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Manager Gym Customer Service Jobs (NOW HIRING)

Planet Fitness

Gym Customer Service

Essex, VT · On-site

$14.50/hr

... Lead Manager as needed. * Assist in maintaining the neatness and cleanliness of the club ... Customer service background preferred. * Basic computer proficiency. * Punctuality and reliability ...

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How much do manager gym customer service jobs pay per year?

As of May 28, 2026, the average yearly pay for manager gym customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Gym Customer Service, and why are they important?

To thrive as a Manager Gym Customer Service, you need experience in customer service management, a solid understanding of fitness operations, and often a relevant degree or certification in hospitality or fitness management. Familiarity with gym membership software, scheduling platforms, and CRM systems is typically required. Outstanding interpersonal skills, conflict resolution abilities, and leadership are crucial soft skills for motivating staff and ensuring member satisfaction. These competencies ensure efficient gym operations, high retention rates, and a positive experience for both members and team members.

How does a Manager of Gym Customer Service typically collaborate with other departments in a fitness facility?

As a Manager of Gym Customer Service, you will work closely with multiple departments such as membership sales, personal training, and facility maintenance. Daily collaboration often involves coordinating with sales teams to address member inquiries, partnering with trainers to resolve client concerns, and liaising with maintenance staff to ensure a safe and welcoming environment. Effective communication and teamwork are essential, as the customer service manager acts as a bridge to ensure a seamless member experience throughout the gym.

What are Manager Gym Customer Service roles and responsibilities?

A Manager Gym Customer Service is responsible for overseeing the front desk and customer service operations at a gym or fitness center. Their duties include supervising staff, addressing member inquiries and complaints, ensuring a positive customer experience, and maintaining membership records. They also help implement customer service policies, coordinate with other departments, and handle administrative tasks to support the smooth running of the facility. Strong communication and problem-solving skills are essential for this role.

What is the difference between Manager Gym Customer Service vs Front Desk Associate?

AspectManager Gym Customer ServiceFront Desk Associate
CredentialsCustomer service experience, sometimes management or supervisory skillsHigh school diploma or equivalent, customer service skills
Work EnvironmentOversees customer service operations, manages staff, handles escalationsGreets members, manages check-ins, provides basic assistance
Employer & Industry UsageFitness centers, gyms, health clubsFront desk roles in gyms, fitness facilities
Search & Comparison IntentUnderstanding managerial vs entry-level customer service rolesEntry-level customer service position in gyms

The Manager Gym Customer Service role involves overseeing customer service operations, managing staff, and handling escalations, requiring experience in customer service and leadership. In contrast, a Front Desk Associate primarily greets members, manages check-ins, and provides basic assistance, often with minimal experience. Both roles are essential in gym environments but differ in responsibilities and seniority.

More about Manager Gym Customer Service jobs
What cities are hiring for Manager Gym Customer Service jobs? Cities with the most Manager Gym Customer Service job openings:
What are the most commonly searched types of Gym Customer Service jobs? The most popular types of Gym Customer Service jobs are:
What states have the most Manager Gym Customer Service jobs? States with the most job openings for Manager Gym Customer Service jobs include:
What job categories do people searching Manager Gym Customer Service jobs look for? The top searched job categories for Manager Gym Customer Service jobs are:
Manager Gym Customer Service jobs near you
Infographic showing various Manager Gym Customer Service job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Gym Customer Service Managers

Gym Customer Service Managers

Basecamp Fitness

Yorktown Heights, NY

Full-time

Posted 10 days ago

Job description

Gym Attendant Team Members

AF is looking for a responsible Gym Attendant Team Members to take care of our Health Clubs; carry out cleaning, maintenance, and office duties. The goal is to keep our gyms exceptionally clean, organized, and assist members or prospective members at the club for sales/handling.

MUST: have your own reliable car; be willing to work at multiple locations (at least 2 - Mount Kisco NY, Pleasantville NY, Elmsford NY, Yorktown Heights NY); be willing to work a variety of tasks (not a "front desk job"); at least 18+ years of age; be able to work beyond the summer months (not a "summer job").

Compensation and hours will be based on experience/background and availability. Below is a list of general duties (but not limited to):

  • Managing facility with top-notch cleaning and organizational skills.
  • Exceptional customer service at the club (i.e. handling prospective members, members' needs, security etc.).
  • Managing emails and/or daily ongoing marketing + communications.
  • Sales of Membership and Personal Training (ideal for those certified in training).
  • Clerical office work (i.e. CRM database, some filing, payment tracking/billing).
  • Positive and friendly attitude.
  • Repeat: MUST be willing to work evenings, weekends, and Holidays.
  • Repeat: MUST have your own reliable car.

Please send your complete resume, brief cover letter describing your strong points relevant for this position, your work availability, and two references. We look forward to meeting you!

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