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Member Relationship Jobs (NOW HIRING)

Kalsee Credit Union

Member Relationship Officer

Portage, MI · On-site

$17.50 - $23/hr

The Member Relationship Officer (MRO) serves as a primary point of contact for credit union members in our Contact Center, responsible for delivering high-quality service and financial solutions.

Kalsee Credit Union

Member Relationship Officer

Portage, MI

$17.50 - $23/hr

Description The Member Relationship Officer (MRO) serves as a primary point of contact for credit union members in our Contact Center, responsible for delivering high-quality service and financial ...

Kalsee Credit Union

Member Relationship Officer

Portage, MI · On-site

$17.50 - $23/hr

The Member Relationship Officer (MRO) serves as a primary point of contact for credit union members in our Contact Center, responsible for delivering high-quality service and financial solutions.

TEKsystems

Member Relationship Officer

Appleton, WI

$46K - $54K/yr

Now Hiring for a Member Relationship Officer for a growing credit union in Appleton, WI!! Description The Member Relationship Officer I creates a positive impression and establishes strong member ...

TEKsystems

Member Relationship Officer

Appleton, WI

$46K - $54K/yr

Now Hiring for a Member Relationship Officer for a growing credit union in Appleton, WI!! Description The Member Relationship Officer I creates a positive impression and establishes strong member ...

Credit Union Texas

Member Relationship Specialist

Allen, TX · On-site

$17.25 - $22.50/hr

The Member Relationship Specialist uses CUTX-approved AI and digital tools to support needs-based conversations, recommend appropriate products, and complete account and loan processing efficiently ...

Credit Union Texas

Member Relationship Specialist

Desoto, TX · On-site

$18 - $23.75/hr

The Member Relationship Specialist uses CUTX-approved AI and digital tools to support needs-based conversations, recommend appropriate products, and complete account and loan processing efficiently ...

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All JobsMember Relationship Jobs

Member Relationship information

See salary details

$28K

$80.7K

$140.5K

How much do member relationship jobs pay per year?

As of Aug 4, 2026, the average yearly pay for member relationship in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Member Relationship vs Customer Service Representative?

AspectMember RelationshipCustomer Service Representative
Required CredentialsTypically relevant certifications in member services or client relationsCustomer service training or related certifications
Work EnvironmentFinancial institutions, healthcare, or membership organizationsRetail, call centers, or service-focused settings
Employer & Industry UsageUsed in industries focusing on ongoing member engagementCommon across various customer-facing industries
Search & Comparison IntentFocuses on building long-term relationships with membersAddresses immediate customer inquiries and issues

Member Relationship roles focus on fostering ongoing engagement and loyalty with members, often within financial or healthcare sectors. Customer Service Representatives handle day-to-day customer inquiries and support. While both roles involve communication skills, Member Relationship positions emphasize relationship-building and retention, whereas Customer Service Representatives prioritize resolving immediate concerns.

How does a member relationship typically collaborate with other departments within a financial institution?

Member Relationship professionals frequently work alongside teams in lending, operations, and marketing to ensure members receive comprehensive support. They often coordinate with loan officers to facilitate applications, with operations staff to resolve account issues, and with marketing to promote new products or services. This collaborative environment fosters both personal growth and a deeper understanding of the organization’s offerings, making strong communication and teamwork skills essential. Such interdepartmental cooperation helps deliver a seamless and satisfying member experience.

What is a member relationship?

Member Relationship jobs involve building and maintaining positive relationships with members of an organization, such as a credit union, association, or club. Professionals in these roles often assist members with inquiries, resolve issues, provide information about products and services, and ensure a high level of customer satisfaction. They play a key role in member retention and engagement by delivering personalized service and support.

What are the key skills and qualifications needed to thrive as a member relationship specialist, and why are they important?

To thrive as a Member Relationship Specialist, a solid background in customer service, financial products, and account management is typically required, often with a high school diploma or higher education in business or finance. Familiarity with CRM software, banking platforms, and secure transaction systems is essential for daily operations. Excellent interpersonal skills, active listening, and problem-solving abilities help build trust and rapport with members. These skills and qualities are crucial for delivering exceptional member experiences and fostering long-term loyalty in a competitive financial services environment.
More about Member Relationship jobs
What cities are hiring for Member Relationship jobs? Cities with the most Member Relationship job openings:
What job categories do people searching Member Relationship jobs look for? The top searched job categories for Member Relationship jobs are:
Member Relationship jobs near you
Infographic showing various Member Relationship job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

Member Relationship Officer

Kalsee Credit Union

Portage, MI • On-site

$17.50 - $23/hr

Full-time

Posted 12 days ago

Job description

Description:

The Member Relationship Officer (MRO) serves as a primary point of contact for credit union members in our Contact Center, responsible for delivering high-quality service and financial solutions. This role focuses primarily on inbound relationship building opportunities, including loan origination, account openings, and general financial services. The MRO ensures members receive an exceptional experience while maintaining compliance with credit union policies and procedures.

  • Process consumer loan applications (e.g., auto, personal, credit cards) from initial inquiry through funding, ensuring timely and accurate completion
  • Build long-term member relationships by providing personalized financial solutions and proactive service
  • Educate members on loan terms, repayment options, and product benefits.
  • Open new accounts (checking, savings, CDs, etc.) and perform account maintenance in compliance with policies and regulations.
  • Cross-sell appropriate products and services based on member needs
  • Maintain thorough knowledge of credit union products, services, rates, and promotions
  • Ensure all documentation and disclosures are complete, accurate, and compliant with regulations and internal policies
  • Maintain confidentiality and security of member information
  • Stay current with regulatory requirements and internal procedures
  • Collaborate with other departments to ensure seamless customer interactions and share insights for business improvement
  • Foster a positive organization culture that promotes diversity, equity, and inclusion.
  • Review all activities for compliance with Bank Secrecy Act/ Anti-Money Laundering/ Office of Foreign Assets Control regulations and participate in annual training as required by the BSA/OFAC Compliance Officer.




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Requirements:
  • Must have a High School Diploma or equivalent.
  • 1-3 years financial services experience with emphasis on sales preferred.
  • Previous lending experience preferred.
  • Strong listening and communication skills (oral & written).
  • Sales-oriented mindset with a focus on relationship building.
  • Deep understanding of member needs and a commitment to delivering outstanding member experiences.
  • Detail-oriented with strong organizational and time management skills.
  • Ability to work independently and as part of a team in a fast-paced environment.