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Director Of Membership Services Jobs (NOW HIRING)

AEG

Director of Membership Services

Greenville, SC · On-site

The Director of Membership Services is responsible for leading all season ticket member service, events, retention strategy, and fan experience initiatives for the Greenville Swamp Rabbits Ticket ...

Attain Talent

Why This Role Matters The Director of Membership Growth plays a critical leadership role in advancing the organization's mission by driving the revenue and relationships that power the organization.

PragerU

Director of Membership Growth

Los Angeles, CA · On-site +1

$100K - $125K/yr

The Director, Membership Programs will collaborate closely with leadership and cross-functional ... Oversee customer service support efforts for membership-related inquiries Successful Candidates ...

Troon

Director of Membership & Marketing

Toccoa, GA

The Director of Membership & Marketing leads the prospecting, sales, and onboarding/connection activities, contributing to the overall success of the club and community by: * Meeting or exceeding ...

UPPERKUTS BOXING CLUB

Membership services

Ashland, MA · On-site

As the first point of contact for our valued members, you will play a crucial role in enhancing member experience by providing exceptional customer service and managing all aspects of membership ...

UW Credit Union

Membership Services Specialist

Madison, WI

$16.25 - $20.25/hr

Be knowledgeable of Membership Services products and services to accurately support the processing ... Provide direct phone and email support to Member Sales and Service and other internal partners in a ...

Yoga Nanda

Membership Services Manager

Glendale, CA

Position Summary The Membership Services (MS) Department of Self-Realization Fellowship (SRF) is responsible for serving the business needs of SRF members worldwide. It is often the first, if not the ...

YMCA of Greater Dayton

Membership Director

Minster, OH · On-site

Membership Director Grand Lake Health/Premier Health North and South YMCA Celina and Minster, OH ... Maintains working knowledge of other branch departments and provides responsive service to requests ...

AEG Presents

Director of Ticket Sales

Topeka, KS · On-site

... team as the Director of Ticket Sales. This pivotal role is responsible for the strategic ... Membership Services: * Coach, lead, and mentor the membership team towards hitting departmental ...

Yogananda

Membership Services Manager

Glendale, CA · On-site

$69K - $80K/yr

Position Summary The Membership Services (MS) Department of Self-Realization Fellowship (SRF) is responsible for serving the business needs of SRF members worldwide. It is often the first, if not the ...

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Director Of Membership Services information

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$29K

$56.7K

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How much do director of membership services jobs pay per year?

As of May 28, 2026, the average yearly pay for director of membership services in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Membership Services, and why are they important?

To thrive as a Director of Membership Services, you need expertise in membership management, strategic planning, and customer relationship management, usually supported by a bachelor’s degree in business, marketing, or a related field. Familiarity with membership database systems like Salesforce, CRM platforms, and analytics tools is typically required, along with relevant certifications such as CAE (Certified Association Executive) being advantageous. Strong leadership, interpersonal skills, and a member-focused mindset help drive engagement and foster team collaboration. These skills and qualities are essential for growing membership, enhancing retention, and delivering exceptional member experiences.

What are some common challenges faced by a Director of Membership Services, and how can they be effectively managed?

A Director of Membership Services often encounters challenges such as maintaining high member retention rates, addressing diverse member needs, and streamlining communication across departments. Effectively managing these challenges typically involves implementing robust member engagement strategies, leveraging data analytics to understand member behavior, and fostering cross-functional collaboration within the organization. Building strong relationships with members and regularly soliciting feedback can also help address concerns proactively and support continuous improvement.

What does a Director of Membership Services do?

A Director of Membership Services is responsible for overseeing the recruitment, retention, and engagement of members within an organization, such as a club, association, or nonprofit. They develop and implement strategies to attract new members, ensure existing members are satisfied, and manage membership programs and benefits. This role often includes supervising membership staff, analyzing membership data, and improving the overall member experience to support the organization's growth and objectives.

What is the difference between Director Of Membership Services vs Membership Coordinator?

AspectDirector Of Membership ServicesMembership Coordinator
ResponsibilitiesOversees membership strategies, manages teams, develops retention programsAssists with membership enrollment, processes applications, supports member inquiries
Required CredentialsBachelor's degree, experience in membership management, leadership skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentOffice setting, leadership meetings, strategic planningOffice or event settings, member interaction, administrative tasks

The main difference is that the Director Of Membership Services holds a leadership role with strategic responsibilities, while the Membership Coordinator focuses on operational support and member assistance. The director manages teams and develops programs, whereas the coordinator handles day-to-day member interactions.

