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Member Relationship Officer Jobs (NOW HIRING)

Utah Power Credit Union

Relationship Officer

Helper, UT · On-site

Utah Power Credit Union is currently seeking a Relationship Officer (Customer Service/Teller) to ... Processes teller transactions and maintains member account information * Communicates with members ...

Utah Power Credit Union

Relationship Officer

Ogden, UT · On-site

Utah Power Credit Union is currently seeking a Relationship Officer (Customer Service/Teller) to ... Processes teller transactions and maintains member account information * Communicates with members ...

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Member Relationship Officer information

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$28K

$80.7K

$140.5K

How much do member relationship officer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for member relationship officer in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is a member relationship officer?

Member Relationship Officers are professionals who work primarily in credit unions or financial institutions to assist members with their financial needs. Their responsibilities include opening new accounts, processing loan applications, answering inquiries, and providing guidance on financial products and services. They focus on building strong relationships with members to ensure satisfaction and loyalty. Additionally, they may resolve issues, promote products, and help members achieve their financial goals.

How does a member relationship officer typically collaborate with other departments to enhance the member experience?

A Member Relationship Officer regularly works with departments such as lending, customer service, and marketing to ensure members receive seamless support and tailored solutions. For example, they may coordinate with the lending team to assist members with loan applications or work with marketing to promote new products and services. This cross-functional collaboration allows the Officer to address member needs holistically, resolve issues efficiently, and contribute to a positive overall experience. Building strong interdepartmental relationships is key to succeeding in this role and supporting member satisfaction.

What are the key skills and qualifications needed to thrive as a member relationship officer, and why are they important?

To excel as a Member Relationship Officer, you need a solid understanding of financial products, customer service principles, and typically a background in banking or credit unions. Familiarity with CRM software, loan processing systems, and financial regulations is often required, along with certifications like NMLS for loan-related roles. Exceptional communication, problem-solving, and interpersonal skills help build trust and address member needs effectively. These competencies ensure strong member engagement, compliance, and retention in a competitive financial services environment.

What is the difference between Member Relationship Officer vs Customer Service Representative?

AspectMember Relationship OfficerCustomer Service Representative
Required CredentialsRelevant certifications, experience in finance or bankingHigh school diploma or equivalent, customer service skills
Work EnvironmentFinancial institutions, banks, credit unionsRetail stores, call centers, service centers
Employer & Industry UsagePrimarily in banking and financial sectorsAcross various industries including retail and telecom
Common Search & Comparison IntentUnderstanding roles in financial services, client relationship managementCustomer support, service roles, client interaction

The main difference is that a Member Relationship Officer focuses on managing and developing relationships with members in financial institutions, often requiring industry-specific certifications. In contrast, a Customer Service Representative provides general support and assistance across various industries, typically with less specialized credentials. Both roles involve client interaction but differ in industry focus and scope of responsibilities.

Is being a member relationship officer a stressful job?

A member relationship officer typically manages member interactions and addresses concerns, which can involve handling difficult situations and maintaining high service standards. The job may be stressful during busy periods or when resolving complex issues, but it often includes skills like communication and problem-solving to manage workload effectively.
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What job categories do people searching Member Relationship Officer jobs look for?

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Member Relationship Officer jobs near you
Infographic showing various Member Relationship Officer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

Relationship Officer

Utah Power Credit Union

Helper, UT • On-site

Part-time

Retirement, PTO

Re-posted 2 days ago

Job description

Utah Power Credit Union is currently seeking a Relationship Officer (Customer Service/Teller) to work part-time day shifts Monday-Friday.
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Utah Power Credit Union builds quality relationships with our members, and it is equally important that employees feel valued. Employees receive competitive compensation, a 401(k), 11 paid holidays, personal time off, and an annual Costco card.

Relationships are what define Utah Power Credit Union's success, and our Relationship Officer (Customer Service/Teller) plays a pivotal role in creating, maintaining, and building these connections throughout the organization. The Relationship Officer (Customer Service/Teller) is known for being flexible and empathetic solution makers. They understand the complexity of others' expectations and are proactive in setting the standard for creating a rewarding experience for everyone.

Responsibilities:

  • Provides caring, courteous, trustworthy, and professional service to members
  • Assists members with opening and closing accounts
  • Processes teller transactions and maintains member account information
  • Communicates with members by phone, in person, and online
  • Identifies opportunities to present products or services to members

Join us at Utah Power Credit Union, where your role as a teller is crucial in shaping positive relationships within our community. Apply today by submitting your resume showcasing your relevant experience and commitment to excellent service. Utah Power Credit Union is an equal opportunity employer, and we look forward to welcoming dedicated individuals to our team.

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