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How much do manager gym customer service jobs pay per year?

As of Jun 17, 2026, the average yearly pay for manager gym customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Manager of Gym Customer Service typically collaborate with other departments in a fitness facility?

As a Manager of Gym Customer Service, you will work closely with multiple departments such as membership sales, personal training, and facility maintenance. Daily collaboration often involves coordinating with sales teams to address member inquiries, partnering with trainers to resolve client concerns, and liaising with maintenance staff to ensure a safe and welcoming environment. Effective communication and teamwork are essential, as the customer service manager acts as a bridge to ensure a seamless member experience throughout the gym.

What are the key skills and qualifications needed to thrive as a Manager Gym Customer Service, and why are they important?

To thrive as a Manager Gym Customer Service, you need experience in customer service management, a solid understanding of fitness operations, and often a relevant degree or certification in hospitality or fitness management. Familiarity with gym membership software, scheduling platforms, and CRM systems is typically required. Outstanding interpersonal skills, conflict resolution abilities, and leadership are crucial soft skills for motivating staff and ensuring member satisfaction. These competencies ensure efficient gym operations, high retention rates, and a positive experience for both members and team members.

How much do you get paid as a gym manager?

The average salary for a gym manager typically ranges from $40,000 to $70,000 per year, depending on location, experience, and the size of the facility. Managers often oversee staff, handle customer service, and ensure operational efficiency, which can influence compensation.

What does a manager of customer service do?

A manager of customer service oversees the customer service team, ensuring high-quality support and satisfaction. They handle staff scheduling, resolve escalated issues, develop service protocols, and monitor performance metrics to improve overall customer experience.

What is the highest paying job in fitness?

In the fitness industry, high-paying roles include fitness directors, personal training business owners, and corporate wellness managers, often requiring advanced certifications and leadership skills. These positions typically offer higher salaries due to increased responsibilities and specialized expertise.

What is the difference between Manager Gym Customer Service vs Front Desk Associate?

AspectManager Gym Customer ServiceFront Desk Associate
CredentialsCustomer service experience, sometimes management or supervisory skillsHigh school diploma or equivalent, customer service skills
Work EnvironmentOversees customer service operations, manages staff, handles escalationsGreets members, manages check-ins, provides basic assistance
Employer & Industry UsageFitness centers, gyms, health clubsFront desk roles in gyms, fitness facilities
Search & Comparison IntentUnderstanding managerial vs entry-level customer service rolesEntry-level customer service position in gyms

The Manager Gym Customer Service role involves overseeing customer service operations, managing staff, and handling escalations, requiring experience in customer service and leadership. In contrast, a Front Desk Associate primarily greets members, manages check-ins, and provides basic assistance, often with minimal experience. Both roles are essential in gym environments but differ in responsibilities and seniority.

What are Manager Gym Customer Service roles and responsibilities?

A Manager Gym Customer Service is responsible for overseeing the front desk and customer service operations at a gym or fitness center. Their duties include supervising staff, addressing member inquiries and complaints, ensuring a positive customer experience, and maintaining membership records. They also help implement customer service policies, coordinate with other departments, and handle administrative tasks to support the smooth running of the facility. Strong communication and problem-solving skills are essential for this role.

What is the highest paying job in the fitness industry?

In the fitness industry, high-paying roles for managers or executives include fitness club owners, regional directors, and corporate wellness directors, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and industry certifications, and may involve overseeing multiple facilities or large teams.
More about Manager Gym Customer Service jobs
What cities are hiring for Manager Gym Customer Service jobs? Cities with the most Manager Gym Customer Service job openings:
What are the most commonly searched types of Gym Customer Service jobs? The most popular types of Gym Customer Service jobs are:
What states have the most Manager Gym Customer Service jobs? States with the most job openings for Manager Gym Customer Service jobs include:
What job categories do people searching Manager Gym Customer Service jobs look for? The top searched job categories for Manager Gym Customer Service jobs are:
Manager Gym Customer Service jobs near you
Infographic showing various Manager Gym Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 98% Full Time, and 1% Part Time. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Gym Customer Service & Sales!

Anytime Fitness, Westchester County NY

Bedford Hills, NY

Full-time, Part-time, Other

Medical, PTO

Posted 16 days ago

Job description

*Do Not Contact the Clubs* Our growing Anytime Fitness clubs in Westchester County are adding to the Team the best-of-the-best Gym Managers and Personal Trainers/Coaches. Part Time, or Full Time Available for the right person, plus opportunities to make additional commissions. Health Club 1+ years experience in managing fitness center(s); must live locally(30 minute radius max - do not apply otherwise). Personal Training Certification + experience is not mandated, however is strongly preferred. MUST be able to work weekends, evenings and Holidays (we are a 24/7/365 access facility, always open for members). Must have your own reliable car and be able to complete training at other locations in Westchester County leading up to opening.

AF locations are always an "Equal Opportunity Employer."  Please visit our main website AnytimeFitness.com to learn about our model, feel and mission in the fitness industry.

Full Compensation and hours will be based on experience, background, certifications, and availability. Below is a list of general duties (but not limited to):

- Exceptional customer service at the club ( i.e. handling prospective members, members' needs, security etc.).

- Managing facilities with top-notch cleaning and organizational skills.

- Managing emails and/or daily ongoing marketing + communications.

- Sales of Membership and Personal Training (ideal for those certified in training).

- Clerical office work (i.e. CRM database, some filing, payment tracking/billing).

- Positive and friendly attitude.

- Must be willing to train and work at multiples locations, as well as handle Pre-Opening Sale leading up to opening (all within a 30 minute radius).

- Repeat: MUST be willing to work evenings, weekends, and Holidays.

- Repeat: MUST have your own reliable car.

Please send your complete resume, brief cover letter describing your strong points relevant for this position, your work availability, and two references. We look forward to meeting you!

Job Types: Full-time, Part-time, Contract

Expected hours: 24 – 40 per week

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off

Application Question(s):

  • Do you have your own reliable car?
  • Where do you currently reside?
  • Are you available to work Weekends and Holidays?
  • How do you feel about Cleaning and Maintenance?

Education:

  • High school or equivalent (Required)

Experience:

  • Health club & gym management: 1 year (Preferred)

Language:

  • English and Spanish (Preferred)

License/Certification:

  • Certified Personal Trainer Certification (Preferred)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Work Location: Multiple locations avaible

Job Types: Full-time, Part-time, Contract

Expected hours: 20 – 40 per week

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Every weekend
  • Monday to Friday

Work Location: In person

Apply