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Member Services Director Jobs (NOW HIRING)

YMCA of Greater Dayton

Member Services

Fairborn, OH

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

Aegis Living

Health Services Director

Shoreline, WA

$120K - $130K/yr

The Health Services Director (HSD) is an integral member of the management team of their community, contributing health care leadership and expertise to promote an environment of optimal living for ...

YMCA of Greater Dayton

Member Services

Dayton, OH

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Dayton, OH

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

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$35K

$92.1K

$175K

How much do member services director jobs pay per year?

As of Jun 23, 2026, the average yearly pay for member services director in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What does a Member Services Director do?

A Member Services Director is responsible for overseeing the delivery of services and support to members within an organization, such as a club, association, or nonprofit. They manage member engagement, address concerns, and develop strategies to improve member satisfaction and retention. Their duties often include supervising staff, coordinating events or programs, and ensuring effective communication between the organization and its members. The role requires strong leadership, customer service skills, and the ability to analyze and respond to member needs.

What does a director of membership do?

A director of membership oversees the recruitment, retention, and engagement of members within an organization. They develop strategies to grow membership, manage member services, and ensure member satisfaction, often using data analysis and communication tools. This role typically requires strong leadership, communication skills, and knowledge of the organization's goals.

What is the highest paying job in a non-profit?

In non-profit organizations, executive roles such as Chief Executive Officer (CEO) or Executive Director tend to be the highest paid positions, often earning six-figure salaries depending on the organization's size and budget. Other high-paying roles include Chief Financial Officer (CFO) and development directors with extensive experience and advanced degrees, especially in large or well-funded non-profits.

What is the difference between Member Services Director vs Member Relations Manager?

AspectMember Services DirectorMember Relations Manager
ResponsibilitiesOversees member support, service programs, and departmental operationsBuilds relationships, manages member engagement, and addresses member concerns
CredentialsTypically requires a bachelor's degree; experience in customer service or membership managementSimilar credentials; strong communication and interpersonal skills
Work EnvironmentLeadership role within membership or customer service departmentsFrontline role focusing on member interaction and relationship building
Industry UsageCommon in associations, clubs, and non-profitsOften used in similar settings, emphasizing member engagement

The Member Services Director focuses on managing the overall member support operations, while the Member Relations Manager emphasizes building and maintaining strong relationships with members. Both roles require similar credentials and are vital in member-focused organizations, but they differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Member Services Director, and why are they important?

To thrive as a Member Services Director, you need strong leadership, customer service expertise, and a background in business administration or a related field. Familiarity with member management software, CRM systems, and relevant certifications such as Certified Association Executive (CAE) is often required. Exceptional interpersonal, problem-solving, and communication skills set top performers apart in this role. These abilities are crucial for ensuring member satisfaction, retention, and the effective management of member-focused programs within an organization.

What jobs in the US pay 300,000 a year?

Member Services Directors typically do not earn $300,000 annually; such high salaries are more common in executive roles like CEOs, CFOs, or specialized medical and legal professionals. High-paying jobs often require extensive experience, advanced degrees, or leadership responsibilities. Compensation varies widely based on industry, location, and company size.

What does a director of member services do?

A director of member services oversees the development and delivery of programs and support to enhance member satisfaction and engagement. They manage staff, coordinate communication, and implement policies to ensure members' needs are met effectively, often using customer relationship management (CRM) tools. Strong leadership, communication skills, and industry knowledge are essential for this role.

What are some common challenges faced by a Member Services Director, and how can they be overcome?

A Member Services Director often encounters challenges such as managing high member expectations, addressing diverse needs, and ensuring consistent service quality across their team. Balancing these demands requires strong communication skills and the ability to implement efficient processes for handling feedback and resolving issues. Collaborating closely with other departments, such as marketing and operations, is also essential to improve the overall member experience and foster retention. Regular training and performance reviews help maintain high service standards and support team development.
What cities are hiring for Member Services Director jobs? Cities with the most Member Services Director job openings:
What are the most commonly searched types of Member Services jobs? The most popular types of Member Services jobs are:
What states have the most Member Services Director jobs? States with the most job openings for Member Services Director jobs include:
Member Services Director jobs near you
Infographic showing various Member Services Director job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Social Services Director

West Park

Philadelphia, PA

Full-time

Posted 4 days ago

Job description

West Park is looking for a Social Services Director to join our incredible team!

We're not just a workplace; we're a community driven by excellence. We take immense pride in what sets us apart - our exceptional leadership, a warm and friendly work environment, and a reputation that we've worked hard to earn. If you're ready for a rewarding career experience, your journey begins here!

Shift Hours:

Primarily Monday - Friday 9Am - 5PM with flexibility for events to run into early evening and some weekens

MUST HAVE social work experience in a nursing home or LTC facility.

Social Services Director Benefits:

  • Competitive wages based on experience
  • Daily pay option (coming soon)
  • Generous paid time off (PTO) package
  • Medical, Dental and Vision insurance
  • Supplemental disability and life insurance options available
  • Flexible Spending Account
  • 401k available
  • Career advancement opportunities / tuition reimbursement
  • Friendly work environment

Social Services Director Responsibilities

  • Participate as a member of the team to address Social Service sections of MDS and care plans.
  • Maintain social service records
  • Complete assessments of new and current residents.
  • Assist with discharge planning.
  • Acts as a liaison between facility and the community
  • Maintain accurate records and report on clients’ status

Ready to take the next step in your career journey? We're excited to get to know you! Apply today and discover why Crest Haven Nursing & Rehab is the perfect place for your professional aspirations.

Join us at Bradford Hills Nursing & Rehab, a member of St. Ignatius, and start a career that's not just about work, but about making a meaningful difference in the lives of others. Your future starts here. Come be a part of our extraordinary team!