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Member Services Manager information

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$28.3K

$65.5K

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How much do member services manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for member services manager in Washington is $65,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $77,600.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the most commonly searched types of Member Services jobs in Washington?

The most popular types of Member Services jobs in Washington are:

What are popular job titles related to Member Services Manager jobs in Washington?

For Member Services Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Member Services Manager jobs in Washington look for?

The top searched job categories for Member Services Manager jobs in Washington are:

What cities in Washington are hiring for Member Services Manager jobs?

Cities in Washington with the most Member Services Manager job openings:

Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $65,462 per year, or $31.5 per hour.

Member Services Manager

Washington, DC • On-site

The Metropolitan Club
See more jobs at The Metropolitan Clubexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

A leading premier private club in Washington DC is offering a great opportunity for you to continue your career growth.  The ideal candidate must multi-task effectively and accurately, work with high attention to detail, and offer creative above and beyond hospitality.


The Member Services Manager leads the daily operation of the Club's Front Desk team while serving as a hospitality ambassador for members and guests. This position ensures exceptional service, maintains operational excellence, develops front desk staff, and oversees scheduling, payroll, and training. 

Essential Functions

  • Perform the daily operation tasks of the front desk and supervise team members
  • Coach, train, and develop front desk staff to deliver exceptional hospitality and service
  • Create and maintain staff schedules while ensuring adequate coverage for vacations, callouts, and business demands
  • Serve as a resource for resolving member, guest, and staff concerns in a professional and timely manner
  • Monitor front desk operations to ensure service standards, appearance, accuracy, and efficiency are consistently maintained
  • Review and verify the quality, professionalism, and accuracy of staff email correspondence, letters of introduction, and member communications
  • Complete front desk payroll accurately and submit payroll on established deadlines
  • Assist with ongoing training, development, and performance feedback of front desk team
  • Maintain reciprocal club correspondence and visitation records
  • Verify hotel reservations, dining reservations, Club events, and special requests are accurate and prompt
  • Oversee front desk team to ensure that they are compliant with daily cash procedures
  • Monitor inventory of retail merchandise and front desk supplies
  • Maintain accurate records for lost and found items
  • Coordinate with Housekeeping and other departments to ensure the front entrance, lobby, Governors Room, Correspondence Lounge, and front desk areas remain clean, organized, and member-ready
  • Accountable for front desk training manuals, performance feedback, and SOPs
  • Ensure Club policies, by-laws, dress code, and electronic device policies are consistently enforced with professionalism and discretion
  • Follow all Club safety, emergency, and security procedures
  • Perform any additional duties assigned by leadership to support Club operations

Experience & Qualifications

  • 2+ years progressive experience as a front desk agent in a luxury hotel or equivalent
  • High school diploma/GED required; four-year college degree in Hospitality preferred
  • Previous experience serving distinguished clientele
  • Exceptional interpersonal, communication, member service, and conflict resolution skills
  • Strong organizational skills with the ability to multitask and delegate
  • Success in a team environment – demonstrated ability to work well with others
  • Able to use a computer and be proficient in Microsoft Word & Microsoft Excel
  • Able to write, speak, comprehend, and converse proficiently in English, the official language of the Club

 Professional Standards

  • Exhibit integrity, discretion, critical decision making, and sound judgment
  • Foster a positive, collaborative, and harassment-free work environment
  • Behave in a respectful, civil, and ethical manner
  • Maintain a clean, professional appearance consistent with grooming and attire standards
  • Uphold the traditions, standards, and culture of a The Metropolitan Club

Physical Requirements

  • Able to complete physically demanding tasks with efficiency
  • Able to stand for up to 8 hours, walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist
  • Able to lift 40-50 pounds frequently

Work Schedule & Availability

  • Full-Time Status | Open availability required including overnight, nights, and weekends
  • Flexible schedule availability required to accommodate fluctuations in business volume
  • Weekend availability required to accommodate Club events throughout the year

 Benefits (Eligible following 90-day introductory period)

  • Vacation (accrued) and sick pay
  • Medical, dental, and vision plans
  • Life insurance and accidental death insurance
  • Long-term disability
  • Flexible spending account
  • Retirement plans (401 k with matching)
  • Employee assistance program
  • Educational assistance

 Additional benefits include:

  • Professional development
  • Christmas gift
  • Star employee of the quarter award
  • Employee of the year award


The Metropolitan Club of the City of Washington

The Metropolitan Club was organized in 1863 for literary and social purposes and for the

mutual improvement of its members. The continuing aim of the Club is to provide a

place where members can pursue these objectives and to which they want to come

frequently for relaxation and enjoyment.