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Member Experience Advisor information

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$12

$25

$45

How much do member experience advisor jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for member experience advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Member Experience Advisor vs Customer Service Representative?

AspectMember Experience AdvisorCustomer Service Representative
CredentialsTypically requires relevant customer service or client relations experience, sometimes certifications in communication or customer managementUsually requires basic customer service skills, high school diploma or equivalent
Work EnvironmentOften in financial, healthcare, or membership organizations, engaging directly with members to enhance experienceCommonly in retail, call centers, or service industries, handling customer inquiries and issues
Employer & Industry UsageUsed in industries focusing on member retention and satisfaction, such as banking, healthcare, or clubsWidely used across various sectors for general customer support roles

The Member Experience Advisor focuses on building relationships and improving satisfaction for members within specific organizations, often requiring specialized knowledge. In contrast, Customer Service Representatives handle a broader range of customer inquiries across industries, primarily providing support and resolving issues. While both roles involve customer interaction, the Member Experience Advisor emphasizes member retention and experience enhancement within a specific context.

What are Member Experience Advisors?

Member Experience Advisors are professionals who interact with members or customers of an organization to ensure they have a positive and seamless experience. Their responsibilities often include addressing inquiries, resolving issues, providing information about services, and gathering feedback to improve overall satisfaction. They work in various industries, such as finance, healthcare, and hospitality, and are dedicated to enhancing the relationship between the organization and its members. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Member Experience Advisor, and why are they important?

To thrive as a Member Experience Advisor, you typically need strong customer service skills, problem-solving abilities, and a background in client relations or a related field, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is commonly required. Excellent listening, empathy, and conflict resolution skills help advisors build trust and deliver exceptional experiences. These skills ensure members feel valued and supported, directly impacting satisfaction and retention rates.

How does a Member Experience Advisor typically collaborate with other departments to resolve member issues?

Member Experience Advisors often act as a central point of contact for members and frequently work alongside teams such as product support, billing, and technical services to address complex concerns. They relay member feedback, coordinate solutions, and ensure a seamless experience by following up with both the member and internal teams. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities, as effective collaboration directly impacts member satisfaction and retention.
What job categories do people searching Member Experience Advisor jobs look for? The top searched job categories for Member Experience Advisor jobs are:
Member Experience Advisor jobs near you
Infographic showing various Member Experience Advisor job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.
Member Experience Advisor

Member Experience Advisor

Allegan Credit Union

Holland, MI • On-site

$20.84/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Job Type
Full-time
Description
***This position is located in Fennville, MI***
Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At Allegan Credit Union, a division of Ignite Credit Union, we're more than just a financial institution-we're a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We're looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!
Benefits Offered:
  • Bi-weekly 401(k) Match and Profit Sharing
  • Education reimbursement
  • Up to $600 in wellness reimbursement annually - fitness equipment, gym membership, massages, etc.
  • Full Medical, Dental, Vision, and Prescription Insurance coverage
  • Health Savings Account with bi-weekly Employer Contributions
  • Employer Paid Life Insurance
  • Employer-paid Short and Long Term Disability coverage
  • Pet Insurance
  • Health Advocacy Support
  • Generous Paid Time Off
  • 12 Paid Holidays
  • Employee Assistance Programs
  • Monthly commissions and incentives
  • Employee Appreciation Events
  • Community Volunteering Opportunities
  • Performance and Discretionary Bonuses
  • Employee Discount Program for travel, shopping, restaurants, etc.

... and more
Requirements
***This position is located in Fennville, MI***
The Member Experience Advisor is a relationship-focused professional who delivers exceptional member experiences both in-person and through digital channels. The Member Experience Advisor will serve as a trusted financial guide-helping members open accounts, process consumer loans, and discover the right financial solutions for their needs. The Member Experience role combines relationship building, consultative sales, and financial expertise to deepen member loyalty and drive results.
Key Responsibilities
  • Engage members as their first point of contact-building relationships and uncovering needs through genuine conversation.
  • Open new memberships, checking, savings, and specialty accounts while ensuring compliance with credit union policies.
  • Conduct consumer loan interviews, process applications, and provide recommendations for products such as personal loans, auto loans, and credit cards.
  • Proactively identify opportunities to cross-sell and refer products that benefit the member's financial well-being.
  • Educate members on digital banking and self-service tools, promoting the adoption of emerging technologies.
  • Maintain and balance the branch vault, ensuring security and compliance.
  • Support overall branch operations, including opening/closing procedures and cash management.
  • Collaborate with team members to meet and exceed branch sales and service goals.

What We're Looking For
  • Experience:
    • 1-3 years of experience in a financial institution or proven success in a sales-focused environment (banking, retail, or service industry).
  • Skills & Attributes:
    • Confident communicator with excellent relationship-building skills.
    • Goal-oriented, self-motivated, and driven to exceed expectations.
    • Strong problem-solving and analytical abilities.
    • Tech-savvy and comfortable learning new systems and digital tools.
    • A genuine passion for helping others achieve financial success.

At Allegan Credit Union, a division of Ignite Credit Union, you'll find more than just a job-you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you're looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!
Allegan Credit Union, a division of Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.
Salary Description
$20.84/hr

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