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Member Service Advisor Jobs (NOW HIRING)

Sullivan Tire & Auto Service

Service Advisor

Melrose, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Responsibilities : * Greet ... Our company motto is " Treat everyone, customers, and fellow employees, as you would a member of ...

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$12

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$45

How much do member service advisor jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for member service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Service Advisor, and why are they important?

To thrive as a Member Service Advisor, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, banking software, and basic financial products is often required. Exceptional communication, patience, and attention to detail help you build rapport and resolve member inquiries effectively. These skills ensure positive member experiences and support organizational reputation and retention.

How does a Member Service Advisor typically collaborate with other departments to resolve member issues?

Member Service Advisors often work closely with departments such as lending, collections, and IT to address member concerns efficiently. For example, if a member has a question about a loan application or account discrepancy, the advisor may coordinate with the appropriate team to gather accurate information and provide timely solutions. Regular communication and teamwork are key, and advisors often participate in cross-functional meetings or use internal systems to escalate and track issues, ensuring members receive comprehensive support.

What are Member Service Advisors?

Member Service Advisors are professionals who assist customers, often in financial institutions like credit unions or banks, with their inquiries, account management, and various service needs. They handle requests such as opening new accounts, processing transactions, resolving issues, and providing information about products and services. Their goal is to ensure customer satisfaction and to support members in making informed financial decisions. Strong communication and problem-solving skills are essential for this role.

What is the difference between Member Service Advisor vs Customer Service Representative?

AspectMember Service AdvisorCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in financial or insurance servicesHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentFinancial institutions, credit unions, insurance companiesRetail stores, call centers, service desks
Employer & Industry UsagePrimarily in finance, insurance, and membership-based organizationsBroadly in retail, telecom, and service industries
Search & Comparison IntentUnderstanding roles in financial or membership servicesGeneral customer support roles

The main difference is that a Member Service Advisor typically works within financial or membership organizations, focusing on member accounts and financial products, while a Customer Service Representative handles a wider range of customer inquiries across various industries. Both roles require strong communication skills, but the Member Service Advisor often requires specific industry knowledge related to finance or memberships.

More about Member Service Advisor jobs
What states have the most Member Service Advisor jobs? States with the most job openings for Member Service Advisor jobs include:
What job categories do people searching Member Service Advisor jobs look for? The top searched job categories for Member Service Advisor jobs are:
Member Service Advisor jobs near you
Member Services Advisor I

Member Services Advisor I

SkyOne Federal Credit Union

Hawthorne, CA • On-site

$25.76 - $30/hr

Full-time

Posted 9 days ago

Job description

TRACK RECORD OF SALES EXCELLENCE REQUIRED
Join SkyOne Federal Credit Union as a Member Services Advisor I in Hawthorne, CA, where your contributions will directly impact our members' lives. Experience the thrill of being at the forefront of member interactions, providing tailored financial solutions that enhance their everyday experiences. In this onsite role, you'll collaborate with a passionate team dedicated to upholding our core values of performance, accountability, integrity, innovation, and respect. Embrace a vibrant workplace culture that fosters professional growth and encourages innovative thinking. Your ability to deliver exceptional service will not only fulfill our vision but also enrich your career journey.
Take the leap and apply for a position that offers both personal fulfillment and a chance to be part of a mission-driven organization focused on meaningful financial support for our members.
Are you a good fit for this Member Services Advisor I job?
As a Member Services Advisor I, you'll help members get the right financial solutions through accurate service, thoughtful questions, and clear guidance. This role exists to strengthen relationships while meeting service standards and individual/team goals.
Key responsibilities include handling member inquiries by phone and in person; processing transactions and account maintenance; opening and closing memberships; establishing digital services (SkyFone, iSky, Mobile Banking, Bill Pay); supporting consumer loan applications and payoff requests; coordinating with internal partners for mortgages, IRAs, investments, and consumer loans; and following all policies, security requirements, and BSA/OFAC compliance.
QUALIFICATIONS:
  • Minimum of one-year experience in a call center, preferably financial services.
  • Strong cross-selling and telemarketing skills.
  • Excellent member service and telephone communication skills.
  • Strong knowledge and understanding of financial products and services.
  • Windows, Word, Excel, and Internet proficiency.
  • A high degree of confidentiality.
  • A positive, professional image within the workplace.
  • Effective verbal and written communication skills.
Your day as a Member Services Advisor I
You start by reviewing priorities and getting set for a steady flow of calls, walk-ins, and follow-ups. Throughout the day, you switch between focused tasks-like completing documentation, updating records, and checking details for accuracy-and member conversations where you listen, clarify, and confirm next steps.
Between interactions, you coordinate handoffs with teammates, keep notes current, and circle back on open items so nothing gets missed. You'll also make time for short outbound touchpoints, helping keep relationships active and responsive. As the day wraps, you reconcile what's pending, ensure work is completed to standard, and leave the queue ready for the next shift.
Make your move
If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!

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