ZipRecruiter

Log In

1

Member Services Associate Jobs in Ohio (NOW HIRING)

powerwell

Member Services Associate

Mount Carmel, OH · On-site

Member Services Associate Location: Mount Carmel Fitness Center; Lewis Center, Ohio Type: part time Summary: We improve life and we're here to serve. What you do is something special and contributes ...

powerwell

Member Services Associate

Mount Carmel, OH · On-site

Member Services Associate Location: Mount Carmel Fitness Center; Lewis Center, Ohio Type: part time Summary: We improve life and we're here to serve. What you do is something special and contributes ...

powerwell

Member Services Associate

Cincinnati, OH · On-site

Member Services Associate Location: Mercy HealthPlex Queen City Type: Part time This position works every other week, with the following shifts during the scheduled week: Wednesday: 5:00 PM - 9:00 PM ...

YMCA of Greater Toledo

Member Service Associate

Sylvania, OH · On-site

$15.25 - $20.50/hr

Member Service Associate Join our squad as a Part Time Member Service Associate at the Sylvania YMCA/JCC! You'll be the face of the Y, greeting members with a smile and helping them with any needs.

next page

Showing results 1-20

All JobsMember Services Associate JobsMember Services Associate Jobs in Ohio

Member Services Associate information

See Ohio salary details

$9

$21

$38

How much do member services associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for member services associate in Ohio is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $23.75 per hour, depending on experience, location, and employer.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What cities in Ohio are hiring for Member Services Associate jobs?

Cities in Ohio with the most Member Services Associate job openings:

Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,300 per year, or $21.3 per hour.

Member Services Associate

powerwell

Mount Carmel, OH • On-site

Part-time

Re-posted 19 days ago

Job description

Position Title: Member Services Associate
Location: Mount Carmel Fitness Center; Lewis Center, Ohio
Type: part time

Summary: 
We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center. 

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention. 

Essential Duties and Responsibilities: 
1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable. 
2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services. 
3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy. 
4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer. 
5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook. 
6. Effective radio communication with all departments as needed. 
7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction. 
8. Maintain an average of 5 working shifts per month to ensure ability to perform job. 
9. Must be able to stand for length of shift (generally 3-6 hours at a time). 
10. Other duties as assigned. 

Qualifications: 
• High School diploma or GED preferred. 
• 1 year certificate from college or technical school preferred. 
• Minimum 6 months of related experience or training preferred. 
• 2-3 years of sales, reception and computer skills preferred. 
• CPR/AED certification required within 90 days of hire. 
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner. 
• Ability to multi-task and maintain a controlled and professional demeanor. 
• Proficient computer skills.

Apply