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Member Services Associate Jobs in Canal Fulton, OH

OneEighty

INTERN - Victim Services

Wooster, OH · On-site

$13 - $17.50/hr

You'll be treated as a valued team member from day one, with access to the same onboarding as new ... Victim Advocacy & Outreach Services - Associate's/Bachelor's Degree in Social Work, required.

Raising Cane's

Customer Service Associate

Alliance, OH · On-site

$14/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Raising Cane's

Customer Service Associate

Alliance, OH · On-site

$14/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Raising Cane's

Customer Service Associate

Alliance, OH · On-site

$14/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Raising Cane's

Customer Service Associate

Alliance, OH · On-site

$14/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

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How much do member services associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for member services associate in Canal Fulton, OH is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.88 per hour, depending on experience, location, and employer.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What cities near Canal Fulton, OH are hiring for Member Services Associate jobs?

Cities near Canal Fulton, OH with the most Member Services Associate job openings:

Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in Canal Fulton, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $42,673 per year, or $20.5 per hour.

H&W Member Services Associate

Wooster, OH • On-site

Wooster Community Hospital
51 - 200 employees

6.9

Company rating: 6.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

549th of 1,063 rated hospitals

People enjoy working here

Respectful managers

Learn more about Wooster Community Hospitalexternal

Other

Re-posted 4 days ago

Job description

WOOSTER COMMUNITY HOSPITAL JOB DESCRIPTION
Health and Wellness Member Services Associate - 1822
MAIN FUNCTION:
The Member Services Associate is responsible for executing the daily operations of the Reception Desk and achieving excellence in customer service to HealthPoint members, clients, and facility guests. Being able to demonstrate a full understanding of how the department functions in order to facilitate assistance to the members is paramount. Member Services Associate complete multiple computer related tasks throughout a shift as well as answering all incoming Health and Wellness Department phone calls. In addition, Member Services Associate will perform routine maintenance and cleaning of exercise equipment and in the facility. In certain situations, with appropriate certification, the Member Services Associate may also be asked to provide instruction for appropriate Group Exercise Classes and provide general fitness guidance to members.
RESPONSIBLE TO: Supervisor, Health and Wellness
MUST HAVE REQUIREMENTS:
Must be 18 years of age with a High School Diploma OR be at least 16 years of age actively working towards a High School Diploma or equivalent
Current BLS/AED Certification through the AHA
Able to lift and carry at least 50 pounds
No written disciplinary action within the last 12 months
PREFERRED ATTRIBUTES:
  • Previous fitness class instruction experience
  • Fitness Professional certified by ACSM or comparable organization
Position Expectations:
  • Responsible for the reception, registration and payment processing for Health and Wellness members, clients, and guests.
  • Demonstrate the ability to form relationships and communicate with members in a way that shows compassion and the willingness to assist the members.
  • Required to be well informed with all department matters. Must be knowledgeable enough to intelligently answer questions regarding the department or appropriately transition the member to another staff member that can provide answers.
  • Demonstrate excellent telephone etiquette when answering or completing calls by being helpful to the caller, regardless of the nature of the call.
  • Competent with duties related to computer tasks, specifically the daily operation of member tracking software, general knowledge of Microsoft Outlook, Publisher, Word & Excel. May also complete various reporting, data entry or marketing/promotional assignments.
  • Knowledgeable with general operations of an iPad or smart phone to assist clients with the department app, services, and website.
  • Able to demonstrate excellent communication skills with the entire staff regarding member services and facility operations.
  • Provides general supervision for clients participating in the facility and is committed to customer service excellence.
  • Responds to emergency situations, medical, weather or facility related. Provides appropriate care or transfer of care and reporting incidents in the facility according to the Emergency Action Plan.
  • Assists with maintenance/cleaning of the facility, fitness equipment, group exercise studio, small group studio, and aquatic area.
  • Assists in maintaining/testing pool chemical levels, conducting pool maintenance procedures, communicating any pool related issues to the Certified Pool Operator and tracking supply usage.
  • If certified by a credentialing group exercise organization - is able to provide effective general and class specific instruction and direction for all participants, regardless of ability level.
  • Committed to service excellence by maintaining current certifications, attending
continuing education seminars and reviewing industry literature.
  • Enforces all facility rules/regulations in a courteous manner.
  • Follows established WCH and Health and Wellness policies and procedures.
  • Accepts constructive criticism/direction and effectively changes own performance.
  • Able to lead by example in living a healthy lifestyle.
  • Demonstrates a team approach by displaying the willingness to embrace a "facility first" attitude and exceeding expectations in any way possible.
  • Promote a professional work environment as staff led. Modeling values of professionalism, hard work, responsibility, superior customer services, respect, and honesty.
  • Other day-to-day operational duties, as necessary, to ensure the continued operation of the Health and Wellness Department.

Revised Dates: 05/18, 5/19, 10/23, 4/25
Approved by Human Resources: TMMYERS

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