Member Experience Advisor emphasizes member retention and experience enhancement within a specific context.

What are Member Experience Advisors?

Member Experience Advisors are professionals who interact with members or customers of an organization to ensure they have a positive and seamless experience. Their responsibilities often include addressing inquiries, resolving issues, providing information about services, and gathering feedback to improve overall satisfaction. They work in various industries, such as finance, healthcare, and hospitality, and are dedicated to enhancing the relationship between the organization and its members. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Member Experience Advisor, and why are they important?

To thrive as a Member Experience Advisor, you typically need strong customer service skills, problem-solving abilities, and a background in client relations or a related field, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is commonly required. Excellent listening, empathy, and conflict resolution skills help advisors build trust and deliver exceptional experiences. These skills ensure members feel valued and supported, directly impacting satisfaction and retention rates.

How does a Member Experience Advisor typically collaborate with other departments to resolve member issues?

Member Experience Advisors often act as a central point of contact for members and frequently work alongside teams such as product support, billing, and technical services to address complex concerns. They relay member feedback, coordinate solutions, and ensure a seamless experience by following up with both the member and internal teams. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities, as effective collaboration directly impacts member satisfaction and retention.
What job categories do people searching Member Experience Advisor jobs look for? The top searched job categories for Member Experience Advisor jobs are:
Member Experience Advisor jobs near you
Infographic showing various Member Experience Advisor job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.
Part-Time Member Experience Advisor (Carriage House)

Part-Time Member Experience Advisor (Carriage House)

American Heritage Credit Union

Philadelphia, PA • On-site

$19 - $21/hr

Part-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

American Heritage Credit Union, a $5 billion financial institution has an immediate opening for a Part-Time Member Experience Advisor at our Carriage House branch!

This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach.

Responsibilities Include:

  • Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding/removing signers/owners, plastic card requests, etc.).
  • Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.).
  • Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current/future life stage(s).
  • Connect members to our Subject Matter Experts (SMEs) via SmartOffice/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.).

QUALIFICATIONS:

  • One year to three years of similar or related experience.
  • A high school education or GED.
  • Part-Time position (averaging 27 hours per week)
  • Must be available for morning, evening, Weekday & Saturday hours.
  • FICEP certification preferred.

Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.