More about Director Of Membership Services jobs
What cities are hiring for Director Of Membership Services jobs? Cities with the most Director Of Membership Services job openings:
What states have the most Director Of Membership Services jobs? States with the most job openings for Director Of Membership Services jobs include:
What job categories do people searching Director Of Membership Services jobs look for? The top searched job categories for Director Of Membership Services jobs are:
Director Of Membership Services jobs near you
Infographic showing various Director Of Membership Services job openings in the United States as of May 2026, with employment types broken down into 22% Full Time, 11% Part Time, 11% Temporary, and 56% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $56,684 per year, or $27.3 per hour.

Director of Membership Services

AEG

Greenville, SC • On-site

Full-time

Posted 20 days ago

Job description

Organization: Greenville Swamp Rabbits
Location: Greenville, SC
Department: Ticket Sales & Service
Reports To: Vice President of Sales
Company Information:
Based outside of Charlotte, N.C., Spire Sports + Entertainment is bolstered by principled employees with decades of collective experience in brand consulting, celebrity representation and career management, business development, sponsorship placement and program management, event activation, hospitality, media relations, social media support and strategic consulting.
Spire Sports & Entertainment is a diversified sports and entertainment organization that pushes the boundaries of traditional marketing to foster business growth in the rapidly changing modern era. Having acquired the Greenville Swamp Rabbits of the ECHL in March of 2020, the organization has seen tremendous growth in all areas of business development, highlighted by overall league-recognition as the ECHL's 'Rising Star Award' winner and finalist in back-to-back seasons.
As an organization we continue to strive daily to work and live by our core principles of what it means to be a RABBIT:
R - Relentless
A - Accountable
B - Believe
B - Bold
I - Intentional
T - Team-first
Position Summary:
The Director of Membership Services is responsible for leading all season ticket member service, events, retention strategy, and fan experience initiatives for the Greenville Swamp Rabbits Ticket Sales Department. This role will focus on maximizing customer satisfaction, driving renewal revenue, and cultivating long-term relationships with our most loyal fans, corporate partners, and group leaders.
Key Responsibilities:
  • Develop and execute a comprehensive season ticket member retention strategy, with a focus on increasing renewal rates and overall customer lifetime value
  • Lead, mentor, and manage other entry level representatives on best practices for retention and renewal programs.
  • Oversee all season ticket member communications including renewal campaigns, service touchpoints, and benefit fulfillment
  • Design and enhance membership benefits, experiences, and events to increase engagement and loyalty
  • Analyze customer data, feedback, and trends to identify opportunities for improvement in service and retention efforts
  • Manage and optimize systems to ensure accurate tracking of customer interactions and renewal pipelines
  • Develop proactive outreach strategies including calls, emails, events, and in-game experiences
  • Lead execution of key member events such as exclusive meet-and-greets, appreciation nights, and VIP experiences
  • Handle escalated customer service issues with professionalism and a solutions-oriented mindset

Qualifications:
  • Bachelor's degree in Sports Management, Business, Marketing, or related field
  • 3-5+ years of experience in ticket sales, service, or customer retention (sports or entertainment industry preferred)
  • Proven track record of driving high renewal rates and customer satisfaction
  • Strong leadership and team management experience
  • Excellent communication, interpersonal, and relationship-building skills
  • Experience with ticketing platforms (Archtics preferred)
  • Highly organized with strong attention to detail and ability to manage multiple projects
  • Passion for live events, sports, and delivering exceptional fan experiences

Key Competencies:
  • Customer-first mindset
  • Strategic thinking and execution
  • Data-driven decision making
  • Leadership and team development
  • Problem-solving and adaptability

Why Join Us?
Be part of a Community-First organization, where taking Ownership of your Role is the Standard. We strive to be a Polished, Professional and Clean brand, that continually elevates the bar on creativity.
This is an opportunity to shape the future of fan engagement and build lasting relationships with one of the most rapidly growing, passionate fan bases of AA Professional Hockey, in an elite, prospering market.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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