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Member Services Director Jobs (NOW HIRING)

YMCA of Greater Dayton

Member Services

Celina, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

West Carrollton, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

West Carrollton, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Eaton, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Dayton, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Dayton, OH

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Springfield, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

West Carrollton, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Xenia, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Englewood, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Celina, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Dayton, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

YMCA of Greater Dayton

Member Services

Eaton, OH · On-site

$11 - $13.20/hr

Communicates to direct supervisor any concerns or incidents that may need follow-up. * Communicates any suggestions to improve member services. Qualifications: * Must be 18 years of age. High school ...

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Member Services Director information

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$35K

$92.1K

$175K

How much do member services director jobs pay per year?

As of Aug 9, 2026, the average yearly pay for member services director in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What does a member services director do?

A Member Services Director is responsible for overseeing the delivery of services and support to members within an organization, such as a club, association, or nonprofit. They manage member engagement, address concerns, and develop strategies to improve member satisfaction and retention. Their duties often include supervising staff, coordinating events or programs, and ensuring effective communication between the organization and its members. The role requires strong leadership, customer service skills, and the ability to analyze and respond to member needs.

What is the difference between Member Services Director vs Member Relations Manager?

AspectMember Services DirectorMember Relations Manager
ResponsibilitiesOversees member support, service programs, and departmental operationsBuilds relationships, manages member engagement, and addresses member concerns
CredentialsTypically requires a bachelor's degree; experience in customer service or membership managementSimilar credentials; strong communication and interpersonal skills
Work EnvironmentLeadership role within membership or customer service departmentsFrontline role focusing on member interaction and relationship building
Industry UsageCommon in associations, clubs, and non-profitsOften used in similar settings, emphasizing member engagement

The Member Services Director focuses on managing the overall member support operations, while the Member Relations Manager emphasizes building and maintaining strong relationships with members. Both roles require similar credentials and are vital in member-focused organizations, but they differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a member services director, and why are they important?

To thrive as a Member Services Director, you need strong leadership, customer service expertise, and a background in business administration or a related field. Familiarity with member management software, CRM systems, and relevant certifications such as Certified Association Executive (CAE) is often required. Exceptional interpersonal, problem-solving, and communication skills set top performers apart in this role. These abilities are crucial for ensuring member satisfaction, retention, and the effective management of member-focused programs within an organization.

What are some common challenges faced by a member services director, and how can they be overcome?

A Member Services Director often encounters challenges such as managing high member expectations, addressing diverse needs, and ensuring consistent service quality across their team. Balancing these demands requires strong communication skills and the ability to implement efficient processes for handling feedback and resolving issues. Collaborating closely with other departments, such as marketing and operations, is also essential to improve the overall member experience and foster retention. Regular training and performance reviews help maintain high service standards and support team development.
What cities are hiring for Member Services Director jobs? Cities with the most Member Services Director job openings:
What are the most commonly searched types of Member Services jobs? The most popular types of Member Services jobs are:
What states have the most Member Services Director jobs? States with the most job openings for Member Services Director jobs include:
Member Services Director jobs near you
Infographic showing various Member Services Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Member Services

YMCA of Greater Dayton

Celina, OH • On-site

$11 - $13.20/hr

Full-time, Part-time

Re-posted 20 days ago

YMCA Of Greater Dayton rating

4.5

Company rating: 4.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

736th of 771 rated non-profit organizations

Job description

Description
Member Services
Grand Lake Health/Premier Health North YMCA
Celina, OH
Part Time or Full-Time Non-Exempt
$11.00-$13.20/Hourly
Aprox 10 hours per week. Evenings and some weekends required.
Position Summary:
Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.
At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Essential Functions:
  • Provides excellent member service.
  • Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
  • Follows Member Service Desk processes and systems.
  • Conducts tours of the facility for prospective members and guests.
  • Displays excellent telephone skills.
  • Handles monetary transactions and appropriate reconciliation of these transactions.
  • Builds relationships with members.
  • Proactively solves problems.
  • Performs routine copying and filing.
  • Keeps up-to-date with member information as outlined in the member handbook.
  • Follows appropriate safety guidelines.
  • Communicates to direct supervisor any concerns or incidents that may need follow-up.
  • Communicates any suggestions to improve member services.

Qualifications:
  • Must be 18 years of age. High school diploma or GED required.
  • A 2-year degree or applicable experience is preferred.
  • One year or more of related customer service experience required.

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