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Member Relationship information

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$28K

$80.7K

$140.5K

How much do member relationship jobs pay per year?

As of Jul 13, 2026, the average yearly pay for member relationship in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Member Relationship vs Customer Service Representative?

AspectMember RelationshipCustomer Service Representative
Required CredentialsTypically relevant certifications in member services or client relationsCustomer service training or related certifications
Work EnvironmentFinancial institutions, healthcare, or membership organizationsRetail, call centers, or service-focused settings
Employer & Industry UsageUsed in industries focusing on ongoing member engagementCommon across various customer-facing industries
Search & Comparison IntentFocuses on building long-term relationships with membersAddresses immediate customer inquiries and issues

Member Relationship roles focus on fostering ongoing engagement and loyalty with members, often within financial or healthcare sectors. Customer Service Representatives handle day-to-day customer inquiries and support. While both roles involve communication skills, Member Relationship positions emphasize relationship-building and retention, whereas Customer Service Representatives prioritize resolving immediate concerns.

How does a Member Relationship role typically collaborate with other departments within a financial institution?

Member Relationship professionals frequently work alongside teams in lending, operations, and marketing to ensure members receive comprehensive support. They often coordinate with loan officers to facilitate applications, with operations staff to resolve account issues, and with marketing to promote new products or services. This collaborative environment fosters both personal growth and a deeper understanding of the organization’s offerings, making strong communication and teamwork skills essential. Such interdepartmental cooperation helps deliver a seamless and satisfying member experience.

What are Member Relationship jobs?

Member Relationship jobs involve building and maintaining positive relationships with members of an organization, such as a credit union, association, or club. Professionals in these roles often assist members with inquiries, resolve issues, provide information about products and services, and ensure a high level of customer satisfaction. They play a key role in member retention and engagement by delivering personalized service and support.

What are the key skills and qualifications needed to thrive as a Member Relationship Specialist, and why are they important?

To thrive as a Member Relationship Specialist, a solid background in customer service, financial products, and account management is typically required, often with a high school diploma or higher education in business or finance. Familiarity with CRM software, banking platforms, and secure transaction systems is essential for daily operations. Excellent interpersonal skills, active listening, and problem-solving abilities help build trust and rapport with members. These skills and qualities are crucial for delivering exceptional member experiences and fostering long-term loyalty in a competitive financial services environment.
More about Member Relationship jobs
What cities are hiring for Member Relationship jobs? Cities with the most Member Relationship job openings:
What job categories do people searching Member Relationship jobs look for? The top searched job categories for Member Relationship jobs are:
Member Relationship jobs near you
Infographic showing various Member Relationship job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

Member Relationship Officer

Empeople Credit Union

Mayville, WI • On-site

$38K - $58K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted yesterday

Job description

OVERVIEW
The Member Relationship Officer (Teller) is responsible for delivering exceptional member experience while serving members' financial needs in a retail branch lobby. Responsibilities include promptly greeting members, providing account service to include processing account transactions (handling cash and checks, deposits, withdrawals, loan payments), handling general account maintenance functions, and resolving member inquiries. MROs (Tellers) are expected to educate members on products and service offerings and encourage self-service options such as digital banking, remote deposit capture, bill payment and ATM utilization.
RESPONSIBILITIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS
QUALIFICATIONS:
Knowledge Of:
  • Customer Service
  • Credit Union policies and procedures

Ability To:
  • Operate a PC using the following software using Microsoft Office.
  • Operate the Credit Union's financial software systems to access member accounts to perform transactions and account inquiries.
  • Identify and analyze member and employee needs and create solutions to satisfy these needs.
  • Communicate professionally and effectively verbally and in writing with co-workers, employees, and members.
  • Ability to work weekends.

ESSENTIAL FUNCTIONS
ESSENTIAL FUNCTIONS:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Professionally greet members as they enter branch lobby, acting as a concierge of the Empeople experience. Welcome and acknowledge all members according to company standards, anticipate and address member service needs, assist individuals with disabilities, and thank members with genuine appreciation.
  • Search for opportunities to educate members about products and service-usage that would benefit members and enhance their financial health. Educate members about Credit Union self-service technology: Digital Banking, Bill Payment, remote deposit capture (eDeposit), debit cards, e-statements, ATMs, and alerts.
  • Handle all account servicing requests from members. Coordinate and carry out deposit, transaction and member services functions in accordance with policies, principles, and procedures.
  • Answer questions about products and services and resolve problems that are within your authority to resolve. Refer problems that are beyond the scope of responsibility or knowledge to the Branch Operations Manager, along with recommendations for solutions.
  • Responsible for daily credit union business including record retention, cash management, inventory, daily reconciliations and balancing, and branch security. Ensure all required paperwork and documentation is accurately completed, adhering to the Credit Union's policies and procedures.
  • Operate cash recycler. Responsible for investigating and resolving all balancing offages and discrepancies.
  • Processes cash advances and the instant issuance of debit and credit cards.
  • Identify members who are good candidates for our Financial Wellness Programs and refer through the appropriate channel(s).
  • Represents Empeople with a professional image. Ensures that the office image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Integrates the credit union philosophy and operating principles and diligently promotes the credit union's Core Values: We Care, We Serve, We Teach, and We Learn, into work habits, processes, and service delivery systems.
  • Comply with quality assurance expectations and standards.
  • Provide Notary services to members.
  • Complies with all applicable laws, regulations, policies, and procedures, including but not limited to: Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act, and the Customer Identification Act (CIP).
  • Maintains confidentiality of current, past, and potential member information.
  • Must be able to work weekend hours as required.
  • Perform other related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE
REQUIRED EDUCATION AND EXPERIENCE:
  • High School diploma or GED and two years of related teller, customer service and cash handling experience.

License or Certificate:
  • Notary Public
  • Bondable
  • Acceptable Credit History

COMPETENCIES:
  • Customer Service
  • Communication Skills
  • Mathematical Skills
  • Reasoning Ability

Pay Range
USD $38,800.00 - USD $58,100.00 /Yr.
Compensation & Benefits
Compensation & Benefits:
  • Salary Range: $38,800-$58,100
  • Health, Dental & Vision Benefits
  • Bonus opportunity
  • 401(k) with match and profit sharing
  • Flexible Time Off

Empeople Credit Union is an EEO/Affirmative Action Employer
Empeople Credit Union is an EEO/Affirmative Action Employer.
EMPLOYMENT AT WILLEmpeople Credit Union employment is at will. Employees may resign from Empeople Credit Union as they choose. Similarly, Empeople Credit Union may terminate an employee at any time, with or without notice or cause. Nothing in this Handbook or any other manual or policy adopted by Empeople Credit Union in any way alters the at-will nature of employment at Empeople Credit Union. False statements or material omissions in the Application for Employment will be grounds for immediate termination.

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