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Member Services Associate Jobs in Indiana (NOW HIRING)

NC SECU

Purpose The Associate Member Services Officer (MSO) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSOs perform routine ...

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Member Services Associate information

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$9

$21

$38

How much do member services associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for member services associate in Indiana is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.
What are the most commonly searched types of Member Services jobs in Indiana? The most popular types of Member Services jobs in Indiana are:
What cities in Indiana are hiring for Member Services Associate jobs? Cities in Indiana with the most Member Services Associate job openings:
Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,341 per year, or $21.3 per hour.

Member Services Associate

YMCA of Greater Louisville

Jeffersonville, IN • On-site

$11/hr

Part-time

Re-posted 7 days ago

Job description

Are you a people person who loves a great mission and looking for a fulfilling job where you can build your leadership, communication, problem-solving and teamwork skills? Join our team today as a Member Services Associate and be a POSITIVE CHANGE MAKER in your community!

The Y is the leading nonprofit organization committed to strengthening community by connecting all people to their potential, purpose and each other. Every day, our team members - of all ages, backgrounds and life experiences – work together to empower young people, improve individuals’ health and well-being, and inspire action in and across communities. Character is what counts at the Y, where our values – caring, honesty, respect and responsibility – shape our culture. The Y is a diverse community where your colleagues quickly become your friends.

Responsibilities:

  • Create welcoming environment and build genuine relationships
  • Answer phones, complete program registrations, membership sales and proficiently perform all membership functions in the membership software system.
  • Using good listening skills, deliver member-focused tours to potential new members and provide excellent service to active members.
  • Strong organizational, computer, communication and interpersonal skills desired.
  • The ability and willingness to learn, multi-task with good problem solving skills, along with excellent
  • customer service/sales skills are essential.

Position Requirement

  • High school diploma or equivalent,
  • Preferred minimum Age 21+

The YMCA of Greater Louisville is an equal-opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, gender identification, sexual orientation, age, or disability status.

Apply