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Vice President Gym Customer Service Jobs (NOW HIRING)

AppJaxx

Vice President of Customer Service

Chicago, IL · On-site

$142K - $183K/yr

As we continue to grow, we're seeking a Vice President of Customer Service to lead our client experience initiatives, strengthen retention, and ensure every customer interaction reflects the high ...

Gold's Gym

Gold's Gym Customer Service

Fishkill, NY · On-site

$15.50/hr

Greets and checks-in all members as they enter the gym. * Greets and registers guests. * Answers ... Good customer service skills * Be able to function effectively in a fast-paced environment

Freshpet

VP, Logistics & Customer Service

Freemansburg, PA · On-site

$136K - $175K/yr

VICE PRESIDENT OF LOGISTICS AND CUSTOMER SERVICE GENERAL SUMMARY The Vice President of Logistics and Customer Service is responsible for the development and execution of the overall logistics ...

Schlesinger Associates

VP, Customer Success

$141K - $181K/yr

Vp, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Gold's Gym

Gold's Gym Customer Service

Fishkill, NY · On-site

$15.50/hr

Greets and checks-in all members as they enter the gym. * Greets and registers guests. * Answers ... Good customer service skills * Be able to function effectively in a fast-paced environment

Bloomingdale's Inc.

VP, Customer Engagement

Manhattan, NY · On-site

$200 - $280/hr

The VP of Customer Engagement will build on that foundation -- deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The VP partners closely with Sales, Product, Marketing, Support, and Professional Services to create a seamless customer journey, influence product strategy through customer insights, and ensure ...

Planet Fitness

Gym Customer Service

Essex, VT · On-site

$14.50/hr

Customer service background preferred. * Basic computer proficiency. * Punctuality and reliability are a must. * Demonstrate diplomacy in all interactions while using appropriate behavior and ...

Planet Fitness

Gym Customer Service

Essex Junction, VT · On-site

Members of our front desk staff will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and ...

AppJaxx

Vice President

Sanger, CA

... B service providers to help them scale through LinkedIn lead generation, appointment-setting ... CRM workflows. By combining data, technology, and strategy, we deliver predictable and sustainable ...

WellRight

Vice President, Customer Success

$141K - $181K/yr

Vice President of Customer Success WellRight is a corporate wellness leader delivering customizable ... This leader will provide practical recommendations for improving service delivery, operational ...

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Vice President Gym Customer Service information

See salary details

$79.5K

$163.2K

$262K

How much do vice president gym customer service jobs pay per year?

As of Aug 22, 2026, the average yearly pay for vice president gym customer service in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What is the difference between Vice President Gym Customer Service vs Customer Service Manager?

AspectVice President Gym Customer ServiceCustomer Service Manager
CredentialsTypically requires extensive experience in customer service and leadership, often with a bachelor's or master's degree in business or related fieldsUsually requires relevant experience in customer service, with a high school diploma or bachelor's degree preferred
Work EnvironmentExecutive-level setting overseeing multiple departments or locations within a gym or fitness chainOperational environment managing daily customer service activities at a specific gym location or team
Employer & Industry UsageUsed in large gym chains or fitness corporations with multiple locationsCommon in gyms, fitness centers, and health clubs of various sizes

The Vice President Gym Customer Service focuses on strategic leadership and overseeing customer service across multiple locations, while the Customer Service Manager handles daily operations and direct customer interactions at a specific site. Both roles require strong customer service skills, but the VP position involves higher-level decision-making and broader oversight.

What does a Vice President Gym Customer Service do?

A Vice President of Gym Customer Service oversees the development and implementation of customer service strategies to ensure member satisfaction and retention. They manage teams, set service standards, analyze feedback, and collaborate with other departments to improve the overall member experience, often using customer relationship management (CRM) tools. This role requires strong leadership, communication skills, and industry knowledge to align service goals with business objectives.

What cities are hiring for Vice President Gym Customer Service jobs?

Cities with the most Vice President Gym Customer Service job openings:

What are the most commonly searched types of Gym Customer Service jobs?

The most popular types of Gym Customer Service jobs are:

What states have the most Vice President Gym Customer Service jobs?

States with the most job openings for Vice President Gym Customer Service jobs include:

What job categories do people searching Vice President Gym Customer Service jobs look for?

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Vice President Gym Customer Service jobs near you
Infographic showing various Vice President Gym Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President of Customer Service

AppJaxx

Chicago, IL • On-site

$142K - $183K/yr

Full-time

Re-posted 12 days ago

Job description

About AppJaxx
AppJaxx is a fast-growing marketing agency that partners with marketing firms, franchisors, business brokers, and B2B service providers to help them scale through LinkedIn lead generation, appointment-setting systems, and automated CRM workflows. By combining data, technology, and strategy, we deliver predictable and sustainable growth for our clients.

As we continue to grow, we’re seeking a Vice President of Customer Service to lead our client experience initiatives, strengthen retention, and ensure every customer interaction reflects the high standards of the AppJaxx brand.

Position Overview
The Vice President of Customer Service will oversee all aspects of client success, support, and satisfaction. This role will be responsible for building scalable systems that enhance the customer experience, improve retention, and drive long-term relationships.

The ideal candidate is a relationship-driven leader with a passion for client success—someone who can blend empathy with strategy to create processes that consistently deliver exceptional service and measurable results.

Key Responsibilities

  • Lead and manage the customer service and client success teams to ensure world-class service delivery.
  • Develop and implement customer experience strategies that enhance satisfaction, retention, and loyalty.
  • Establish and monitor KPIs around response time, resolution rates, client satisfaction, and renewal metrics.
  • Collaborate with Sales, Marketing, and Operations to align communication and service standards across the company.
  • Build and optimize customer feedback systems to identify opportunities for improvement.
  • Develop training programs and performance frameworks to enhance team skills and accountability.
  • Handle escalated client issues and ensure swift, effective resolutions.
  • Partner with leadership to design scalable service models that support company growth.
  • Foster a culture of customer-centricity, ownership, and continuous improvement within the organization.