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Member Relationship Officer Jobs (NOW HIRING)

Kalsee Credit Union

Member Relationship Officer

Portage, MI · On-site

$17.50 - $23/hr

The Member Relationship Officer (MRO) serves as a primary point of contact for credit union members in our Contact Center, responsible for delivering high-quality service and financial solutions.

Kalsee Credit Union

Member Relationship Officer

Portage, MI · On-site

$17.50 - $23/hr

The Member Relationship Officer (MRO) serves as a primary point of contact for credit union members in our Contact Center, responsible for delivering high-quality service and financial solutions.

Kalsee Credit Union

Member Relationship Officer

Portage, MI

$17.50 - $23/hr

Description The Member Relationship Officer (MRO) serves as a primary point of contact for credit union members in our Contact Center, responsible for delivering high-quality service and financial ...

Utah Power Credit Union

Relationship Officer

Ogden, UT · On-site

Utah Power Credit Union is currently seeking a Relationship Officer (Customer Service/Teller) to ... Processes teller transactions and maintains member account information * Communicates with members ...

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Member Relationship Officer information

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$28K

$80.7K

$140.5K

How much do member relationship officer jobs pay per year?

As of Jul 31, 2026, the average yearly pay for member relationship officer in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Member Relationship Officer vs Customer Service Representative?

AspectMember Relationship OfficerCustomer Service Representative
Required CredentialsRelevant certifications, experience in finance or bankingHigh school diploma or equivalent, customer service skills
Work EnvironmentFinancial institutions, banks, credit unionsRetail stores, call centers, service centers
Employer & Industry UsagePrimarily in banking and financial sectorsAcross various industries including retail and telecom
Common Search & Comparison IntentUnderstanding roles in financial services, client relationship managementCustomer support, service roles, client interaction

The main difference is that a Member Relationship Officer focuses on managing and developing relationships with members in financial institutions, often requiring industry-specific certifications. In contrast, a Customer Service Representative provides general support and assistance across various industries, typically with less specialized credentials. Both roles involve client interaction but differ in industry focus and scope of responsibilities.

What are Member Relationship Officers?

Member Relationship Officers are professionals who work primarily in credit unions or financial institutions to assist members with their financial needs. Their responsibilities include opening new accounts, processing loan applications, answering inquiries, and providing guidance on financial products and services. They focus on building strong relationships with members to ensure satisfaction and loyalty. Additionally, they may resolve issues, promote products, and help members achieve their financial goals.

What are the key skills and qualifications needed to thrive as a Member Relationship Officer, and why are they important?

To excel as a Member Relationship Officer, you need a solid understanding of financial products, customer service principles, and typically a background in banking or credit unions. Familiarity with CRM software, loan processing systems, and financial regulations is often required, along with certifications like NMLS for loan-related roles. Exceptional communication, problem-solving, and interpersonal skills help build trust and address member needs effectively. These competencies ensure strong member engagement, compliance, and retention in a competitive financial services environment.

How does a Member Relationship Officer typically collaborate with other departments to enhance the member experience?

A Member Relationship Officer regularly works with departments such as lending, customer service, and marketing to ensure members receive seamless support and tailored solutions. For example, they may coordinate with the lending team to assist members with loan applications or work with marketing to promote new products and services. This cross-functional collaboration allows the Officer to address member needs holistically, resolve issues efficiently, and contribute to a positive overall experience. Building strong interdepartmental relationships is key to succeeding in this role and supporting member satisfaction.
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What job categories do people searching Member Relationship Officer jobs look for? The top searched job categories for Member Relationship Officer jobs are:
Member Relationship Officer jobs near you
Infographic showing various Member Relationship Officer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

Member Relationship Officer

Kalsee Credit Union

Portage, MI

$17.25 - $22.75/hr

Full-time

Posted 7 days ago

Job description

Description:

The Member Relationship Officer (MRO) serves as a primary point of contact for credit union members in our Contact Center, responsible for delivering high-quality service and financial solutions. This role focuses primarily on inbound relationship building opportunities, including loan origination, account openings, and general financial services. The MRO ensures members receive an exceptional experience while maintaining compliance with credit union policies and procedures.

  • Process consumer loan applications (e.g., auto, personal, credit cards) from initial inquiry through funding, ensuring timely and accurate completion
  • Build long-term member relationships by providing personalized financial solutions and proactive service
  • Educate members on loan terms, repayment options, and product benefits.
  • Open new accounts (checking, savings, CDs, etc.) and perform account maintenance in compliance with policies and regulations.
  • Cross-sell appropriate products and services based on member needs
  • Maintain thorough knowledge of credit union products, services, rates, and promotions
  • Ensure all documentation and disclosures are complete, accurate, and compliant with regulations and internal policies
  • Maintain confidentiality and security of member information
  • Stay current with regulatory requirements and internal procedures
  • Collaborate with other departments to ensure seamless customer interactions and share insights for business improvement
  • Foster a positive organization culture that promotes diversity, equity, and inclusion.
  • Review all activities for compliance with Bank Secrecy Act/ Anti-Money Laundering/ Office of Foreign Assets Control regulations and participate in annual training as required by the BSA/OFAC Compliance Officer.




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Requirements:
  • Must have a High School Diploma or equivalent.
  • 1-3 years financial services experience with emphasis on sales preferred.
  • Previous lending experience preferred.
  • Strong listening and communication skills (oral & written).
  • Sales-oriented mindset with a focus on relationship building.
  • Deep understanding of member needs and a commitment to delivering outstanding member experiences.
  • Detail-oriented with strong organizational and time management skills.
  • Ability to work independently and as part of a team in a fast-paced environment.