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Member Service Advisor Jobs (NOW HIRING)

UFCU

Member Service Advisor - Branch Float

Granger, IN · On-site

$13 - $16.75/hr

General Summary (What is done and why) The Member Service Advisor (MSA) reinforces and builds member relationships through efficient response to members' service requests and solicitation of new loan ...

UFCU

Member Service Advisor - Branch Float

Mishawaka, IN

$13.25 - $17.25/hr

General Summary (What is done and why) The Member Service Advisor (MSA) reinforces and builds member relationships through efficient response to members' service requests and solicitation of new loan ...

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Member Service Advisor information

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$12

$25

$45

How much do member service advisor jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for member service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Member Service Advisor vs Customer Service Representative?

AspectMember Service AdvisorCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in financial or insurance servicesHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentFinancial institutions, credit unions, insurance companiesRetail stores, call centers, service desks
Employer & Industry UsagePrimarily in finance, insurance, and membership-based organizationsBroadly in retail, telecom, and service industries
Search & Comparison IntentUnderstanding roles in financial or membership servicesGeneral customer support roles

The main difference is that a Member Service Advisor typically works within financial or membership organizations, focusing on member accounts and financial products, while a Customer Service Representative handles a wider range of customer inquiries across various industries. Both roles require strong communication skills, but the Member Service Advisor often requires specific industry knowledge related to finance or memberships.

What are Member Service Advisors?

Member Service Advisors are professionals who assist customers, often in financial institutions like credit unions or banks, with their inquiries, account management, and various service needs. They handle requests such as opening new accounts, processing transactions, resolving issues, and providing information about products and services. Their goal is to ensure customer satisfaction and to support members in making informed financial decisions. Strong communication and problem-solving skills are essential for this role.

How does a Member Service Advisor typically collaborate with other departments to resolve member issues?

Member Service Advisors often work closely with departments such as lending, collections, and IT to address member concerns efficiently. For example, if a member has a question about a loan application or account discrepancy, the advisor may coordinate with the appropriate team to gather accurate information and provide timely solutions. Regular communication and teamwork are key, and advisors often participate in cross-functional meetings or use internal systems to escalate and track issues, ensuring members receive comprehensive support.

What are the key skills and qualifications needed to thrive as a Member Service Advisor, and why are they important?

To thrive as a Member Service Advisor, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, banking software, and basic financial products is often required. Exceptional communication, patience, and attention to detail help you build rapport and resolve member inquiries effectively. These skills ensure positive member experiences and support organizational reputation and retention.
More about Member Service Advisor jobs
What states have the most Member Service Advisor jobs? States with the most job openings for Member Service Advisor jobs include:
What job categories do people searching Member Service Advisor jobs look for? The top searched job categories for Member Service Advisor jobs are:
Member Service Advisor jobs near you
Infographic showing various Member Service Advisor job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 55% Full Time, 43% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Member Services Advisor II

Sky One Federal Credit Union

Hawthorne, CA

Full-time

Posted 3 days ago

Key responsibilities

  • Develop and nurture member relationships through high-quality consultative service.

  • Process transactions, update accounts, open new accounts, take in loan applications, and address all member inquiries.

  • Support business development efforts by conducting outbound sales and service calls and providing frontline coverage at branches and the call center.

Job description

TRACK RECORD OF SALES EXCELLENCE REQUIRED

Join SkyOne Federal Credit Union as a Member Services Advisor II in Hawthorne, CA, where your contributions will directly impact our members' lives. Experience the thrill of being at the forefront of member interactions, providing tailored financial solutions that enhance their everyday experiences. In this onsite role, you'll collaborate with a passionate team dedicated to upholding our core values of performance, accountability, integrity, innovation, and respect. Embrace a vibrant workplace culture that fosters professional growth and encourages innovative thinking. Your ability to deliver exceptional service will not only fulfill our vision but also enrich your career journey.

Take the leap and apply for a position that offers both personal fulfillment and a chance to be part of a mission-driven organization focused on meaningful financial support for our members.

Your day as a Member Services Advisor II

As a Full Time Member Services Advisor II at SkyOne Federal Credit Union, you will play a pivotal role in developing and nurturing member relationships through high-quality consultative service. Your expertise will be crucial in identifying member needs and matching them with the value-added products and services we offer. In this dynamic position, you will process transactions, update accounts, open new accounts, take in loan applications, and address all member inquiries. Your commitment to maintaining the Credit Union's service standards while adhering to policies and procedures is essential for achieving individual and team performance and sales goals.

Additionally, you will support business development efforts by conducting outbound sales and service calls, while providing frontline coverage at our branches and call center, ensuring a seamless experience for our members.

Are you a good fit for this Member Services Advisor II job?

To thrive as a Full Time Member Services Advisor II at SkyOne Federal Credit Union, a blend of essential skills and knowledge is required. You must possess excellent communication abilities to answer incoming calls professionally, ensuring efficient and courteous member interactions. A solid understanding of the Credit Union's financial goals and compliance regulations, such as BSA and OFAC, is crucial for maintaining high service standards. Skills in problem-solving and conflict resolution will enable you to address member concerns proactively and effectively.

You should be adept at utilizing account information to assess member needs, offering tailored products and services, and consistently achieving sales and performance goals. Familiarity with software tools for account management and a working knowledge of compliance regulations are also vital. Additionally, you must be comfortable working independently, coordinating with various departments to process requests, and completing service transactions accurately and in line with established policies.

QUALIFICATIONS
  • Minimum of one-year experience in a financial services call center.
  • Strong cross-selling and telemarketing skills.
  • Excellent member service and telephone communication skills.
  • Strong knowledge and understanding of financial products and services.
  • Windows, Word, Excel, and Internet proficiency.
  • A high degree of confidentiality.
  • A positive, professional image within the workplace.
  • Effective verbal and written communication skills.
Make your move

If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!

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