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Member Relationship Jobs (NOW HIRING)

Citadel

Member Relationship Advisor 1

Exton, PA · On-site

Job Overview The Member Relationship Advisor reports to the Call Center Manager and is responsible for providing an outstanding experience to Citadel's members, both existing and potential. Your main ...

Citadel

Member Relationship Advisor 1

Exton, PA

Job Overview The Member Relationship Advisor reports to the Call Center Manager and is responsible for providing an outstanding experience to Citadel's members, both existing and potential. Your main ...

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Member Relationship information

See salary details

$28K

$80.7K

$140.5K

How much do member relationship jobs pay per year?

As of Jun 23, 2026, the average yearly pay for member relationship in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Member Relationship vs Customer Service Representative?

AspectMember RelationshipCustomer Service Representative
Required CredentialsTypically relevant certifications in member services or client relationsCustomer service training or related certifications
Work EnvironmentFinancial institutions, healthcare, or membership organizationsRetail, call centers, or service-focused settings
Employer & Industry UsageUsed in industries focusing on ongoing member engagementCommon across various customer-facing industries
Search & Comparison IntentFocuses on building long-term relationships with membersAddresses immediate customer inquiries and issues

Member Relationship roles focus on fostering ongoing engagement and loyalty with members, often within financial or healthcare sectors. Customer Service Representatives handle day-to-day customer inquiries and support. While both roles involve communication skills, Member Relationship positions emphasize relationship-building and retention, whereas Customer Service Representatives prioritize resolving immediate concerns.

How does a Member Relationship role typically collaborate with other departments within a financial institution?

Member Relationship professionals frequently work alongside teams in lending, operations, and marketing to ensure members receive comprehensive support. They often coordinate with loan officers to facilitate applications, with operations staff to resolve account issues, and with marketing to promote new products or services. This collaborative environment fosters both personal growth and a deeper understanding of the organization’s offerings, making strong communication and teamwork skills essential. Such interdepartmental cooperation helps deliver a seamless and satisfying member experience.

What are Member Relationship jobs?

Member Relationship jobs involve building and maintaining positive relationships with members of an organization, such as a credit union, association, or club. Professionals in these roles often assist members with inquiries, resolve issues, provide information about products and services, and ensure a high level of customer satisfaction. They play a key role in member retention and engagement by delivering personalized service and support.

What are the key skills and qualifications needed to thrive as a Member Relationship Specialist, and why are they important?

To thrive as a Member Relationship Specialist, a solid background in customer service, financial products, and account management is typically required, often with a high school diploma or higher education in business or finance. Familiarity with CRM software, banking platforms, and secure transaction systems is essential for daily operations. Excellent interpersonal skills, active listening, and problem-solving abilities help build trust and rapport with members. These skills and qualities are crucial for delivering exceptional member experiences and fostering long-term loyalty in a competitive financial services environment.
More about Member Relationship jobs
What cities are hiring for Member Relationship jobs? Cities with the most Member Relationship job openings:
What are the most commonly searched types of Member Relationship jobs? The most popular types of Member Relationship jobs are:
What job categories do people searching Member Relationship jobs look for? The top searched job categories for Member Relationship jobs are:
Member Relationship jobs near you
Infographic showing various Member Relationship job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 57% Full Time, 37% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.
Member Relationship Specialist

Member Relationship Specialist

NORTH JERSEY FEDERAL CREDIT UNION, INC.

Paterson, NJ • On-site

$18.75 - $24.50/hr

Part-time

Retirement

Posted 6 days ago

Job description

Description

North Jersey Federal Credit Union is seeking a talented, exceptional, and enthusiastic go-getter to join the team as a Member Relationship Specialist (Universal Banker). As an MRS, you will be responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. You will also be responsible for the sales and servicing of all credit union products and services. You will work with the operations and sales team to achieve goals in the areas of loan, membership, and deposit growth. You will also be responsible for maintaining knowledge of the credit union’s products, services, and current promotions. You will also be responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards.


Job Role / Responsibilities:

  • Responsible for Providing Exceptional Service
  • Meets or exceeds established monthly referral and sales goals for loans, membership, and deposit growth.
  • Process teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.)
  • Process and validate the accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
  • Process assigned reports and/or job duties in an accurate and timely manner.
  • Assist with opening and closing procedures, balancing/loading the ATM/TCR, teller cash box, coin machine, negotiables, vault, etc.
  • Process member service transactions in an accurate and timely manner on savings, checking, certificates, individual retirement accounts, loans, etc.
  • Accurately process transactions and new account openings in a timely and professional manner
  • Maintains current Credit Union products and service knowledge.
  • Must have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them.
  • Evaluate the needs of potential members and offer appropriate financial products and services.
  • Must process in-person & electronic loan applications by collecting all necessary loan documentation for review by underwriters and completing the loan closing.
  • Explain the loan process to include loan options, insurance requirements, options on loan products, loan policies, interest rates, payoffs, etc.
  • Actively cross-sell/educate on Credit Union products and services by analyzing credit bureau reports.
  • Complies and maintains current knowledge of all Credit Union policies and procedures.


Qualifications

What you will need to have

  • At least 1 year of cash handling experience.
  • At least 1 year of teller experience in a financial institution.
  • At least 2 years of customer service experience.
  • At least 2 years of sales experience in a financial institution with individual sales goals
  • High school degree or GED required.

What would be great to have

  • Spanish speaking

Credit Union Benefits

  • Sick Time
  • Referral and Incentive Bonus Program
  • 401(k) with Company Match
  • Employee Discounts
  • Credit Union Membership and Discounts
  • Employee Assistance Program
  • Tuition Reimbursement
  • Paid Training

Schedule

  • Monday to Saturday