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Member Services Manager Jobs in Indiana (NOW HIRING)

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Member Services Manager information

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How much do member services manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for member services manager in Indiana is $54,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What is a member services manager?

A member services manager oversees the delivery of services to members of an organization, such as a club, association, or healthcare facility. They handle member inquiries, resolve issues, and ensure member satisfaction, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of the organization's offerings are essential for this role.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.
What are the most commonly searched types of Member Services jobs in Indiana? The most popular types of Member Services jobs in Indiana are:
What are popular job titles related to Member Services Manager jobs in Indiana? For Member Services Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Member Services Manager jobs in Indiana look for? The top searched job categories for Member Services Manager jobs in Indiana are:
What cities in Indiana are hiring for Member Services Manager jobs? Cities in Indiana with the most Member Services Manager job openings:
Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,999 per year, or $26.4 per hour.

Member Services Representative Part Time

Glow Brands

Vincennes, IN • On-site

$12.50 - $13/hr

Other

Re-posted 4 days ago

Job description

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential duties and responsibilities include:

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/requirements include:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 16 years of age or older.

Physical demands include:

  • Continual standing and walking during shift.
  • Continual talking with members and management in person or on the phone during shift.
  • Must be able to occasionally lift up to 75 lbs.
  • Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
  • Ability to work independently and alone during shifts as business needs require.

Compensation: $12.50 - $13.00 per hour

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