Member Services Manager Jobs in Springtown, TX (NOW HIRING)

Field Services Manager

Tri-County Electric Cooperative (TCEC)

POSITION PURPOSE

Responsible for leading and managing the Cooperative's Field Services department, including the planning, coordination, design, staking, inspection, maintenance support, and project management of overhead and underground electric distribution facilities. Oversees field services personnel, contractor resources, workload distribution, project execution, municipal and TXDOT improvement projects, right-of-way activities, system inspections, and member service-related engineering support. Ensures projects are completed safely, efficiently, accurately, and in compliance with Cooperative standards while supporting operational reliability, member satisfaction, and strategic objectives.

JOB DIMENSIONS

Internal Responsibility Partners with Operations, Engineering, GIS, Business Development, Work Order Technicians, Accounting, Member Services, and other Cooperative departments to coordinate distribution system projects, maintenance activities, line extensions, system improvements, and field service operations. Provides leadership, training, workload management, performance oversight, and resource planning for Field Services personnel while supporting organizational goals related to safety, reliability, efficiency, and member service.

External Responsibility Collaborates with members, developers, contractors, engineering consultants, municipalities, TXDOT representatives, government agencies, utility partners, and other external stakeholders regarding electric service projects, distribution system improvements, right-of-way requirements, easements, inspections, and construction activities. Represents the Cooperative professionally while protecting Cooperative interests and maintaining positive stakeholder relationships.

PRINCIPAL ACCOUNTABILITIES

• Models the Cooperative's Essential Attributes as a consistent pattern of behavior and encourages the same in others.
• Manages TXDOT, municipal improvement, and related system work plan projects to ensure timely and effective execution
• Ensures timely delivery of design, staking, and maintenance project requirements to support Engineering, Operations, and member needs.
• Coordinates workload distribution, project assignments, and scheduling within the Field Services department, including utilization of external engineering firms as needed.
• Identifies, implements, and coordinates departmental training and development opportunities for Field Services personnel and team leads.
• Monitors departmental performance, productivity, safety metrics, and communicates significant issues to management..
• Prepares reports, documentation, and information required for management and Board reporting purposes.
• Manages departmental fleet requirements, vehicle utilization, and operational resources to ensure safe and efficient operations.
• Supports right-of-way investigations, easement research, documentation, field staking, and related project management activities.
• Reviews distribution line extensions, service upgrades, staking sheets, and cost estimates to ensure accuracy, proper application of Cooperative policies, allowances, and tariffs.
• Oversees system inspections, asset inventory activities, GPS data collection, joint use coordination, and right-of-way condition assessments.
• Collaborates with internal departments and external stakeholders to support service requests, construction activities, development projects, and member service needs, including resolution of escalated member concerns.
• Develops, implements, and maintains departmental procedures, operational standards, emergency response responsibilities, and safety meeting requirements.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

Education and Experience Bachelor's degree in Engineering Technology, Construction Management, Utility Management, Business Administration, or a related field preferred. Equivalent combination of education and relevant experience may be considered. Minimum ten (10) years of progressively responsible experience in electric utility design, staking, engineering support, construction, operations, or related field preferred. Minimum five (5) years of supervisory or leadership experience preferred.

Operational / Functional Experience Experience managing utility distribution design, staking, construction support, inspections, right-of-way activities, project management, and field operations. Experience coordinating utility infrastructure projects, contractor resources, municipal projects, and regulatory compliance activities preferred.

Knowledge / Skills / Abilities Strong leadership, communication, organizational, analytical, and project management skills. Ability to interpret engineering drawings, system maps, staking sheets, construction standards, easement documents, and utility tariffs. Working knowledge of electric utility operations, GIS applications, AutoCAD, staking software, GPS technologies, Microsoft Office products, and applicable utility design standards. Ability to lead teams, manage multiple priorities, and effectively communicate with technical and non-technical stakeholders.

POSITION DETAILS

• Position Title: Field Services Manager
• Reports To: Vice President, Engineering
• Employment Type: Full-time
• FLSA Status: Exempt
• Supervisory Responsibility: Yes
• Financial Disclosure Required: No
• Residency Requirement: Yes
• Position Description Effective Date: June 2026

WHY JOIN TCEC

Tri-County Electric Cooperative is guided by ten Essential Attributes that define how we lead, collaborate, and serve with integrity, accountability, and trust. This role offers the opportunity to make a meaningful impact while supporting reliable electric service for the communities we serve.

This job description is intended to identify the essential functions of a position and should not be interpreted as all-inclusive. An employee may be required to perform other reasonably related business duties as assigned by the immediate supervisor and/or management as needed. TCEC reserves the right to revise or modify the job description as needed. This job description does not constitute a written or implied contract of employment.