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Member Relationship Jobs (NOW HIRING)

Adecco

Member Relationship Officer

Honolulu, HI · On-site

$18.50 - $24.25/hr

... meet member needs. The successful candidate will possess strong communication skills, attention to detail, and the ability to build trusted relationships with members through professionalism ...

TEKsystems

Member Relationship Officer

Appleton, WI

$46K - $54K/yr

Description The primary responsibilities of the Member Relationship Officer role include but are not limited to: Providing members with sound financial guidance for all their consumer lending needs.

TEKsystems

Member Relationship Officer

Appleton, WI

$46K - $54K/yr

Description The primary responsibilities of the Member Relationship Officer role include but are not limited to: Providing members with sound financial guidance for all their consumer lending needs.

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Member Relationship information

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$28K

$80.7K

$140.5K

How much do member relationship jobs pay per year?

As of Jun 23, 2026, the average yearly pay for member relationship in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Member Relationship vs Customer Service Representative?

AspectMember RelationshipCustomer Service Representative
Required CredentialsTypically relevant certifications in member services or client relationsCustomer service training or related certifications
Work EnvironmentFinancial institutions, healthcare, or membership organizationsRetail, call centers, or service-focused settings
Employer & Industry UsageUsed in industries focusing on ongoing member engagementCommon across various customer-facing industries
Search & Comparison IntentFocuses on building long-term relationships with membersAddresses immediate customer inquiries and issues

Member Relationship roles focus on fostering ongoing engagement and loyalty with members, often within financial or healthcare sectors. Customer Service Representatives handle day-to-day customer inquiries and support. While both roles involve communication skills, Member Relationship positions emphasize relationship-building and retention, whereas Customer Service Representatives prioritize resolving immediate concerns.

How does a Member Relationship role typically collaborate with other departments within a financial institution?

Member Relationship professionals frequently work alongside teams in lending, operations, and marketing to ensure members receive comprehensive support. They often coordinate with loan officers to facilitate applications, with operations staff to resolve account issues, and with marketing to promote new products or services. This collaborative environment fosters both personal growth and a deeper understanding of the organization’s offerings, making strong communication and teamwork skills essential. Such interdepartmental cooperation helps deliver a seamless and satisfying member experience.

What are Member Relationship jobs?

Member Relationship jobs involve building and maintaining positive relationships with members of an organization, such as a credit union, association, or club. Professionals in these roles often assist members with inquiries, resolve issues, provide information about products and services, and ensure a high level of customer satisfaction. They play a key role in member retention and engagement by delivering personalized service and support.

What are the key skills and qualifications needed to thrive as a Member Relationship Specialist, and why are they important?

To thrive as a Member Relationship Specialist, a solid background in customer service, financial products, and account management is typically required, often with a high school diploma or higher education in business or finance. Familiarity with CRM software, banking platforms, and secure transaction systems is essential for daily operations. Excellent interpersonal skills, active listening, and problem-solving abilities help build trust and rapport with members. These skills and qualities are crucial for delivering exceptional member experiences and fostering long-term loyalty in a competitive financial services environment.
More about Member Relationship jobs
What cities are hiring for Member Relationship jobs? Cities with the most Member Relationship job openings:
What are the most commonly searched types of Member Relationship jobs? The most popular types of Member Relationship jobs are:
What job categories do people searching Member Relationship jobs look for? The top searched job categories for Member Relationship jobs are:
Member Relationship jobs near you
Infographic showing various Member Relationship job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 57% Full Time, 37% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.
Member Relationship Specialist

Member Relationship Specialist

Yolo Federal Credit Union

Woodland, CA • On-site

$20.51 - $25.64/hr

Full-time

Posted 18 days ago

Job description

We are recruiting for a Member Relationship Specialist (33.5 hours per week) to assist our members with their financial needs. If you are a well-rounded, detail-oriented person who desires variety in their day-to-day work life and is passionate about providing top-notch service, then this position may be for you. Primary responsibilities are to provide high-quality service by identifying members' financial needs and recommending solutions that will help them achieve financial success. The Member Relationship Specialist (MRS) will assist members in performing teller transactions, opening new account and loans, and assisting members through our digital channels as needed.
GENERAL COMMENT:
The overriding purpose of every team member is to assist the credit union to live out our mission: To help our members achieve financial success.
CORE VALUES AND SERVICE PROMISE:
The expectation of every employee is to uphold the service promise of Yolo Federal Credit Union and demonstrate the core values of the Yolo Alliance which are to be accountable, adaptable, ambitious, authentic, and awesome. Employees must be committed to the prosperity of our community and demonstrate integrity in every interaction.
RESPONSIBILITIES:
To play a vital role in helping our members achieve financial success and build wealth. Provide excellent member service through building genuine relationships with members, learning their financial goals, and finding ways to benefit them.
  • Possess an effective knowledge of the Credit Union's products and services with special emphasis on how each will improve our members' financial success.
  • Provide high quality member service and enhance member relationships which includes, but is not limited to, opening new accounts, accepting and processing loan applications, and conducting other member account transactions in an efficient and accurate manner.
  • Receive callers and walk-in members, determine the nature of business, meet their needs or provide clear and courteous direction to appropriate destination.
  • Contact members, businesses, and community organizations to promote goodwill and generate new business.
  • Effectively conduct needs-based interviews with current and potential members to build member relationships by offering appropriate products and services.
  • Accurately and efficiently process new accounts including share, CD, IRA, HSA, and Trust accounts.
  • Perform routine clerical support task functions including but not limited to creating loan and membership records, filing, stuffing envelopes, verifying, and processing address or email change requests.
  • Ensure compliance with all security and safety policies and procedures, including following safety protocol while entering or exiting a branch.
  • Guide members to use our technology offerings (ITM, mobile app, online banking, remote services, video appointments, secure messaging, etc.) and provide instruction on use as necessary.
  • Process loan requests for all consumer loans and offer insurance products such as credit insurance and GAP insurance, when appropriate.
  • Complete documentation and finalize loans while ensuring that members understand the terms of the loan agreement and their debt responsibilities. Ensure loan agreements are complete and accurate according to Lending policy.
  • Regular and punctual attendance is an essential function of this position.

Prior consumer loan origination and funding experience preferred, but not required.
Requirements:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) required along with a minimum of one year experience in a customer service related role. Prior working experience with a credit union or financial institution preferred.
LANGUAGE SKILLS:
Ability to read and interpret documents such as operating policies and procedure manuals. Ability to comprehend instructions, correspondence, and memos. Ability to write basic correspondence and reports as well as effectively present information in one-on-one and small group situations to the public, members, and other employees.
MATHEMATICAL SKILLS:
Ability to effectively count currency and negotiable instruments and calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

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