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Member Services Associate Jobs (NOW HIRING)

YMCA

Member Services Associate

Wallingford, CT

Member Services Associate Status: Part-Time Reports to: Member Services Director Department: Membership POSITION SUMMARY: The Member Services Associate will provide excellent customer service to YMCA ...

Power Wellness

Member Services Associate

Erie, PA · On-site

Member Services Associate Location: LECOM Medical Fitness and Wellness Center Type: Part Time - AM/5:30am-10:00am All Team Members Receive a Complimentary Membership for You and a Member of Your ...

Galloway Ridge

Member Services Associate

Pittsboro, NC

$17.62 - $19.18/hr

The Member Services Associate, assists and supports the daily operations of the Member Services front desk, plays an important role in providing excellent service to members, residents and guests ...

Power Wellness

Member Services Associate

Erie, PA

Member Services Associate Location: LECOM Medical Fitness and Wellness Center Type: Part Time - AM/5:30am-10:00am All Team Members Receive a Complimentary Membership for You and a Member of Your ...

VillaSport

Member Services Associate

Pleasanton, CA

$16.90 - $17.75/hr

Member Services Associate Pleasanton, CA 94588 Overview Salary Range $16.90 - $17.75 Hourly Travel Percentage None Category Hospitality - Hotel Description Villa Sport offers exciting and fulfilling ...

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How much do member services associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for member services associate in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Services Associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

How does a Member Services Associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What are Member Services Associates?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.
What cities are hiring for Member Services Associate jobs? Cities with the most Member Services Associate job openings:
What are the most commonly searched types of Member Services jobs? The most popular types of Member Services jobs are:
Who are the top companies hiring for Member Services Associate jobs? The top employers for Member Services Associate jobs are:
What states have the most Member Services Associate jobs? States with the most job openings for Member Services Associate jobs include:
Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $46,598 per year, or $22.4 per hour.
Member Services Associate

Member Services Associate

YMCA

Wallingford, CT

Other

Posted 21 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,974 frontline employees who took The Breakroom Quiz

477th of 665 rated non-profit organizations

Job description

WALLINGFORD FAMILY YMCA JOB DESCRIPTION

Job Title: Member Services Associate Status: Part-Time

Reports to: Member Services Director Department: Membership

POSITION SUMMARY:

The Member Services Associate will provide excellent customer service to YMCA members. They will be well versed and educated on all facets of YMCA programs and services and will be able to articulate this information to new and existing members. The Member Services Associate, working as part of the Membership Team, will deliver professional customer service and relationship building skills to create a welcoming environment at the YMCA. They will follow the practices of Living Our Cause and will exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA. The Member Services Associate will have solid communication, computer and customer service skills. Accuracy is of the utmost importance.

QUALIFICATIONS:

  1. Must be 18 years of age.
  2. Customer service background
  3. Computer literacy
  4. Certification in First Aid, CPR and AED with skills are required within 90 days of hire

ESSENTIAL FUNCTIONS:

Member Services

  1. Deliver exceptional service by listening and responding to member and guest needs and resolving conflict or concerns effectively and professionally.
  2. Strive to know every member by name and maintain a positive, ongoing relationship with all members, guests, staff, and community partners.
  3. Record sales receipts, program transactions, and memberships in a timely, accurate manner. Handle financial transactions, including cash, with accuracy.
  4. Maintain timely, relevant knowledge of all YMCA programs and services in order to accurately inform customers of the services available.
  5. Check in and greet members and guests accurately and efficiently.
  6. Answer the telephone in a professional, courteous manner.
  7. Work with team members to encourage the use of YMCA services, programs, and membership opportunities.
  8. Support and contribute to a safe, clean environment for staff and customers.
  9. Uphold YMCA policies and procedures in a respectful, positive manner.
  10. Follow departmental procedure when requesting time off for vacation, illness or emergency. Arranges own coverage when planning to take time off.
  11. Assume other responsibilities as deemed appropriate by the supervisor.

Member Services Community Partner Associate

  1. Welcome members as they arrive.
  2. Build authentic relationships with members at all YMCA managed Fitness Centers
  3. Maintains and cleans equipment and fitness center according to the site cleaning guidelines.
  4. Report any equipment issues to the supervisor.
  5. Maintain a safe and courteous environment for both your coworkers and Community Partners.
  6. Follow YMCA and Community Partner site policies and procedures for reporting and responding to emergency situations.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Office/recreational environment. Intermittent sitting, standing, walking are required.
  2. Hours are specific to opening shifts, possibility for other shifts if requested.

Safety is the responsibility of every employee of the YMCA. Each employee is charged with adhering to the YMCA's Safety and Risk Management Program as directed by the management.

The Wallingford Family YMCA is an equal opportunity employer committed to valuing diversity and practicing inclusion.

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