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Member Services Manager Jobs (NOW HIRING)

Center Court Pickleball Club

Member Services

Glendale, AZ · On-site

$16/hr

The Pickleball Club Member Service Associate will report to the Club General Manager and work closely with other staff members to provide an exceptional customer experience for members and guests. If ...

Troon

Member Services Attendant

Heber City, UT · On-site

$20/hr

This position reports directly to the Member Services Manager and works closely with the Director of Operations, the General Manager, and various Department Heads on a regular basis. The Member ...

Socket.dev

Director, Member Services

Shelbyville, TN · On-site

Oversees hiring, onboarding, training and performance management for assigned Member Services roles. Budget Responsibility Oversees assigned Member Services budgets, monitors spending and recommends ...

Active Wellness

Member Services Supervisor

Napa, CA

$20 - $26/hr

The Member Services Supervisor also responds to members' comments and suggestions, acting as the ... Recruiting and hiring Service Desk staff. * Assist in managing club Operational Standards of ...

The Reserves Network

Member Services

Houston, TX · On-site

$21.75/hr

Member Service Representative III | Pay Rate 21.75 |Onsite, Temp-to-hire What Matters Most · ... Management, Real Estate, and Information Technology--we prioritize your professional growth and job ...

Troon Golf

Member Services Attendant

Heber, UT · On-site

This position reports directly to the Member Services Manager and works closely with the Director of Operations, the General Manager, and various Department Heads on a regular basis. The Member ...

IEEE

Manager Member Services

Piscataway, NJ · On-site

$84K - $123K/yr

Membership Services Manager Job Summary IEEE is seeking an experienced and results-oriented Membership Services Manager to lead the Member Operations function within the Member and Geographic ...

Planet Fitness

Member Services

Fairfield, OH · On-site

$9.50 - $10/hr

Member Services Representative The Member Services Representative will be responsible for creating ... or Manager as needed. * Assist in maintaining the neatness and cleanliness of the club.

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Member Services Manager information

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How much do member services manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for member services manager in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.
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Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $57,798 per year, or $27.8 per hour.

Member Services

Glendale, AZ • On-site

Center Court Pickleball Club - Glendale
See more jobs at Center Court Pickleball Club - Glendaleexternal

Full-time, Part-time

Re-posted 27 days ago

Job description

Description:

Job Title: Member Services Associate 

Job Description: 

The Member Services Associate is responsible for promoting and selling memberships for the pickleball club while providing exceptional customer service to current and potential members. The ideal candidate will be enthusiastic, outgoing, and have a passion for the sport of pickleball.

Key Responsibilities:

Membership Sales

·  Respond to inquiries from prospective members and provide information about club activities, events, and programs

·  Conduct tours of the facility and explain membership options and benefits

·  Process membership applications, payments, and renewals

·  Collaborate with marketing team to develop and distribute promotional materials and social media content

·  Attend community events to promote the club and recruit new members

·       Collaborate with club management to plan and promote special events, tournaments, and social activities  

Front Desk 

·  Handle member concerns, complaints, and suggestions, and escalate issues as needed

·  Greet and farewell members and guests with a friendly and welcoming demeanor

·  Manage the front desk: check members in, answer phone calls, and respond to emails

·  Schedule court reservations and manage court availability

·  Assist with equipment rentals and retail sales

·  Keep the front desk and social areas clean and organized

·  Provide information on club events, programs, and tournaments

·  Assist with coordinating and scheduling private lessons and clinics

·  Resolve customer complaints and issues in a timely and professional manner

·  Work closely with the club management team to ensure the smooth operation of the club

·  Other duties as assigned

Ambassador

·  Make sure all members have a curated experience

·  Make sure the courts, social area, member lounge, food & beverage area, locker room are clean and organized

·  Assist and help manage open play, leagues and events

·  Assist and help with ball machine rental use

·  Greet and farewell members and guests with a friendly and welcoming demeaner.

This is a full-time or part-time position, with opportunities for growth and advancement within the organization. The Pickleball Club Member Service Associate will report to the Club General Manager and work closely with other staff members to provide an exceptional customer experience for members and guests. If you are a friendly and energetic individual with a passion for customer service and pickleball, we encourage you to apply for this exciting opportunity.

Requirements:

 Qualifications:

  • High school diploma or equivalent required, some college coursework preferred
  • 1-2 years of sales or customer service experience, preferably in a sports or fitness environment
  • Excellent communication, interpersonal, and organizational skills
  • Proficiency in Microsoft Office and database management software
  • Ability to work flexible hours, including evenings and weekends
  • Passion for pickleball and a commitment to providing exceptional customer service

Physical Requirements:

  • Ability to stand for extended periods and lift up to 50 pounds
  • Must be able to move quickly around the facility to assist members and guests