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Member Services Director Jobs in Indiana (NOW HIRING)

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Member Services Director information

See Indiana salary details

$31.3K

$89.2K

$155.8K

How much do member services director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for member services director in Indiana is $89,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $101,000.00 per year, depending on experience, location, and employer.

What does a member services director do?

A Member Services Director is responsible for overseeing the delivery of services and support to members within an organization, such as a club, association, or nonprofit. They manage member engagement, address concerns, and develop strategies to improve member satisfaction and retention. Their duties often include supervising staff, coordinating events or programs, and ensuring effective communication between the organization and its members. The role requires strong leadership, customer service skills, and the ability to analyze and respond to member needs.

What are the key skills and qualifications needed to thrive as a member services director, and why are they important?

To thrive as a Member Services Director, you need strong leadership, customer service expertise, and a background in business administration or a related field. Familiarity with member management software, CRM systems, and relevant certifications such as Certified Association Executive (CAE) is often required. Exceptional interpersonal, problem-solving, and communication skills set top performers apart in this role. These abilities are crucial for ensuring member satisfaction, retention, and the effective management of member-focused programs within an organization.

What are some common challenges faced by a member services director, and how can they be overcome?

A Member Services Director often encounters challenges such as managing high member expectations, addressing diverse needs, and ensuring consistent service quality across their team. Balancing these demands requires strong communication skills and the ability to implement efficient processes for handling feedback and resolving issues. Collaborating closely with other departments, such as marketing and operations, is also essential to improve the overall member experience and foster retention. Regular training and performance reviews help maintain high service standards and support team development.

What is the difference between Member Services Director vs Member Relations Manager?

AspectMember Services DirectorMember Relations Manager
ResponsibilitiesOversees member support, service programs, and departmental operationsBuilds relationships, manages member engagement, and addresses member concerns
CredentialsTypically requires a bachelor's degree; experience in customer service or membership managementSimilar credentials; strong communication and interpersonal skills
Work EnvironmentLeadership role within membership or customer service departmentsFrontline role focusing on member interaction and relationship building
Industry UsageCommon in associations, clubs, and non-profitsOften used in similar settings, emphasizing member engagement

The Member Services Director focuses on managing the overall member support operations, while the Member Relations Manager emphasizes building and maintaining strong relationships with members. Both roles require similar credentials and are vital in member-focused organizations, but they differ in scope and daily responsibilities.

What are the most commonly searched types of Member Services jobs in Indiana?

The most popular types of Member Services jobs in Indiana are:

What are popular job titles related to Member Services Director jobs in Indiana?

For Member Services Director jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Member Services Director jobs in Indiana look for?

The top searched job categories for Member Services Director jobs in Indiana are:

Member Services Director jobs near you
Infographic showing various Member Services Director job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $89,221 per year, or $42.9 per hour.

Member Service Advisor

Regional Federal Credit Union

Valparaiso, IN • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Greet members and visitors, and provide prompt, courteous, and professional service in person and by phone.

  • Open new accounts, assist members with account difficulties, process account closures, and handle requests for loan products.

  • Promote and cross-sell credit union products and services based on member needs, and assist with loan processing and disbursement.

Job description

REGIONAL Federal Credit Union, a leading provider of banking products and financial services serving Northwest Indiana, is looking for a full-time Member Service Advisor to join our team at our Portage office.

Position Summary:
  • Serve as liaison between the member and the credit union.
  • Provide information to members and potential members by phone or in person, including information on the full range of credit union products and services.
  • Open accounts for members, assist members having difficulties with account, and interview and process members requesting account closures.
  • Processing members request for a variety of loan products.

Duties and Responsibilities:
  • Greet and welcome members and visitors to the credit union in a professional manner.
  • Represent the credit union to members in a courteous and professional manner and provide prompt, efficient and accurate service.
  • Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
  • Respond to all e-mail or other electronic requests submitted by members, providing professional, prompt, efficient and accurate service and information.
  • Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance.
  • Assist Supervisor of Member Services to handle more complex questions and problems for other Member Service Representatives.
  • Open new accounts and services.
  • Assist members in completing all necessary paperwork.
  • Set up new account files and provide members with all necessary information for membership.
  • Promote credit union products and services based on member needs that are obtained from member interviews during account openings.
  • Actively cross-sell products to develop the member relationship.
  • Assist, process requests and disburse loans from new or existing members for all lending products.
  • Maintain up-to-date and comprehensive knowledge on all credit union products and services. Maintain up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations.
  • Interview and processes all members requesting account closing.
  • Actively attempt to save account and increase member satisfaction.
  • Data entry of new check cards in to our third-party vendor.
  • Conduct courtesy calls to all new members within one week of a member opening a new account or service.
  • Complete other duties as assigned.

REGIONAL offers paid holidays, PTO (paid time off), 401K, medical, dental, vision insurance, and quarterly incentives ($800 maximum) to Team members.

Position Requirements:
  • High school education or equivalent.
  • 1-2 years general banking experience.
  • 1-2 years of consumer loan processing experience.
  • 1 year of home equity loan processing experience.
  • Cross selling and consultative sales experience preferred.
  • Bilingual-Spanish speaking preferred.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.