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Director Of Membership Services Jobs (NOW HIRING)

Apartment Therapy Media

Director of Membership

New York, NY · Hybrid

$150K - $175K/yr

We're looking for a Director of Membership to lead and grow our membership business across Apartment Therapy and The Kitchn. This is a hands-on leadership role for someone who has run a membership or ...

Apartment Therapy Media

Director of Membership

New York, NY · On-site

$150K - $175K/yr

We're looking for a Director of Membership to lead and grow our membership business across Apartment Therapy and The Kitchn. This is a hands-on leadership role for someone who has run a membership or ...

company400

Membership Services Coordinator

Manhattan, NY · On-site

$30 - $32/hr

Description The prestigious New York Athletic Club, one of the world's premier clubs, established in 1868 and located on Central Park South in Manhattan is seeking a Membership Services Coordinator.

Renewables Forward

Director, Membership

Washington, DC · On-site

$110 - $160/hr

Director, Membership Location: Washington, DC. Salary range: $110,000 - $160,000 annually. Position ... results of genetic testing, caregiver status, and past, present or prospective service in the ...

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Director Of Membership Services information

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$29K

$56.7K

$114.5K

How much do director of membership services jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director of membership services in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a director of membership services do?

A Director of Membership Services is responsible for overseeing the recruitment, retention, and engagement of members within an organization, such as a club, association, or nonprofit. They develop and implement strategies to attract new members, ensure existing members are satisfied, and manage membership programs and benefits. This role often includes supervising membership staff, analyzing membership data, and improving the overall member experience to support the organization's growth and objectives.

What are the key skills and qualifications needed to thrive as a director of membership services?

To thrive as a Director of Membership Services, you need expertise in membership management, strategic planning, and customer relationship management, usually supported by a bachelor’s degree in business, marketing, or a related field. Familiarity with membership database systems like Salesforce, CRM platforms, and analytics tools is typically required, along with relevant certifications such as CAE (Certified Association Executive) being advantageous. Strong leadership, interpersonal skills, and a member-focused mindset help drive engagement and foster team collaboration. These skills and qualities are essential for growing membership, enhancing retention, and delivering exceptional member experiences.

What are some common challenges faced by a director of membership services, and how can they be effectively managed?

A Director of Membership Services often encounters challenges such as maintaining high member retention rates, addressing diverse member needs, and streamlining communication across departments. Effectively managing these challenges typically involves implementing robust member engagement strategies, leveraging data analytics to understand member behavior, and fostering cross-functional collaboration within the organization. Building strong relationships with members and regularly soliciting feedback can also help address concerns proactively and support continuous improvement.

What is the difference between Director Of Membership Services vs Membership Coordinator?

AspectDirector Of Membership ServicesMembership Coordinator
ResponsibilitiesOversees membership strategies, manages teams, develops retention programsAssists with membership enrollment, processes applications, supports member inquiries
Required CredentialsBachelor's degree, experience in membership management, leadership skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentOffice setting, leadership meetings, strategic planningOffice or event settings, member interaction, administrative tasks

The main difference is that the Director Of Membership Services holds a leadership role with strategic responsibilities, while the Membership Coordinator focuses on operational support and member assistance. The director manages teams and develops programs, whereas the coordinator handles day-to-day member interactions.

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Director Of Membership Services jobs near you
Infographic showing various Director Of Membership Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $56,684 per year, or $27.3 per hour.

Director of Membership

Children's Museum of Manhattan

Manhattan, NY • On-site

$550K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

POSITION: Director of Membership
CLASSIFICATION: Full-Time, Exempt
REPORTS TO: Director of Development
LOCATION: 212 West 83rd Street, New York, NY 10024
SCHEDULE: Hybrid
About the Children's Museum
The Children's Museum of Manhattan (CMOM) is a dynamic, mission-driven cultural institution dedicated to nurturing creativity, curiosity, and lifelong learning in children and families. Through interactive exhibitions, educational programs, and community partnerships, CMOM serves diverse audiences across New York City and beyond, creating meaningful experiences that inspire and empower young minds.
CMOM is entering a transformational moment. Over the years ahead, CMOM will grow awareness and deepen community connection at its current home while building momentum toward the opening of a landmark new museum on 96th Street. This role offers a rare opportunity to join a small, high-impact team shaping both the present and future of one of New York's most beloved cultural institutions.
About the Position
The Children's Museum of Manhattan (CMOM) seeks a strategic and operationally grounded leader to serve as its inaugural Director of Membership. This newly created role comes at a pivotal moment for a program that currently serves approximately 1,700 member families and generates $550,000 annually, with the goal to more than double as CMOM opens its new museum in 2028.
The Director of Membership will lead membership planning and execution through the transition, opening, and first years of the new museum. They will help shape the future program by bringing strategy, data, and institutional goals to life through effective campaigns, operations, and member experiences.
The Director will supervise CMOM's Membership Manager, determine the additional staffing needed during periods of increased demand, and collaborate closely with Development, Marketing & Communications, Guest Services, and external partners as appropriate.
This is a role for a strategic operator who can translate ambitious thinking into disciplined execution and who finds as much satisfaction in improving a workflow or analyzing performance as in imagining what the membership experience can become.
Key Responsibilities
Membership Strategy and Program Leadership
  • Lead the development and execution of strategy for CMOM's family membership program, including acquisition, retention, engagement, and revenue growth through the transition to the new museum and beyond.
  • Redesign membership levels, pricing, benefits, and positioning in partnership with Museum leadership and relevant internal and external partners.
  • Ensure that CMOM's free and discounted membership offerings are thoughtfully incorporated into the future program, with clear goals for access, participation, and long-term sustainability.
  • Develop multiyear revenue, membership, acquisition, retention, and expense projections through FY30 and beyond.
  • Use research, member feedback, data, testing, and peer benchmarking to guide recommendations and improve performance.
  • Partner with Individual Giving to create pathways for members to deepen their philanthropic engagement with CMOM.

