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Member Services Manager Jobs (NOW HIRING)

AEG

Membership Services Manager

Houston, TX · On-site

Strategically align member service initiatives with organizational goals to deliver exceptional fan experiences. * Formulate and execute all retention and engagement activities for Season Ticket ...

Robert Half

Manager of Member Services

Indianapolis, IN · On-site

$50K - $65K/yr

We are looking for an experienced Manager of Member Services to oversee daily customer support operations in Indianapolis, Indiana. This role leads a member-facing team, ensures consistent service ...

New Leaf Staffing, Inc.

Member Services

Pasadena, CA · Remote

Member Services - Pharmacy Dept Acts as a navigator and coordinator to proactively engage and ... Assists in managing specific reports to impact medication adherence, medication reconciliation and ...

Planet Fitness

Member Services

Dayton, OH

$11/hr

The Member Services Representative will be responsible for creating a positive member experience by ... or Manager as needed. * Assist in maintaining the neatness and cleanliness of the club.

Snap Fitness

Member Services

Chaska, MN · On-site

The Member Services Representative is the face of our gym and plays a key role in creating a ... Meet or exceed individual and team sales goals Lead Management * Contact new leads within 24 hours ...

NC SECU

Lead Member Services Officer

Apex, NC

$14.75 - $18/hr

Purpose Lead Member Services Officers should have a broad thorough knowledge of all branch ... Lead MSOs are expected to be leaders in the branch, to manage the branch in the absence of the VP ...

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How much do member services manager jobs pay per year?

As of May 29, 2026, the average yearly pay for member services manager in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Services Manager, and why are they important?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a Member Services Manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What does a Member Services Manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.
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Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $57,798 per year, or $27.8 per hour.

Membership Services Manager

AEG

Houston, TX • On-site

Full-time

Posted 21 days ago

Job description

The Houston Texans are in a season of growth and are seeking an individual for the position of Membership Services Manager.
Our Texans Teammate Habits:
Dedication to the team
Be adaptable
Passion for work
Win with integrity
Own the outcome
Culture: Weattract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.
Basic Function:
  • Strategically align member service initiatives with organizational goals to deliver exceptional fan experiences.
  • Formulate and execute all retention and engagement activities for Season Ticket Members.
  • Manage departmental responsibilities for gifting, member benefits, and other service programs.
  • Lead efforts to provide members with personalized communication, proof of value, and engagement metrics.
  • Assist sales leadership with renewal strategies and upsell opportunities.
  • Manage staff including hiring, coaching, and performance reviews to ensure success of direct reports.
  • Oversee and strategically plan member events, gameday activations, and exclusive Texans experiences year-round.

Job Function (Duties & Responsibilities):
  • Consult and communicate regularly with Season Ticket Members to maximize the value of their membership benefits and experiences.
  • Develop and lead comprehensive renewal campaigns and retention strategies for assigned accounts. Ensure all provisions for member benefits are fulfilled, including ticketing, hospitality, events, and gameday activations.
  • Create and implement policies and processes for internal collaboration and service excellence.
  • Communicate effectively with members regarding exclusive opportunities, events, and initiatives to enhance engagement.
  • Manage all aspects of member service elements for home games and special events, including issue resolution and premium experiences.
  • Coordinate execution of gameday benefits such as hospitality, entertainment, and in-seat service.
  • Oversee and execute member engagement for Texans tentpole events and additional large-scale activations throughout the year.
  • Perform other tasks as assigned by senior leadership.

Position requires routine face-to-face personal interaction with other Club personnel; therefore, many job responsibilities must be physically performed in the Club's offices on a regular basis and not in a telecommuting manner; provided, however, this position requires frequent and regular visits to current and prospective partner offices and elsewhere away from the Club's offices to present proposals and participate in follow-up meetings.
Skills Required:
  • Strong decision-making capabilities related to service strategies and resource allocation.
  • Excellent organizational and time management skills with ability to prioritize in a high-energy environment.
  • Strong interpersonal and communication skills with a customer-first mindset.
  • Attention to detail and ability to produce accurate, high-quality work under deadlines.
  • Ability to maintain confidential information and demonstrate professionalism.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to lead and manage a team effectively, including hiring, workload prioritization, and performance management.

Education/Experience:
  • Bachelor's degree preferred; High School Diploma required.
  • Minimum 3-5 years of experience in ticketing, customer service, or sports industry.
  • Minimum 2 years of management experience required.

Title: Membership Services Manager
FLSA Status: Exempt
Department: Ticketing
Reports to: Director of Ticket Membership Services
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
  1. Do you have 3+ years' experience in a customer service management role?
  2. Do you have experience in the sports/entertainment/hospitality industry?
  3. Do you have at least one (1) year of experience as a Sports Sales or Service Manager?
  4. What are your salary expectations? (Please list an amount or range in USD ($); 'Negotiable' or an explanation without an amount is not acceptable.)

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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