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Member Services Director Jobs (NOW HIRING)

West Park

Social Services Director

Philadelphia, PA · On-site

West Park is looking for a Social Services Director to join our incredible team! We're not just a ... Participate as a member of the team to address Social Service sections of MDS and care plans.

YMCA of Greater Dayton

Member Services

Springboro, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Celina, OH

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Eaton, OH

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

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$92.1K

$175K

How much do member services director jobs pay per year?

As of Aug 9, 2026, the average yearly pay for member services director in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What does a member services director do?

A Member Services Director is responsible for overseeing the delivery of services and support to members within an organization, such as a club, association, or nonprofit. They manage member engagement, address concerns, and develop strategies to improve member satisfaction and retention. Their duties often include supervising staff, coordinating events or programs, and ensuring effective communication between the organization and its members. The role requires strong leadership, customer service skills, and the ability to analyze and respond to member needs.

What is the difference between Member Services Director vs Member Relations Manager?

AspectMember Services DirectorMember Relations Manager
ResponsibilitiesOversees member support, service programs, and departmental operationsBuilds relationships, manages member engagement, and addresses member concerns
CredentialsTypically requires a bachelor's degree; experience in customer service or membership managementSimilar credentials; strong communication and interpersonal skills
Work EnvironmentLeadership role within membership or customer service departmentsFrontline role focusing on member interaction and relationship building
Industry UsageCommon in associations, clubs, and non-profitsOften used in similar settings, emphasizing member engagement

The Member Services Director focuses on managing the overall member support operations, while the Member Relations Manager emphasizes building and maintaining strong relationships with members. Both roles require similar credentials and are vital in member-focused organizations, but they differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a member services director, and why are they important?

To thrive as a Member Services Director, you need strong leadership, customer service expertise, and a background in business administration or a related field. Familiarity with member management software, CRM systems, and relevant certifications such as Certified Association Executive (CAE) is often required. Exceptional interpersonal, problem-solving, and communication skills set top performers apart in this role. These abilities are crucial for ensuring member satisfaction, retention, and the effective management of member-focused programs within an organization.

What are some common challenges faced by a member services director, and how can they be overcome?

A Member Services Director often encounters challenges such as managing high member expectations, addressing diverse needs, and ensuring consistent service quality across their team. Balancing these demands requires strong communication skills and the ability to implement efficient processes for handling feedback and resolving issues. Collaborating closely with other departments, such as marketing and operations, is also essential to improve the overall member experience and foster retention. Regular training and performance reviews help maintain high service standards and support team development.
What cities are hiring for Member Services Director jobs? Cities with the most Member Services Director job openings:
What are the most commonly searched types of Member Services jobs? The most popular types of Member Services jobs are:
What states have the most Member Services Director jobs? States with the most job openings for Member Services Director jobs include:
Member Services Director jobs near you
Infographic showing various Member Services Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Member Services Representative - FULL TIME

Boys and Girls Club of Laguna Beach

Laguna Beach, CA • On-site

$18.50 - $19.50/hr

Full-time

Posted 16 days ago

Job description

PRIMARY FUNCTION
Provide a wide range of administrative member services support for Canyon Branch to facilitate the efficient operation of the organization. Under the supervision of the Area Member Services Director, the Member Services Representative will assist the organization and administration of Member Services. The Member Services Representative is an administrative support that is responsible for performing general administrative and clerical support duties, including managing the front of house for the Canyon Branch.
Adhere to safety policies and procedures, sanitation procedures, CPR/First Aid recertification, amended first aid response procedures, protection from infection protocols, etc.
KEY ROLES (Essential Job Responsibilities)
Administrative Responsibilities
  • Provide excellent customer service to our member, parents, board member amp; community.
  • Scan general and program attendance
  • Enter charges and payments into MyClubHub database
  • Pull reports / find and fix data
  • Print out billing statements
  • Track and log membership payments and paperwork
  • Create and maintain electronic filing system for Club documents.
  • Assume other duties as assigned
  • Maintain electronic and hard copy filing system
  • Handle phone and in-person requests for information
  • Resolve administrative problems and inquires
  • Maintain procedures manual to ensure consistent performance of routines
  • Maintain clean and orderly front desk area
  • Ensure there is an adequate amount of copies of membership forms, permission slips and any other required forms in stock on a daily basis.
  • Maintain communication with parents regarding upcoming events and programs.
  • Maintain communication with schools regarding Club programs, school calendars and dismissal times.
Professional Development and Personal Initiative
  • Seek out appropriate training and work to achieve greater responsibility.
  • Take initiative to achieve individual professional goals, seek out ways to better serve our members and help our organization more fully accomplish its mission.
  • Contribute to a positive work environment and strive to maintain personal competency.
  • Attend weekly staff meetings, staff development workshops, and participate in regular trainings.
Interpersonal Skills and Responsibilities
  • Must be able to accurately understand all forms of communication.
  • Maintain daily communication with parents and Club guests.
  • Check email and act upon directives and information contained therein.
  • Provide others with necessary, correct, and timely information and feedback.
  • Understand and accept guidance and supervision.
  • Work as a team and cooperate with entire staff for the welfare of the Club.
  • Seek out new and varied techniques to communicate with staff and members, recognizing that different people require different approaches.
  • Demonstrate knowledge of principles and processes for providing customer service.
Decision-Making
  • Ability to problem-solve through situations requiring conflict resolution
  • Able to accomplish tasks with little direct supervision
Leadership
  • Serve as a role model for co-workers and youth, demonstrating responsible, ethical, and professional behavior.
  • Enhance and encourage the growth of co-workers.
ESSENTIAL KNOWLEDGE, CHARACTERISTICS AND SKILLS
  • Genuine interest in and knowledge of youth development and safety
  • Preferred personal traits- leadership, responsibility, patience, dependability, maturity, positive attitude, flexibility, punctuality, organized
  • Ability to work with frequent interruptions and changes in work priorities
  • Ability to multitask and prioritize tasks
  • Ability to maintain confidentiality
  • Computer skills and knowledge of relevant software
  • Strong communication skills, both oral and written
  • Knowledge of principles and practices of basic office management
  • Excellent customer service and interpersonal skills
  • Genuine interest in and knowledge of youth development and safety
Additional Responsibilities
  • Ensure a healthy and safe environment for Club members, volunteers, and co-workers.
  • Complete daily Club Scrub assignment and ensure the Club is clean, organized and free of litter and clutter.
  • Transport members in Club vehicle (must be at least 25 years of age and have a clean driving record).
  • Assume other duties as deemed necessary by management.
  • Must follow all Club policies and guidelines.
REQUIRED CERTIFICATIONS
  • High School Diploma (Bachelor’s degree preferred)
  • Mandatory CPR and First Aid Certifications
  • Valid state driver’s license and insurance
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
  • Ability to sit at a desk or computer for extended periods of time
  • Ability to lift at least 20 pounds
  • Ability to go up and down stairs throughout the day
DISCLAIMER
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

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