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Member Services Associate Jobs (NOW HIRING)

YMCA

Member Services Associate

Wallingford, CT · On-site

Member Services Associate Status: Part-Time Reports to: Member Services Director Department: Membership POSITION SUMMARY: The Member Services Associate will provide excellent customer service to YMCA ...

YMCA Lafayette

Member Services Associate

Fargo, ND · On-site

Description As a Member Services Associate , you will be an essential part of the Member Services Team and the welcoming face of the YMCA at our Fercho and Schlossman branches. You will help create ...

New

VillaSport

Member Services Associate

Pleasanton, CA · On-site

$20.20 - $22.30/hr

Member Services Associate Pleasanton, CA 94588 Overview Salary Range $20.20 - $22.30 Hourly Position Type Part Time Travel Percentage None Category Hospitality - Hotel Description Villa Sport offers ...

Court 16

Member Services Associate

Newton, MA · On-site

$25/hr

Member Services Associate Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe ...

Court 16

Member Services Associate

Allston, MA · On-site

$25/hr

Member Services Associate Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe ...

SYUFY GROUP

Member Services Associate

Eagle, ID · On-site

Member Services Associate Eagle, ID 83616 Overview Job Shift Early Morning Travel Percentage None Category Sales Description Villa Sport offers exciting and fulfilling career opportunities for those ...

Court 16

Member Services Associate

Philadelphia, PA · On-site

$18/hr

Member Services Associate Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe ...

Court 16

Member Services Associate

Corona, NY · On-site

$25/hr

Member Services Associate Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe ...

VillaSport

Member Services Associate

Eagle, ID · On-site

Member Services Associate Eagle, ID 83616 Overview Job Shift Early Morning Travel Percentage None Category Sales Description Villa Sport offers exciting and fulfilling career opportunities for those ...

VillaSport

Member Services Associate

Boise, ID · On-site

Member Services Associate Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple ...

VillaSport

Member Services Associate

Meridian, ID · On-site

Member Services Associate Meridian, ID 83642 Overview Position Type Part Time Travel Percentage None Category Sales Description Villa Sport offers exciting and fulfilling career opportunities for ...

Court 16

Member Services Associate

Yonkers, NY · On-site

$25/hr

Member Services Associate Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe ...

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How much do member services associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for member services associate in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.00 per hour, depending on experience, location, and employer.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

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Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $46,598 per year, or $22.4 per hour.

Member Services Associate

Wallingford, CT • On-site

Wallingford Family YMCA
Fitness and Sports Centers • 11 - 50 employees
Learn more about Wallingford Family YMCAexternal

$16.94/hr

Part-time

Re-posted 11 days ago

Job description

Description
WALLINGFORD FAMILY YMCA JOB DESCRIPTION
Job Title: Member Services Associate Status: Part-Time
Reports to: Member Services Director Department: Membership
POSITION SUMMARY:
The Member Services Associate will provide excellent customer service to YMCA members. They will be well versed and educated on all facets of YMCA programs and services and will be able to articulate this information to new and existing members. The Member Services Associate, working as part of the Membership Team, will deliver professional customer service and relationship building skills to create a welcoming environment at the YMCA. They will follow the practices of Living Our Cause and will exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA. The Member Services Associate will have solid communication, computer and customer service skills. Accuracy is of the utmost importance.
QUALIFICATIONS:
  1. Must be 18 years of age.
  2. Customer service background
  3. Computer literacy
  4. Certification in First Aid, CPR and AED with skills are required within 90 days of hire

ESSENTIAL FUNCTIONS:
Member Services
  1. Deliver exceptional service by listening and responding to member and guest needs and resolving conflict or concerns effectively and professionally.
  2. Strive to know every member by name and maintain a positive, ongoing relationship with all members, guests, staff, and community partners.
  3. Record sales receipts, program transactions, and memberships in a timely, accurate manner. Handle financial transactions, including cash, with accuracy.
  4. Maintain timely, relevant knowledge of all YMCA programs and services in order to accurately inform customers of the services available.
  5. Check in and greet members and guests accurately and efficiently.
  6. Answer the telephone in a professional, courteous manner.
  7. Work with team members to encourage the use of YMCA services, programs, and membership opportunities.
  8. Support and contribute to a safe, clean environment for staff and customers.
  9. Uphold YMCA policies and procedures in a respectful, positive manner.
  10. Follow departmental procedure when requesting time off for vacation, illness or emergency. Arranges own coverage when planning to take time off.
  11. Assume other responsibilities as deemed appropriate by the supervisor.

Member Services Community Partner Associate
  1. Welcome members as they arrive.
  2. Build authentic relationships with members at all YMCA managed Fitness Centers
  3. Maintains and cleans equipment and fitness center according to the site cleaning guidelines.
  4. Report any equipment issues to the supervisor.
  5. Maintain a safe and courteous environment for both your coworkers and Community Partners.
  6. Follow YMCA and Community Partner site policies and procedures for reporting and responding to emergency situations.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Office/recreational environment. Intermittent sitting, standing, walking are required.
  2. Hours are specific to opening shifts, possibility for other shifts if requested.

Safety is the responsibility of every employee of the YMCA. Each employee is charged with adhering to the YMCA's Safety and Risk Management Program as directed by the management.
The Wallingford Family YMCA is an equal opportunity employer committed to valuing diversity and practicing inclusion.
Requirements
Night and Weekend Availability

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