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Member Services Manager Jobs in Texas (NOW HIRING)

API, LLC

Member Services Manager

West Lake Hills, TX · Remote

Description POSITION SUMMARY The Member Services Manager is a critical function on API's Product/ College and University Services Team. You will own the member relationship from onboarding ...

D1 Training

Member Services Manager

Southlake, TX · On-site

$13 - $16/hr

Making sure all client notes and contacts are logged and managed correctly. * Able to prescribe and sell the correct service based on the client's needs/goals. Qualifications * Must be a high-energy ...

BC&L INC

TPA Services Manager

Austin, TX · On-site

Member Services & Call Center * Oversee daily call center operations including staff scheduling ... Manage assigned operational projects such as process improvement initiatives, system upgrades, or ...

Crunch Fitness

Member Services Representative

Katy, TX · On-site

... manager Always maintain professional disposition Sell retail products Schedule member services: tanning, hydro-massage, etc. Facilitate payment of member services in accordance with company ...

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$23.3K

$53.8K

$83.8K

How much do member services manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for member services manager in Texas is $53,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $63,800.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the most commonly searched types of Member Services jobs in Texas?

The most popular types of Member Services jobs in Texas are:

What are popular job titles related to Member Services Manager jobs in Texas?

For Member Services Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Member Services Manager jobs in Texas look for?

The top searched job categories for Member Services Manager jobs in Texas are:

What cities in Texas are hiring for Member Services Manager jobs?

Cities in Texas with the most Member Services Manager job openings:

Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,848 per year, or $25.9 per hour.

Member Services Manager

API, LLC

West Lake Hills, TX • Remote

Full-time

Re-posted 20 days ago

Key responsibilities

  • Facilitate a structured onboarding process for new members, including technology integration and program introduction

  • Manage post-acquisition activities through relationship-building, product knowledge, and planning to support member engagement and retention

  • Project manage ongoing work with members and internal teams, including tracking engagement, promoting features, and supporting contract renewals

Job description

Description

POSITION SUMMARY

The Member Services Manager is a critical function on API's Product/ College and University Services Team. You will own the member relationship from onboarding, technology integration, and ongoing engagement with members to support technology adoption and the growth of student participation. This role involves proactive outreach, training, data management, and feedback collection to enhance member experience and retention.


WHAT YOU WILL BE DOING

Key Responsibilities:

  • Facilitate a structured onboarding process tailored to the members' needs to onboard them to our programming offerings, APIConnect Technology, and services offered to grow their student participation
  • Manage all post member acquisition activity for members through strong relationship-building, product knowledge, planning and execution
  • Function as the member advocate and the voice of members to provide internal feedback on how we can better serve our member schools and their students both in programming and product
  • Maintain a deep understanding of APIConnect in order to implement APIConnect on behalf of member schools
  • Assist with APIConnect implementation including branded site setup, adding users and programs from the global catalog to their branded site
  • Review and maintain Via TRM and TD accuracy if members use those systems and consult with members on best practices on maintaining these systems and presenting API programming
  • Promote the entire portfolio of core API programs (study, intern, virtual, domestic) among U.S. Institutions within assigned portfolio
  • Set up and maintain member owned program sessions in APIConnect
  • Offer ongoing education through webinars, help articles, and training sessions housed in a member knowledge base
  • Identify members at risk of disengagement and provide targeted support
  • Project manage all ongoing work with members and our internal teams
  • Be the subject matter expert on programming to help increase usage of API programming
  • Train and mentor student alumni ambassadors and API employees that are advising and coaching students
  • Track feature usage and identify gaps in member engagement.
  • Proactively introduce new features and best practices to members.
  • Collaborate with Product and Marketing teams to ensure feature adoption campaigns are effective
  • Effectively leverage and connect other API teams like Advising & Coaching, Customized Programming Team, Internships, and Marketing to best support your member
  • Provide quarterly reports on member engagement, usage, and satisfaction.
  • Track member success stories to share with prospective members.
  • Ensure RFP requests are followed through on by applicable teams for existing members (UR, Customized, and Internships)
  • Track and lead APIConnect contract renewals for your dedicated member portfolio
  • Ensure non member schools in your portfolio have the support necessary to serve their students attending API programs

Requirements

QUALIFICATIONS

KNOWLEDGE, SKILLS AND ABILITIES

  • Experience using digital workflows/project management software/ and Salesforce CRM
  • Proven ability to analyze data, report on key metrics, and develop strategic recommendations
  • Demonstrated proficiency in presenting in both small and large group settings
  • Demonstrated active listening and superior relationship building skills
  • High intellectual curiosity, drive, determination, self-confidence and persuasion skills
  • Ability to work independently and collaborate effectively across teams
  • Ability to travel via plane, automobile and/or trains for conferences, client meetings, fairs, and team offsites as necessary

KEY EDUCATION AND CERTIFICATIONS

  • Bachelor's Degree in related fields required
  • Excellent, proven organizational skills, including strong attention to detail and managing multiple projects simultaneously
  • 4-8 years of experience in client services/account management
  • 2-4 years in higher education is a plus

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