29 Moda Health Member Services Associate Jobs Hiring Near You

Let’s do great things, together!

About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Position Summary
Moda Health Coaches develop and implement behavior-based coaching programs and provide healthcare navigation support, including condition-specific disease management, for Moda members. This includes Moda 360 members and various participating employer groups, such as the City of Portland. Coaches collaborate with internal and external healthcare service teams, vendor point solutions, and community-based organizations to ensure coordinated, continuous care. This is a FT WFH role based in Alaska. 
Pay Range

$70,810.77 - $88,518.85 annually (depending on experience)
*This role may be classified as hourly (non-exempt) depending on the applicant's location. Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.

Please fill out an application on our company page, linked below, to be considered for this position.

https://j.brt.mv/jb.do?reqGK=27776002&refresh=true
Benefits:

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Required Skills, Experience & Education:

1. Associate degree, preferably in a healthcare-related field. 
2. Completion of a training program approved by the National Board for Health and Wellness Coaching (NBHWC) and eligibility for board certification. 
3. Specialty credential such as NBC-HWC, RDN, LCSW, or LPC is a plus. 
4. At least one (1) year of experience in a health coaching-related field preferred; experience within a health insurance or similar healthcare setting is also helpful. 
5. Experience working with individuals managing conditions such as diabetes, obesity, asthma, hypertension, heart disease, cancer, behavioral health, respiratory illness, or musculoskeletal conditions is preferred. 
6. Solid understanding of health behavior change theories and their practical application. 
7. Excellent communication, interpersonal, and presentation skills across diverse populations. 
8. Strong cultural competence and the ability to integrate Diversity, Equity, and Inclusion (DEI) principles into coaching and communication. 
9. Ability to work independently and collaboratively in a team-based environment. 
10. Proficiency in Microsoft Office and the ability to learn proprietary systems and databases. 
11. Proficiency in a second language is preferred. 
12. Strong commitment to maintaining confidentiality. 

Primary Functions:

1. Provide one-on-one coaching to members managing or at risk for chronic health conditions through multiple communication channels (virtual, phone, email, mail) to support disease prevention and self-management. 
2. Use evidence-based guidelines to educate, support, and empower members in setting and achieving SMART health goals while building their capacity for self-management. 
3. Conduct initial assessments of member health, including wellness vision, motivation, readiness to change, and health history. Document progress, behavior changes, and care gap closures in accordance with organizational policies and procedures. 
4. Partner with internal and external healthcare teams to achieve Triple Aim goals: improving the member experience, improving outcomes, and reducing avoidable costs. 
5. Maintain up-to-date knowledge of vendor health management programs and refer members as appropriate. 
6. Perform other duties as assigned. 

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