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6 Zipcar Member Services Associate Jobs Hiring Near You

Zipcar

Senior Product Manager, Zipcar

Parsippany, NJ · On-site

$120K - $160K/yr

... all of Zipcar's mobility solutions. In this role as Senior Product Manager, you will lead the ... services that enhance our member experience. What You'll Do: * Build a vision and own mission ...

Zipcar

Fleet Associate

Milwaukee, WI · On-site

$19/hr

You'll zip around by foot, bike, public transit or use a Zipcar to ensure our vehicles are 'member ... We believe great service starts with people who care. Our culture is performance driven, where we ...

Zipcar

Fleet Associate

Bronx, NY · On-site

$21/hr

As a Fleet Operations Associate , you will work all around the city as part of our Fleet Operations ... You'll zip around by foot, bike, public transit or use a Zipcar to ensure our vehicles are 'member ...

Zipcar

Fleet Associate

Manhattan, NY · On-site

$21/hr

You'll zip around by foot, bike, public transit or use a Zipcar to ensure our vehicles are 'member ... We believe great service starts with people who care. Our culture is performance driven, where we ...

Zipcar

Fleet Associate

South San Francisco, CA · On-site

$21/hr

You'll zip around by foot, bike, public transit or use a Zipcar to ensure our vehicles are 'member ... We believe great service starts with people who care. Our culture is performance driven, where we ...

Zipcar

Fleet Manager

Washington, DC · On-site

$65K - $75K/yr

... overall member satisfaction (NPS), and additional business goals. * Manage the process of in ... Negotiate and manage vendor service contracts and relationships to ensure vehicles are properly ...

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Senior Product Manager, Zipcar

Senior Product Manager, Zipcar

Zipcar

Parsippany, NJ • On-site

$120K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

As Senior Product Manager, your mission is to build, manage, and enhance our core platform and user experience across all of Zipcar's mobility solutions. In this role as Senior Product Manager, you will lead the design and development of new tools and services that enhance our member experience.
What You'll Do:
  • Build a vision and own mission critical applications within Zipcar's platform and mobile applications
  • Partner with engineering to define product requirements and operational processes to scale Zipcar's core technology platform in support of short-term and longer-term goals
  • Design and implement end-to-end billing experiences across Zipcar's platform including capabilities to support various pricing models, billing types, receivables management, reporting and analytics
  • Identify key partners and vendors, both business and technical, to support platform services strategies
  • Own and drive initiatives across mobile app and internal tools, with the ability to quickly prototype designs and iterate with UX teams
  • Partner with key internal stakeholders to drive improvements to platform health and member success KPIs that span platform and core user experience (e.g. funnel conversion, chargeback rate, etc.).

Perks You'll Get:
  • Competitive Medical, Dental, Vision, Life and Disability Inurance and other voluntary benefits through our parent company, Avis Budget Group
  • Generous paid time off, including holidays, vacation, personal, sick, volunteer and Parental Leave options
  • Tax-free benefit for public transportation or parking expenses
  • Bicycle Reimbursement program
  • 401(k) Retirement Plan with company matched contributions
  • Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars
  • Community involvement opportunities

What We're Looking For:
  • Over 5 years of experience in software product management. Platform or technical product management background preferred
  • Bachelor's degree in Computer Science or related Engineering field, or a related business field
  • Ability to define technical platform requirements that connect to business needs using data to formulate hypothesis
  • Partner with engineering teams to prioritize backlogs, writing clear user stories that articulate desired customer functionality
  • Acts as a consultant for business verticals, being able to quickly grasp key objectives and translate these into billing service requirements
  • Excellent written and verbal communication skills
  • Experience leveraging business intelligence platforms for data-driven decision making
  • Familiarity with financial accounting principles, billing services and processes are a plus

What you'll love about being a Zipster:
  • Being accountable to 'getting stuff done' while holding each other and our stakeholders to KPIs and maintaining a high bar for end-user experience
  • Collaborative and respectful team environment where we constantly learn from our end-users, each other, and iteratively test product features
  • Opportunity to make a huge impact on Zipcar's current and future product offerings, working closely with engineering teams and architects to extend our platform
  • Join a team of problem-solvers that use data analytics and qualitative feedback to map out and manage product roadmaps
  • Seeing your work make an immediate impact to members

The annual starting salary for this position is between $120,000 - $160,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Who We Are:
Glad you asked! Zipcar is the world's leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we're driven by a mission - to enable simple and responsible urban living.
The extra mile:
We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer - M/F/D/V.
Parsippany
New Jersey
United States of America

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