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Member Services Associate information

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$38

How much do member services associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for member services associate in Indiana is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.80 per hour, depending on experience, location, and employer.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are the most commonly searched types of Member Services jobs in Indiana?

The most popular types of Member Services jobs in Indiana are:

What cities in Indiana are hiring for Member Services Associate jobs?

Cities in Indiana with the most Member Services Associate job openings:

Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $44,341 per year, or $21.3 per hour.

YMCA in Westfield - Member Services - Senior Director of Membership Growth

YMCA OF GREATER INDIANAPOLIS

Westfield, IN • On-site

Full-time

PTO

Posted 3 days ago

New

YMCA Of Greater Indianapolis rating

3.9

Company rating: 3.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

768th of 786 rated non-profit organizations

Job description

Benefits Include:

  • Free Household YMCA of Greater Indianapolis Membership
  • Paid Time Off and Sick Time
  • Insurance
  • 20 Hours Per Week of Free Child Care
  • Flexible Hours/ Scheduling
  • Retirement
  • Discounted Program Fees
  • Professional Development

Under the direct supervision of the Vice President of Membership Experience, the Senior Director is responsible for developing membership and other program revenue, which will enable the center to advance their mission and strategic center plan. Responsibilities include but are not limited to meeting and/or exceeding revenue  goals for all membership categories, including corporate membership accounts. Also works closely with the Center Executive Director or Associate Executive Director, and related staff to ensure the center is providing timely, efficient and consistent service adhering to the customer service guidelines outlined by the association. The incumbent will spend most of their time in related administrative functions such as deploying retention strategies, mapping out training plans, coaching, analyzing data, regular meetings with the team. The remainder of their time in direct engagement with members and building relationships within the community. Supervision could include the full time Member Engagement Specialists (if applicable), member services team and may provide leadership for other center departments and or association initiatives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree in Business Administration, Marketing, or related is required.
  • Must have a minimum of 4-5 years of experience in sales or customer experience field with 3-4 years in developing and executing a strategic plan and a proven track record of taking initiative and innovative approaches to surpass challenging performance goals. 
  • Must have strong interpersonal skills with the ability to build rapport and credibility quickly.
  • Excellent presentation, writing and negotiation skills are essential to success in this position.
  • Must possess an entrepreneurial spirit with the ability to demonstrate flexibility in a rapidly changing, fastpaced and often ambiguous work environment. 
  • Position requires a varied work schedule, including evenings and weekends.
  • Knowledgeable and keep current of center program offerings and the scope of options available to members including income-based pricing (MFA), corporate, and insurance-based options.
  • Demonstrates caring, honesty, respect and responsibility while providing a quality member experience for program participants and members.
  • Ability to establish relationships among the team and with stakeholders is key in moving along the continuum of being a healthier, more equitable, more connected community.

What YMCA Of Greater Indianapolis employees say

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