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Member Services Manager Jobs in Indiana (NOW HIRING)

Western Indiana Credit Union

Be Seen First

Member Services Representative

Sullivan, IN · On-site

$17 - $19/hr

Manage time effectively to handle multiple member requests Required Qualifications * Minimum 3 ... service experience * High school diploma or equivalent * Strong communication skills * Proven ...

Western Indiana Credit Union

Be Seen First

Member Services Representative

Sullivan, IN · On-site

$17 - $19/hr

Manage time effectively to handle multiple member requests Required Qualifications * Minimum 3 ... service experience * High school diploma or equivalent * Strong communication skills * Proven ...

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Member Services Manager information

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$23.8K

$55K

$85.6K

How much do member services manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for member services manager in Indiana is $54,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the most commonly searched types of Member Services jobs in Indiana?

The most popular types of Member Services jobs in Indiana are:

What are popular job titles related to Member Services Manager jobs in Indiana?

For Member Services Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Member Services Manager jobs in Indiana look for?

The top searched job categories for Member Services Manager jobs in Indiana are:

What cities in Indiana are hiring for Member Services Manager jobs?

Cities in Indiana with the most Member Services Manager job openings:

Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $54,999 per year, or $26.4 per hour.

Member Services Representative

SIHO Insurance Services

Indianapolis, IN

Full-time

Re-posted 19 days ago

Job description

SIHO’s Member Services Representatives assist in creating an excellent experience for SIHO’s members and their providers. The primary responsibility of this position is to respond to member’s and providers inquiries. This position mainly responds to telephonic inquiries but may also be responsible for responding to written inquiries and assisting walk-in members. This is a non-exempt position reporting to the Manager of Member Services.  
 
Brief Description of Duties:
- Assist members with navigating their healthcare needs by explaining benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate
-Comply with regulatory requirements while addressing customer needs which may include complex benefit questions.
- Record details of inquiries, comments, complaints, and transactions.
- Escalate unresolved and pending customer grievances.
- Support teammates as business needs require to ensure the organization is meeting the needs of our members and providers
- Strive for first call resolution while demonstrating SIHO’s dedication to proactively work to resolve members questions and concerns.
- Work with partners in other departments, or to Doctors’ offices to help resolve a customer concern.
- Support your teammates as business needs require to ensure we are meeting the needs of our customers.
- Performs other relevant duties deemed necessary to achieve department and company-wide goals.
 
Traits we are looking for:
- Trustworthy
- Empathic
- Proactive
- Compassionate
- Good Listener
- Problem Solver
- Communicator Patient
- Personable & Collaborative 
 
 
Minimum Skills Requirement:
Possess a passion for customer service
Excellent communications (oral and written) and strong listening skills
Experience in healthcare is preferred, but not required
General knowledge and understanding of health insurance
This job calls for strong emotional intelligence to proactively provide solutions, ensuring the member's health and safety
Ability to maintain attendance to support required quality and quantity of work
Professional appearance and presence
Commitment to support and maintain confidentiality in conformance to HIPAA guidelines
 
Required Education:
High School Diploma and 2 years of Customer service experience
Working experience of Microsoft Office or other comparable software 
 
*All positions are subject to change based on the needs of the business

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.