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Member Services Manager Jobs in Georgia (NOW HIRING)

World 50 Group

Member Services Coordinator

Atlanta, GA · On-site

As a Member Services Coordinator, you would concurrently manage a range of tasks from ensuring accurate member intel is captured in our CRM system to assisting with high touch, detailed group-related ...

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Member Services Manager information

See Georgia salary details

$21.1K

$48.8K

$76K

How much do member services manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for member services manager in Georgia is $48,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $57,800.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the most commonly searched types of Member Services jobs in Georgia?

The most popular types of Member Services jobs in Georgia are:

What are popular job titles related to Member Services Manager jobs in Georgia?

For Member Services Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Member Services Manager jobs in Georgia look for?

The top searched job categories for Member Services Manager jobs in Georgia are:

What cities in Georgia are hiring for Member Services Manager jobs?

Cities in Georgia with the most Member Services Manager job openings:

Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,804 per year, or $23.5 per hour.

Manager, Member Services

Augusta National Golf Club

Augusta, GA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Manager, Member Services supports the Senior Manager, Member Services in leading the end-to-end member experience across reservations, front office operations, and personalized service delivery. This position provides day-to-day leadership to the Member Services team and serves as the leader in the Senior Manager's absence.
Serving as a primary liaison to the Club's membership, the Manager ensures the highest standards of hospitality, professionalism, operational excellence, and member satisfaction. This position is responsible for supporting service execution, team performance, process optimization, financial management, and cross-functional coordination to ensure a seamless, anticipatory, and world-class member experience.
The role partners closely with the Senior Manager and leaders across the Club to anticipate member needs, strengthen internal workflows, drive continuous improvement, and uphold the Club's service standards at every touchpoint.
This position is a full-time, on-site role in Augusta, GA.
Job Responsibilities:
  • Serve as a key thought partner to the Senior Manager, Member Services, supporting strategic planning and providing operational leadership for Member Services functions.
  • Support the execution of service delivery, staffing plans, workflow optimization, and overall departmental performance to ensure consistent, high-quality member service.
  • Serve as a primary liaison to the membership, building trusted relationships and delivering responsive, personalized service while upholding the highest standards of professionalism, discretion, and integrity in all interactions with members, their representatives, and guests.
  • Help drive a highly tailored member experience through proactive oversight of member profiles, preferences, and visit details, ensuring seamless and anticipatory service delivery.
  • Support the establishment, implementation, and continuous improvement of front office standard operating procedures to promote consistency, efficiency, and best-in-class service execution.
  • Lead, coach, and support the Member Services team through hiring, onboarding, training, performance feedback, and daily supervision.
  • Partner with the Senior Manager to support team development, retention, performance management, and succession planning.
  • Collaborate cross-functionally with Clubhouse, Food & Beverage, Transportation, and Housekeeping leadership to align resources, anticipate member needs, and ensure a seamless end-to-end experience.
  • Oversee the communication and execution of member-related details, ensuring accuracy, clarity, and alignment across departments and operational teams.
  • Support the financial management of Member Services operations, including budgeting, forecasting, expense monitoring, variance review, and monthly P&L reporting.
  • Assist in optimizing labor strategy through effective workforce planning, scheduling, payroll review, and oversight of overtime and staffing efficiencies.
  • Use PMS and operational data to support informed decision-making, identify trends, and recommend process improvements that enhance efficiency and service quality.
  • Lead and support continuous improvement initiatives across systems, workflows, and service delivery models, reinforcing a culture of operational excellence.
  • Evaluate and recommend technology solutions that improve functionality, streamline operations, and elevate the member experience.
  • Support the development and distribution of member communications, ensuring accuracy, consistency, and alignment with the Club's standards and voice.
  • Lead and support capital and operational projects as assigned, including scope development, vendor coordination, implementation support, and follow-through.
  • Performs all other duties that are deemed by management to be an integral part of the job.
  • Physical demands are outlined immediately below.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to walk and work with hands and arms, lift up to 25 pounds and/or drive a golf cart. The employee is frequently required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. The employee is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
Skills/Knowledge/Attributes:
  • Must be self-motivated with the ability to make sound decisions independently and exercise discretion in completion of responsibilities.
  • Outstanding communication skills, both verbal and written.
  • Comfortable working in a fast-paced environment requiring multitasking, the ability to change focus quickly, and manage time effectively.
  • Highly organized with a strong attention to detail.
  • Excellent phone presence and listening skills.
  • Strong analytical and problem-solving skills.
  • Competent in Microsoft Office software (including but not limited to: Outlook, Word, Excel)

Relative Experience/Education:
  • 3-5 years of progressive experience in front office, member services, or guest relations within a luxury hotel, private club, or high-end hospitality environment.
  • Bachelor's degree in business, Hospitality Management, or a related field preferred.
  • Previous hospitality experience preferred.

Required License(s):
  • Possess a valid driver's license and/or successfully complete the Club's internal motor vehicle training program.

Projected Work Schedule:
Must be available for a varying work schedule to include days, evenings, weekends and holidays as required.
Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States at the time of hire. We are unable to provide visa sponsorship for this position.

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