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Member Services Manager Jobs (NOW HIRING)

ISP RAS

Manager Member Services

Piscataway, NJ · On-site

Membership Services ManagerJob Summary IEEE is seeking an experienced and results-oriented Membership Services Manager to lead the Member Operations function within the Member and Geographic ...

Planet Fitness

Member Services

Fairfield, OH · On-site

$9.50 - $10/hr

Job Summary The Member Services Representative will be responsible for creating a positive member ... or Manager as needed. * Assist in maintaining the neatness and cleanliness of the club.

Planet Fitness

Member Services

Fleming Island, FL · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member ... or Manager as needed. * Assist in maintaining the neatness and cleanliness of the club.

J.F. Shea Family of Companies

$17/hr

This position reports to the Member Services Manager. KEY RESPONSIBILITIES : * Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals.

Troon Golf

Member Services

Scottsdale, AZ · On-site

... for a part-time Member Services ! We are seeking a driven individual who is eager to learn ... As part of Troon , you will contribute to a global leader in golf and community management. Key ...

Crunch Fitness

Member Services Representative

Yuma, AZ · On-site

... manager · Always maintain professional disposition · Sell retail products · Schedule member services: tanning, hydro-massage, etc. · Facilitate payment of member services in accordance with ...

Crunch Fitness

Member Services Supervisor

Campus, IL · On-site

$13.73/hr

Member Services Supervisor Summary Title: Member Services Supervisor ID: MSS 20422 Job Source ... Customer service: 1 year (Preferred) Management: 1 year (Preferred) Work Location: In person ...

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How much do member services manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for member services manager in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.
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Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $57,798 per year, or $27.8 per hour.

Member Services Representative

Lexington, SC • On-site

Planet Fitness - Lev Management
See more jobs at Planet Fitness - Lev Managementexternal

$10 - $10.50/hr

Part-time

Retirement, PTO

Re-posted 28 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources

We are opening soon in Lexington! Be part of our opening team!
**PLEASE NOTE:  This position will require traveling to an alternate Planet Fitness location for each training shift over the next several weeks until the new club opens.   
The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Characteristics that will make you a perfect match for our Member Services Representative:
You:

  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • Pride yourself on your work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Member Services Representative Role:

As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
Daily responsibilities for the Member Services Representative also include:
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Qualifications/Requirements: 
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Must be 18 years of age or older.
Physical Demands: 
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team!  All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®! 
We offer:
  • Career advancement opportunities
  • Weekly pay with monthly bonus opportunities
  • Black Card membership, employee perks, rewards, and discounts
  • Paid breaks
  • Paid time off 
  • 401(k) & Roth Retirement savings plan (with employer match) 
  • Engaging team-building competitions, sales contests, and social events