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Member Services Director Jobs in Indiana (NOW HIRING)

Compass Group

Senior Dining Services Director

Carmel, IN · On-site

$100K - $115K/yr

The Director of Dining Services is the strategic business leader of the community's food and ... Regularly lead team member meetings. * Create a positive work environment by serving as a role ...

Compass Group

Senior Dining Services Director

Carmel, IN · On-site

$100K - $115K/yr

The Director of Dining Services is the strategic business leader of the community's food and ... Regularly lead team member meetings. * Create a positive work environment by serving as a role ...

Compass Group

Senior Dining Services Director

Carmel, IN · On-site

$100K - $115K/yr

The Director of Dining Services is the strategic business leader of the community's food and ... Regularly lead team member meetings. * Create a positive work environment by serving as a role ...

NC SECU

Purpose The Associate Member Services Officer (MSO) is an entry-level position intended to provide ... Contact members and document efforts regarding deposit and/or loan collection reports as directed ...

Majestic Care

Social Service Director, BSW

Carmel, IN · On-site

) Social Service Director Majestic Care of Carmel is looking for a Social Service Director to join ... Telehealth Services * 7 Company Paid Holidays * Care Team Member Relief Fund Join the Majestic Care ...

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All JobsMember Services JobsMember Services Director JobsMember Services Director Jobs in Indiana

Member Services Director information

See Indiana salary details

$31.3K

$89.2K

$155.8K

How much do member services director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for member services director in Indiana is $89,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $101,000.00 per year, depending on experience, location, and employer.

What does a member services director do?

A Member Services Director is responsible for overseeing the delivery of services and support to members within an organization, such as a club, association, or nonprofit. They manage member engagement, address concerns, and develop strategies to improve member satisfaction and retention. Their duties often include supervising staff, coordinating events or programs, and ensuring effective communication between the organization and its members. The role requires strong leadership, customer service skills, and the ability to analyze and respond to member needs.

What is the difference between Member Services Director vs Member Relations Manager?

AspectMember Services DirectorMember Relations Manager
ResponsibilitiesOversees member support, service programs, and departmental operationsBuilds relationships, manages member engagement, and addresses member concerns
CredentialsTypically requires a bachelor's degree; experience in customer service or membership managementSimilar credentials; strong communication and interpersonal skills
Work EnvironmentLeadership role within membership or customer service departmentsFrontline role focusing on member interaction and relationship building
Industry UsageCommon in associations, clubs, and non-profitsOften used in similar settings, emphasizing member engagement

The Member Services Director focuses on managing the overall member support operations, while the Member Relations Manager emphasizes building and maintaining strong relationships with members. Both roles require similar credentials and are vital in member-focused organizations, but they differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a member services director, and why are they important?

To thrive as a Member Services Director, you need strong leadership, customer service expertise, and a background in business administration or a related field. Familiarity with member management software, CRM systems, and relevant certifications such as Certified Association Executive (CAE) is often required. Exceptional interpersonal, problem-solving, and communication skills set top performers apart in this role. These abilities are crucial for ensuring member satisfaction, retention, and the effective management of member-focused programs within an organization.

What are some common challenges faced by a member services director, and how can they be overcome?

A Member Services Director often encounters challenges such as managing high member expectations, addressing diverse needs, and ensuring consistent service quality across their team. Balancing these demands requires strong communication skills and the ability to implement efficient processes for handling feedback and resolving issues. Collaborating closely with other departments, such as marketing and operations, is also essential to improve the overall member experience and foster retention. Regular training and performance reviews help maintain high service standards and support team development.
What are the most commonly searched types of Member Services jobs in Indiana? The most popular types of Member Services jobs in Indiana are:
Member Services Director jobs near you
Infographic showing various Member Services Director job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $89,221 per year, or $42.9 per hour.

Social Services Director

Castle Healthcare

Spencer, IN • On-site

Full-time

Re-posted 16 days ago

Job description

) SUMMARY: The primary purpose of the Social Services Director is to assist in planning, organizing, implementing, evaluating, and directing the overall operation of our facility's Social Services Department in accordance with federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as may be directed by the Administrator, to assure that the medically related emotional and social needs of the resident are met/maintained on an individual basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Review facility policies and procedures as part of the facility's interdisciplinary team to assure compliance with state and federal regulations.
  • Participate in reviewing and setting policies concerning resident care and quality of life.
  • Participate in developing facility social work policies.
  • Participate in quality assurance interdisciplinary team meetings.
  • Understand and meet all government requirements for social service documentation.
  • Document progress in meeting the psychosocial needs of residents.
  • Work with the interdisciplinary team and administration to promote and protect resident rights and the psychological wellbeing of each resident. Prevent and address resident abuse as mandated by law and professional licensure.
  • Work with residents, families, significant others and staff to provide support, information and organization for taking a more proactive role in self advocacy to improve quality of life/care for individual residents and those who live and work within the nursing home and the community at large.
  • Complete a social history and psychosocial assessment for each resident that identifies social, emotional, and psychological needs.
  • Participate in the development of a written, interdisciplinary plan of care for each resident that identifies the psychosocial needs/issues of the resident, the goals to be accomplished for those needs/issues, and the appropriate social worker interventions.
  • Ensure or provide therapeutic interventions to assist residents in coping with their transition and adjustment to a long-term care facility, including their social, emotional, and psychological needs.
  • Ensure or provide support and education to residents'/family members/significant others to assist in their understanding or placement and facility issues in addition to referring them to appropriate social service agencies when the facility does not provide the needed services.
  • Provide groups for residents'/family members/significant others as appropriate to their needs.
  • Provide clinical interventions to address catastrophic events that occur during the resident's stay in the facility.
  • Coordinate the resident discharge planning process and make referrals for appropriate home care services prior to the resident's return to the community.
  • Educate staff regarding the role of the social worker in the facility and the psychosocial needs of the residents and their families/significant others including the problems of aging and disability.
  • Educate staff regarding cultural diversity and each staff member's importance when caring for resident. Educate staff regarding residents' rights and how to recognize and prevent abuse, neglect and mistreatment.
  • Educate residents and families/significant others regarding their rights and responsibilities, effective problem solving and the extend of community, health and social services that are available to them, including those necessary for effective discharge planning.
  • Supervise students assigned to social services in accordance with the respective school guidelines and monitor and document the progress of their work.

REQUIREMENTS:
  • Bachelor's Degree in Social Services required
  • A minimum of two years experience in social services.
  • Long term care experience is preferred.

PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Required to sit, stand, bend and walk regularly; lift and/or move up to 25 pounds.
  • Visual and auditory ability sufficient for written and verbal communication.
  • The noise level in the work environment is usually moderate.

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