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Member Services Manager Jobs in Indiana (NOW HIRING)

SIHO Insurance Services, Inc.

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Member Services Representative

Columbus, IN · On-site

Manager, Member Services Locations: Columbus, IN SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility ...

SIHO Insurance Services, Inc.

Be Seen First

Member Services Representative

Columbus, IN · On-site

Manager, Member Services Locations: Columbus, IN SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility ...

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Member Services Manager information

See Indiana salary details

$23.8K

$55K

$85.6K

How much do member services manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for member services manager in Indiana is $54,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What is a member services manager?

A member services manager oversees the delivery of services to members of an organization, such as a club, association, or healthcare facility. They handle member inquiries, resolve issues, and ensure member satisfaction, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of the organization's offerings are essential for this role.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.
What are the most commonly searched types of Member Services jobs in Indiana? The most popular types of Member Services jobs in Indiana are:
What are popular job titles related to Member Services Manager jobs in Indiana? For Member Services Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Member Services Manager jobs in Indiana look for? The top searched job categories for Member Services Manager jobs in Indiana are:
What cities in Indiana are hiring for Member Services Manager jobs? Cities in Indiana with the most Member Services Manager job openings:
Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,999 per year, or $26.4 per hour.

Member Services Representative

The National Institute for Fitness and Sport

Indianapolis, IN • On-site

Other

Re-posted 4 days ago

Job description

SUMMARY OF POSITION: The National Institute for Fitness and Sport (NIFS) is seeking highly motivated, sales oriented, creative, results-driven individuals with proven ability to serve as part-time Member Services Representatives. Our Member Services team is focused on building long-term member relationships to achieve our new member acquisition and retention goals. This position reports to the Member Services Manager. Compensation consists of a base wage plus commission. Wage may be dependent on qualifications and experience.
REQUIREMENTS:
  • One to three years of sales and customer service experience.
  • Experience with Customer Relationship Management (CRM) software preferred.
  • Successful completion of online HubSpot Academy course(s) for Sales and Lead Management (may be completed once hired).
  • Experience in meeting and exceeding sales goals.
  • Self-motivation to work independently as well as part of a team.
  • A passion for fitness and a healthy lifestyle and the desire to share this passion with others.
  • Strong communication, listening, relationship building, and customer service skills.
  • Ability to resolve conflicts in a prompt, professional, and tactful manner.
  • Strong organizational skills and attention to detail.
  • Ability to multi-task, learn quickly and put people first.
  • Weekend and evening availability.
RESPONSIBILITIES:
  • Demonstrate personal sales leadership by performing the duties of selling to prospective members and achieving and exceeding sales goals.
  • Customize the buying experience to best align with the unique needs, interests, and goals of each prospective member by encouraging involvement with our staff, programs, and classes.
  • Generate new sales leads through CRM software, new and existing corporate accounts, health fairs, member referrals, standard and grassroots marketing efforts, etc., to meet or exceed sales goals.
  • Collaborate with the Member Services Manager to ensure effective member onboarding and retention.
  • Develop relationships with the members and within the community and watch for community events where NIFS should be involved.
  • Respond to member requests, suggestions, and concerns in a positive and timely manner.
  • Other projects and duties as needed or assigned by the Member Services Manager.

JOB CODE: Fitness Center

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