New Museum Planning and Transition
  • Lead a multiyear membership transition and opening-readiness plan that prepares CMOM's members, communications, systems, staffing, and operations for the move from the current museum through the new museum's first year.
  • Develop and implement policies for renewals, extensions, benefit continuity, opportunities to secure current rates, and the transition of existing members into the new membership program.
  • Create a comprehensive member communications, engagement, and customer-service plan, including website content, FAQs, automated messages, phone scripts, staff talking points, and service protocols.
  • Anticipate increased inquiry, purchasing, processing, and benefit-fulfillment demand and establish the staffing, systems, workflows, automation, and training required to manage it.
  • Coordinate across departments to ensure that members can purchase memberships, access their benefits, and receive a seamless and welcoming experience throughout the transition and opening.
  • Monitor opening-year performance and member feedback and adjust communications, staffing, retention efforts, and operations as needed.

Marketing and Member Experience
  • Partner with Marketing & Communications, Guest Services, Capital Project & Campaign Teams as well as external partners as appropriate to lead pre-opening, opening-year, acquisition, renewal, upgrade, and reactivation campaigns.
  • Develop and oversee a year-round member communications and engagement plan across email, website, social media, on-site channels, and other member touchpoints.
  • Define audiences, offers, value propositions, channel strategies, and performance goals, and use results to improve future campaigns.
  • Strengthen the member journey from purchase and onboarding through benefit use, renewal, upgrade, and philanthropic engagement.
  • Partner with Guest Services to improve visitor-to-member conversion, front-desk sales, and member service.
  • Collaborate with Special Events and program colleagues on experiences that build engagement and loyalty.

Operations, Systems, and Team Leadership
  • Oversee membership processing, renewals, upgrades, cancellations, gift memberships, benefit fulfillment, and customer-service escalation.
  • Define data and technology requirements and partner with Development Operations to maintain clean, actionable data and effective integrations among CRM, ticketing, digital membership card, email, and related systems.
  • Work across Guest Services, Technology, Marketing & Communications, Development Operations, and other departments to ensure that institutional systems, policies, staffing, and front-line practices support a consistent and effective member experience.
  • Establish reporting for membership, revenue, acquisition, retention, conversion, average value, and campaign performance.
  • Improve and document membership workflows, communications, service standards, and training.
  • Manage consultants, agencies, and vendors and translate their recommendations into coordinated internal execution.
  • Supervise and develop the Membership Manager and oversee temporary or part-time staffing as needed.

Qualifications
Required
  • Seven or more years of progressive experience in membership, audience engagement, development, marketing, subscription, loyalty, or a comparable recurring-revenue program.
  • Demonstrated success managing, growing, or materially improving a membership or audience-based program.
  • Strong analytical fluency and experience using data to segment audiences, build forecasts, evaluate acquisition and retention, and guide decisions.
  • Understanding of lifecycle marketing, including acquisition, onboarding, renewal, reactivation, testing, and performance measurement.
  • Excellent strategic judgment, operational leadership, project management, and written and verbal communication skills.
  • Experience working with CRM, membership, ticketing, email-marketing, or related systems.
  • Proven success supervising staff and leading work across departments.
  • Initiative, adaptability, and comfort creating structure amid change.

Preferred
  • Experience at a museum, cultural institution, family-focused nonprofit, or other visitor-serving organization.
  • Experience designing programs, communications, or customer experiences for families and an understanding of how household decision-making differs from that of individual adult audiences.
  • Experience guiding a program or team through a major organizational transition, relocation, expansion, renovation, or opening.
  • Experience successfully engaging external consultants, agencies, research partners, or campaign vendors.
  • Exposure to annual giving and an understanding of membership as a pathway to deeper philanthropic engagement.
  • Familiarity with Raiser's Edge NXT and integrated membership, admissions, ticketing, and marketing systems.

Salary: $100,000-$125,000
This job description is not designed to contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
We offer a comprehensive benefits package including medical (free employee coverage; premium options for dependents), dental, vision, 403(b), life insurance, EAP, paid holidays, and generous PTO. CMOM employees also receive free admission to select NYC cultural institutions.
The Children's Museum of Manhattan is an Equal Opportunity Employer.We encourage people from all backgrounds, ages, abilities, and experiences to apply. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let us know.

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