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Member Relationship Jobs (NOW HIRING)

Adecco

Member Relationship Officer

Honolulu, HI

$18.50 - $24.25/hr

... meet member needs. The successful candidate will possess strong communication skills, attention to detail, and the ability to build trusted relationships with members through professionalism ...

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$28K

$80.7K

$140.5K

How much do member relationship jobs pay per year?

As of May 31, 2026, the average yearly pay for member relationship in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Relationship Specialist, and why are they important?

To thrive as a Member Relationship Specialist, a solid background in customer service, financial products, and account management is typically required, often with a high school diploma or higher education in business or finance. Familiarity with CRM software, banking platforms, and secure transaction systems is essential for daily operations. Excellent interpersonal skills, active listening, and problem-solving abilities help build trust and rapport with members. These skills and qualities are crucial for delivering exceptional member experiences and fostering long-term loyalty in a competitive financial services environment.

How does a Member Relationship role typically collaborate with other departments within a financial institution?

Member Relationship professionals frequently work alongside teams in lending, operations, and marketing to ensure members receive comprehensive support. They often coordinate with loan officers to facilitate applications, with operations staff to resolve account issues, and with marketing to promote new products or services. This collaborative environment fosters both personal growth and a deeper understanding of the organization’s offerings, making strong communication and teamwork skills essential. Such interdepartmental cooperation helps deliver a seamless and satisfying member experience.

What are Member Relationship jobs?

Member Relationship jobs involve building and maintaining positive relationships with members of an organization, such as a credit union, association, or club. Professionals in these roles often assist members with inquiries, resolve issues, provide information about products and services, and ensure a high level of customer satisfaction. They play a key role in member retention and engagement by delivering personalized service and support.

What is the difference between Member Relationship vs Customer Service Representative?

AspectMember RelationshipCustomer Service Representative
Required CredentialsTypically relevant certifications in member services or client relationsCustomer service training or related certifications
Work EnvironmentFinancial institutions, healthcare, or membership organizationsRetail, call centers, or service-focused settings
Employer & Industry UsageUsed in industries focusing on ongoing member engagementCommon across various customer-facing industries
Search & Comparison IntentFocuses on building long-term relationships with membersAddresses immediate customer inquiries and issues

Member Relationship roles focus on fostering ongoing engagement and loyalty with members, often within financial or healthcare sectors. Customer Service Representatives handle day-to-day customer inquiries and support. While both roles involve communication skills, Member Relationship positions emphasize relationship-building and retention, whereas Customer Service Representatives prioritize resolving immediate concerns.

More about Member Relationship jobs
What cities are hiring for Member Relationship jobs? Cities with the most Member Relationship job openings:
What are the most commonly searched types of Member Relationship jobs? The most popular types of Member Relationship jobs are:
What job categories do people searching Member Relationship jobs look for? The top searched job categories for Member Relationship jobs are:
Member Relationship jobs near you
Member Relationship Officer

Member Relationship Officer

Adecco

Honolulu, HI

$18.50 - $24.25/hr

Full-time

Posted 2 days ago

Job description

At Adecco, we are recruiting for an experienced Member Services Representative / Consumer Loan Specialist. This role is responsible for delivering exceptional member service while supporting the credit union’s sales and lending initiatives. The ideal candidate will confidently assist members with transactions, account services, and consumer loan products while identifying financial solutions that best meet member needs.

The successful candidate will possess strong communication skills, attention to detail, and the ability to build trusted relationships with members through professionalism, accuracy, and excellent service.

Essential Duties and Responsibilities

  • Promote credit union products and services based on member needs identified through member interactions and interviews.

  • Maintain current knowledge of all credit union products, services, policies, lending standards, and competitor offerings.

  • Counsel members regarding dividend rates and recommend appropriate products and services.

  • Accurately and efficiently process member transactions and service requests.

  • Maintain and balance cash drawers and negotiable instruments in accordance with established procedures.

  • Open new accounts and process account maintenance requests, including savings accounts, certificates, IRA accounts, wire transfers, account closures, stop payments, disputes, deceased accounts, and fraud/security issues.

  • Assist members with debit card issuance, check orders, electronic banking setup, and other ancillary products and services.

  • Provide consumer loan information and applications to members and prospective members.

  • Analyze and process consumer loan applications, including reviewing credit reports, calculating debt obligations, and completing underwriting procedures.

  • Communicate loan status updates to members and explain loan decisions while exploring alternative solutions when appropriate.

Qualifications

Education and Experience

  • High school diploma, GED, or equivalent work experience required.

  • Previous banking, credit union, lending, or financial services experience preferred.

Knowledge and Skills

  • Proficiency in Microsoft Office Suite.

  • Knowledge of credit union loan services, lending policies, and procedures.

  • Understanding of consumer lending practices, underwriting standards, and loan documentation.

  • Strong communication, organizational, and problem-solving skills.

  • Ability to handle confidential information with professionalism and discretion.

  • Strong attention to detail and ability to multitask in a fast-paced environment.

Business Hours:

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.

Apply today to be considered for this amazing dire hire opportunity!


Pay Details: $45.00 to $55.00 per year
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.