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Member Relationship Officer Jobs (NOW HIRING)

TEKsystems

Member Relationship Officer

Green Bay, WI · On-site

$46K - $54K/yr

Description The Member Relationship Officer creates a positive impression and establishes strong member relationships creating a lasting member experience. They assist members with consumer lending ...

TEKsystems

Member Relationship Officer

Green Bay, WI · On-site

$46K - $54K/yr

Description The Member Relationship Officer creates a positive impression and establishes strong member relationships creating a lasting member experience. They assist members with consumer lending ...

TEKsystems

Member Relationship Officer

Green Bay, WI

$46K - $54K/yr

Description The Member Relationship Officer creates a positive and memorable member experience by building strong relationships and delivering exceptional service. This role assists members with ...

TEKsystems

Member Relationship Officer

Green Bay, WI · On-site

$46K - $54K/yr

Description The Member Relationship Officer creates a positive and memorable member experience by building strong relationships and delivering exceptional service. This role assists members with ...

TEKsystems

Member Relationship Officer

Green Bay, WI

$46K - $54K/yr

Member Relationship Officer We are seeking a customer-focused Member Relationship Officer to build lasting relationships with members while providing exceptional service and financial guidance. This ...

landmarkcu

Member Relationship Officer

Schneider, IN · On-site

$17.75 - $23.25/hr

The Member Relationship Officer is responsible for assisting members with their financial needs while delivering exceptional member service. This position provides personalized financial solutions ...

TEKsystems

Member Relationship Officer

Appleton, WI

$46K - $54K/yr

Description The primary responsibilities of the Member Relationship Officer role include but are not limited to: Providing members with sound financial guidance for all their consumer lending needs.

TEKsystems

Member Relationship Officer

Appleton, WI · On-site

$46K - $54K/yr

Description The primary responsibilities of the Member Relationship Officer role include but are not limited to: Providing members with sound financial guidance for all their consumer lending needs.

landmarkcu

Member Relationship Officer Sr

Schneider, IN · On-site

$17.75 - $23.25/hr

The Senior Member Relationship Officer is responsible for managing complex member relationships, delivering personalized financial solutions, and ensuring an exceptional member experience. This ...

landmarkcu

Branch - Member Relationship Officer

Madison, WI · On-site

$17 - $22.75/hr

The Member Relationship Officer is responsible for assisting members with their financial needs while delivering exceptional member service. This position provides personalized financial solutions ...

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Member Relationship Officer information

See salary details

$28K

$80.7K

$140.5K

How much do member relationship officer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for member relationship officer in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is a member relationship officer?

Member Relationship Officers are professionals who work primarily in credit unions or financial institutions to assist members with their financial needs. Their responsibilities include opening new accounts, processing loan applications, answering inquiries, and providing guidance on financial products and services. They focus on building strong relationships with members to ensure satisfaction and loyalty. Additionally, they may resolve issues, promote products, and help members achieve their financial goals.

How does a member relationship officer typically collaborate with other departments to enhance the member experience?

A Member Relationship Officer regularly works with departments such as lending, customer service, and marketing to ensure members receive seamless support and tailored solutions. For example, they may coordinate with the lending team to assist members with loan applications or work with marketing to promote new products and services. This cross-functional collaboration allows the Officer to address member needs holistically, resolve issues efficiently, and contribute to a positive overall experience. Building strong interdepartmental relationships is key to succeeding in this role and supporting member satisfaction.

What are the key skills and qualifications needed to thrive as a member relationship officer, and why are they important?

To excel as a Member Relationship Officer, you need a solid understanding of financial products, customer service principles, and typically a background in banking or credit unions. Familiarity with CRM software, loan processing systems, and financial regulations is often required, along with certifications like NMLS for loan-related roles. Exceptional communication, problem-solving, and interpersonal skills help build trust and address member needs effectively. These competencies ensure strong member engagement, compliance, and retention in a competitive financial services environment.

What is the difference between Member Relationship Officer vs Customer Service Representative?

AspectMember Relationship OfficerCustomer Service Representative
Required CredentialsRelevant certifications, experience in finance or bankingHigh school diploma or equivalent, customer service skills
Work EnvironmentFinancial institutions, banks, credit unionsRetail stores, call centers, service centers
Employer & Industry UsagePrimarily in banking and financial sectorsAcross various industries including retail and telecom
Common Search & Comparison IntentUnderstanding roles in financial services, client relationship managementCustomer support, service roles, client interaction

The main difference is that a Member Relationship Officer focuses on managing and developing relationships with members in financial institutions, often requiring industry-specific certifications. In contrast, a Customer Service Representative provides general support and assistance across various industries, typically with less specialized credentials. Both roles involve client interaction but differ in industry focus and scope of responsibilities.

Is being a member relationship officer a stressful job?

A member relationship officer typically manages member interactions and addresses concerns, which can involve handling difficult situations and maintaining high service standards. The job may be stressful during busy periods or when resolving complex issues, but it often includes skills like communication and problem-solving to manage workload effectively.
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Member Relationship Officer jobs near you
Infographic showing various Member Relationship Officer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

Member Relationship Officer

Granby, CO • On-site

Blue Federal Credit Union
Finance and Insurance • 51 - 200 employees
Learn more about Blue Federal Credit Unionexternal

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Company Description Blue Federal Credit Union, originally chartered in 1951 as Warren Federal Credit Union, has over 70 years of experience championing the financial well-being of its members. After decades of growth, it merged in 2016 with Community Financial Credit Union, combining two strong legacies into Blue, a unified organization serving diverse communities in Wyoming, Colorado, and beyond. Blue focuses on empowering members to realize the full potential of their money, life, and community through accessible, member-centric financial services. The credit union operates under federal insurance by the NCUA and serves as an Equal Housing Lender, reflecting its commitment to responsible and inclusive lending.
Role Description The Member Relationship Officer is a full-time, on-site role based in Granby, CO. This position focuses on building and maintaining strong relationships with members, providing personalized financial guidance, and promoting products and services that support members’ goals. Daily responsibilities include conducting in-person consultations, opening and servicing accounts, processing transactions, and assisting members with lending and deposit solutions. The role also involves identifying opportunities for cross-selling appropriate financial products, resolving member inquiries efficiently, and ensuring an excellent service experience at every interaction. The Member Relationship Officer collaborates closely with branch team members to meet individual and branch performance objectives while upholding Blue’s service standards and regulatory requirements.
Qualifications
  • Business Relationship Management skills to develop, grow, and maintain strong member relationships and understand member needs.
  • Finance knowledge to explain credit union products, basic lending concepts, savings and investment options, and everyday banking services.
  • Communication skills to clearly convey information, actively listen to members, and interact effectively with diverse individuals and teams.
  • Customer Service skills to deliver friendly, timely, and solution-focused support and create positive member experiences.
  • Sales skills to identify member needs, recommend appropriate products, and meet referral or sales goals in a consultative manner.
  • Additional qualifications such as prior experience in banking or financial services, familiarity with regulatory and compliance requirements, and proficiency with computer systems and CRM tools.
  • High school diploma or equivalent required; post-secondary education in business, finance, or a related field is preferred.
  • Ability to work on-site full time in Granby, CO, demonstrate integrity, attention to detail, and a commitment to Blue’s member-focused values.

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