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Member Services Manager Jobs (NOW HIRING)

BC&L INC

TPA Services Manager

Austin, TX

Member Services & Call Center * Oversee daily call center operations including staff scheduling ... Manage assigned operational projects such as process improvement initiatives, system upgrades, or ...

The Pennsylvania State University

POSITION SPECIFICS Penn State is currently seeking a Advancement Services Manager in supporting Donor and Member Services. As a member of the Division of Development and Alumni Relations, you can ...

Troon

Member Services Attendant

Heber City, UT · On-site

$20/hr

This position reports directly to the Member Services Manager and works closely with the Director of Operations, the General Manager, and various Department Heads on a regular basis. The Member ...

Troon Golf

Member Services Attendant

Heber, UT · On-site

This position reports directly to the Member Services Manager and works closely with the Director of Operations, the General Manager, and various Department Heads on a regular basis. The Member ...

Active Wellness

Member Services Supervisor

Napa, CA

$20 - $26/hr

Member Services Supervisor Active Wellness Center at Napa - Napa, CA 94558 Overview Salary Range ... Recruiting and hiring Service Desk staff. * Assist in managing club Operational Standards of ...

North Shore Preserve

Member Services

Austin, TX

Member Services Associate Driftwood Golf and Ranch Club is seeking a member services associate to ... with general manager and public relations team to promote positive experiences, including ...

Center Court Pickleball Club

Member Services

Glendale, AZ · On-site

$16/hr

The Pickleball Club Member Service Associate will report to the Club General Manager and work closely with other staff members to provide an exceptional customer experience for members and guests. If ...

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How much do member services manager jobs pay per year?

As of May 29, 2026, the average yearly pay for member services manager in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Services Manager, and why are they important?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a Member Services Manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What does a Member Services Manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.
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Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $57,798 per year, or $27.8 per hour.
Member Services Associate

Member Services Associate

Cooper Aerobics Enterprises Inc

Dallas, TX • On-site

Other

Medical, Retirement

Posted 15 days ago

Job description

Description

The Member Services Associate is responsible for providing excellent customer service to members and guests at Cooper Fitness Center. Their primary role is to service members and guests in the fitness center in addition to supporting member events, member wellness program and the new member journey. Operational responsibilities are listed but not limited to the items listed below.


Hours: Monday through Friday, 40 hrs/wk, 7 a.m. - 4 p.m.


About Cooper Aerobics

Cooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.

  • Cooper Clinic's comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.
  • Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.
  • Cooper Spa helps bring life back in balance through relaxation and renewal services.
  • Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.
  • Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.
  • Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.

Get Cooperized


Essential Duties and Responsibilities:


 Member Experience / Customer Service (20 hrs/week):

 Provide exemplary customer service to members, guests, vendor, and fellow teammates. 

Maintain a positive attitude and contribute towards a quality work environment; including having a high level of teamwork and cooperation as well as strong communication. 

Have complete knowledge and understanding of all services and products while educating clientele in these areas. 

Respond to written feedback submitted by members to support their member journey and enhance member experience and club operations. 

Support the Member Services Team with management of the Member Loyalty Program 

Report directly to Member Services Manager and provide weekly feedback on customer experience and areas for improvement within operations. 

Attend all mandatory staff meetings and service related events. 

Follow all policies and procedures for Cooper Fitness Center as designated by the Service Manager and policy and procedures manual. 

Support the mission statement and core values. 


Wellness Program (up to 5hrs/week) 

Assist to coordinate and run annual biometric screenings for CFC members: Blood Work, Balance, Functional Fitness, Cardiovascular Fitness, Body Composition, Well-Being Assessment.

Assist in execution of monthly wellness education events (lectures, workshops, activities). 

Provide support to the Wellness Program Director as needed. Service Desk MOD (up to 15 hrs/week)

Highly proficient in handling customer service requests and escalations 

Complete knowledge and understanding of services and products 

Reliable and punctual with no attendance issues 

Act as shift lead with Member Services Manager is not available 

Lead by example in enforcing CFC policies and procedures diplomatically 

Role model for team on customer service and first line in escalation scenarios 


Requirements

The ideal Member Services Associate candidate should possess:

Experience in customer service environment (hotel, spa, fitness, retail) with strong ability to recommend and educate the clientele on programs and services.

Excellent customer service required.

Minimum of two years' coursework towards a bachelor's degree in exercise science, kinesiology or related field required.

Must be able to lift and carry up to 75 pounds.

CPR Certification required or 30 days to complete training upon hire.


What we provide:

A culture focused on improving the quality and quantity of peoples' lives

Competitive pay

Complimentary Cooper Fitness Membership for you and your spouse

401(k) matching

Health benefits

Generous holidays - including your birthday!

Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!

Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives

Quarterly reimbursements available toward the purchase of athletic wear and supplies


Not a fit? We have many other opportunities available. Please see the careers page on our website at www.CooperAerobics.com to find your next career!

Cooper Aerobics is an Equal Opportunity Employer. All associates are hired on the basis of merit and their ability to perform a particular job. It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants without regard to race, religion, sex, national origin, age, disability, pregnancy, military status or any other classification protected by applicable law. Job openings are listed as a courtesy and it is policy not to accept unsolicited applications or resumes.


Texas is an employment-at-will state. The employer may terminate the work relationship or change the terms and conditions of the job at any time and for any reason. The employee may also terminate the work relationship at any time. This job offer does not in any way constitute a contract. The employer also reserves the right to eliminate or alter benefits at any time. This employer participates in E-Verify.

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