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Member Services Manager Jobs in Wisconsin (NOW HIRING)

Power Wellness

Member Services Associate

Pewaukee, WI · On-site

We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center. The Member Services Associate is ...

Power Wellness

Member Services Associate

Pewaukee, WI · On-site

We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center. The Member Services Associate is ...

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Member Services Manager information

See Wisconsin salary details

$25.2K

$58.3K

$90.8K

How much do member services manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for member services manager in Wisconsin is $58,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $69,100.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the most commonly searched types of Member Services jobs in Wisconsin?

The most popular types of Member Services jobs in Wisconsin are:

What job categories do people searching Member Services Manager jobs in Wisconsin look for?

The top searched job categories for Member Services Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Member Services Manager jobs?

Cities in Wisconsin with the most Member Services Manager job openings:

Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $58,339 per year, or $28 per hour.

Member Services

Greater Green Bay YMCA, Inc.

Green Bay, WI • On-site

Other

Posted 13 days ago

Job description

JOB SUMMARY
As a Member Service Associate, you are part of the team responsible for delivering an exceptional Y experience to all members, participants and guests by assisting them with all membership transactions, making and taking calls, registrations, reservations, welcoming members and guests into the facility, acknowledging individuals leaving the facility and general facility security include opening the facility.
Monday to Friday 4:30AM - 12:30PM
ESSENTIAL FUNCTIONS
  • Build a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the SMART Service pledge and maintaining a welcoming and professional environment.
  • Engage and develop a rapport with members and families by as you direct them through and to programs and activities in the Y.
  • Build collaborative relationships using Listen First skills and prioritizing member needs above other tasks. Be proactive in providing what they need, not just what they request.
  • Facilitate all business functions related to membership and program registrations with exceptional customer service and accuracy.
  • Accurately enter data information and report daily transactions in Daxko.
  • Be a good steward of the Y by following and enforcing policies/procedures, reporting financial irregularities, and exercising attention to detail. Follow all procedures related to collecting and reporting money and other forms of payment.
  • Greet every individual entering the facility promptly and ensure individual check in system compliance as well as acknowledging individuals leaving the facility.
  • Assist with tracking, retaining, and contacting current and new members, responding to members' questions and concerns, and most importantly building collaborative relationships with members in person and over the phone.
  • Conduct cause-driven tours in a collaborative, informative manner to engage members.
  • Keep members and staff abreast of events, promotions, and other information to engage members.
  • Initiate recruitment and courtesy membership and program calls to support promotions and financial growth.
  • In the event of an injury or emergency, you will serve as safety responder, (responding, reporting, and preventing). Adhere to and enforce safety policies and procedures for the Center and Association.
  • Assist members in resolving complaints and inform supervisor of any unusual situations or unresolved issues.
  • Support fundraising initiatives.
  • Act according to facility protocol to ensure safety of all staff and children which includes:
    • Adhere to policies related to boundaries with staff and children.
    • Attend required abuse risk management training.
    • Report suspicious and inappropriate behaviors and policy violations.
    • Follow mandated abuse reporting requirements.
    • Ensure children are properly signed in and out, ensure only authorized adults are allowed in the facility, etc.
SKILLS AND TRAINING
  • A high school diploma (or equivalent) is required.
  • Six months' experience in customer service, sales or office operations preferred.
  • Strong administrative, organizational, math, and computer skills with attention to detail required.
  • Excellent telephone, face to face, and written communication skills tailored to the appropriate audience.
  • CPR and First Aid certifications are required within 60 days and Annual safety training.
  • Participation in Listen First Training will occur within the first nine months.
COMPETENCIES
  • Building Relationships: Connect people to the Y's cause by developing inclusive relationships and collaboration. Create sustainable relationships within the Y.
  • Communication and Influence: Listen and express self effectively and in a way that engages, inspires and builds commitment to the Y's cause.
  • Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion.
  • Critical Thinking and Decision Making: You are empowered to make informed decisions within the scope of delivering exceptional SMART Service. Make these decisions based on logic, data, and sound judgement.
  • Emotional Maturity: How we understand and conduct ourselves impacts our relationships. Demonstrate ability to understand and emotions effectively in all situations.
  • Advancing Our Mission and Cause: As a cause driven leader you will support the Y, its members, participants, and staff by living the Y's values of CARING, HONESTY, RESPECT, and RESPONSIBILITY in all interactions and aspects of job performance and demonstrate the desire to serve others and fulfill community needs.
  • Philanthropy: As a charitable organization, the Y depends heavily on financial support from the community. You will be called upon to support fundraising initiatives.
  • Safety: Adhere to and enforce safety policies and procedures for the Association. You must be able to respond in a leadership role to a crisis situation as outlined in the Crisis Communication binder.
  • Physical Requirements: For the most part, the work is done in an office environment. Moving about freeing to assist coworkers in other work stations is important. As an opener or closer, you may also need to walk around the building turning on or off equipment or lights and lightly clean up. As a safety responder, the ability to crouch, stoop, kneel, move quickly, and/or lift at least 30 pounds will be necessary.

This job description represents the major functions of the job but is not intended to be all inclusive. The incumbent is also responsible for performing other duties as necessary for Association success.
Pay Range: $15 per hour

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