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Director Of Membership Services Jobs (NOW HIRING)

FHLB Des Moines

Director of Membership

Seattle, WA · On-site

$133 - $162/hr

The Director of Membership uses data-driven approaches to identify audience segmentation, goals, metrics, customer service, and engagement strategies that deliver donor revenue to KUOW. This role ...

New

Maxtivity

Director of Membership

Portland, OR · On-site

$120 - $135/hr

... Services, Operations, Marketing, and Finance, the Director positions membership as a central ... Ensure the delivery of a high-quality member experience and continuously evaluate opportunities to ...

Apartment Therapy Media

Director of Membership

New York, NY · Hybrid

$150K - $175K/yr

We're looking for a Director of Membership to lead and grow our membership business across Apartment Therapy and The Kitchn. This is a hands-on leadership role for someone who has run a membership or ...

YMCA

Director Of Membership

Kearney, NE · On-site

Drive membership growth, deepen engagement, and elevate service excellence at the Kearney Family ... The Director of Membership Growth will also work closely with the CEO and Associate Executive ...

Apartment Therapy Media

Director of Membership

New York, NY · On-site

$150K - $175K/yr

We're looking for a Director of Membership to lead and grow our membership business across Apartment Therapy and The Kitchn. This is a hands-on leadership role for someone who has run a membership or ...

company400

Membership Services Coordinator

Manhattan, NY · On-site

$30 - $32/hr

Description The prestigious New York Athletic Club, one of the world's premier clubs, established in 1868 and located on Central Park South in Manhattan is seeking a Membership Services Coordinator.

Renewables Forward

Director, Membership

Washington, DC · On-site

$110 - $160/hr

Director, Membership Location: Washington, DC. Salary range: $110,000 - $160,000 annually. Position ... results of genetic testing, caregiver status, and past, present or prospective service in the ...

NRECA

Director, Membership

Arlington, VA

$157K - $193K/yr

As Director of Membership, you will lead the strategy, operations, and continuous improvement of ... Strong knowledge of membership lifecycle management, engagement strategies, and service delivery.

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Director Of Membership Services information

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$29K

$56.7K

$114.5K

How much do director of membership services jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director of membership services in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a director of membership services do?

A Director of Membership Services is responsible for overseeing the recruitment, retention, and engagement of members within an organization, such as a club, association, or nonprofit. They develop and implement strategies to attract new members, ensure existing members are satisfied, and manage membership programs and benefits. This role often includes supervising membership staff, analyzing membership data, and improving the overall member experience to support the organization's growth and objectives.

What are the key skills and qualifications needed to thrive as a director of membership services?

To thrive as a Director of Membership Services, you need expertise in membership management, strategic planning, and customer relationship management, usually supported by a bachelor’s degree in business, marketing, or a related field. Familiarity with membership database systems like Salesforce, CRM platforms, and analytics tools is typically required, along with relevant certifications such as CAE (Certified Association Executive) being advantageous. Strong leadership, interpersonal skills, and a member-focused mindset help drive engagement and foster team collaboration. These skills and qualities are essential for growing membership, enhancing retention, and delivering exceptional member experiences.

What are some common challenges faced by a director of membership services, and how can they be effectively managed?

A Director of Membership Services often encounters challenges such as maintaining high member retention rates, addressing diverse member needs, and streamlining communication across departments. Effectively managing these challenges typically involves implementing robust member engagement strategies, leveraging data analytics to understand member behavior, and fostering cross-functional collaboration within the organization. Building strong relationships with members and regularly soliciting feedback can also help address concerns proactively and support continuous improvement.

What is the difference between Director Of Membership Services vs Membership Coordinator?

AspectDirector Of Membership ServicesMembership Coordinator
ResponsibilitiesOversees membership strategies, manages teams, develops retention programsAssists with membership enrollment, processes applications, supports member inquiries
Required CredentialsBachelor's degree, experience in membership management, leadership skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentOffice setting, leadership meetings, strategic planningOffice or event settings, member interaction, administrative tasks

The main difference is that the Director Of Membership Services holds a leadership role with strategic responsibilities, while the Membership Coordinator focuses on operational support and member assistance. The director manages teams and develops programs, whereas the coordinator handles day-to-day member interactions.

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Director Of Membership Services jobs near you
Infographic showing various Director Of Membership Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $56,684 per year, or $27.3 per hour.

Director of Membership

University of Washington

Seattle, WA • On-site

Full-time

Posted 9 days ago

University Of Washington School Of Medicine rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

81st of 620 rated colleges and universities

Job description

Job Description
KUOW has an outstanding opportunity for a Director of Membership to join their team.
About this Opportunity
Reporting to the Senior Director of Development, the Director of Membership is responsible for leading regular and ongoing membership efforts to provide high touch, scalable, and personalized communication to: 1) KUOW audiences at large through automated email journeys, campaign messages, case management, and membership benefits, and 2) specialized segments such as new donors, mid-level donors ($1,000-$9,999 in annual giving), Sound Legacy Circle members, CARS donors (KUOW's vehicle donation program), Employee Giving and Matching participants.
The Director of Membership uses data-driven approaches to identify audience segmentation, goals, metrics, customer service, and engagement strategies that deliver donor revenue to KUOW. This role supplements and expands the current Membership Team by providing an audience-focused strategy that delivers incremental revenue, retention, and stewardship gains on a scale that provides real impact to KUOW's mission. This role is suitable/eligible for hybrid/Occasional Telework.
Key Responsibilities
  • Leadership & Team Management - 35%
    • Lead and execute an integrated annual campaign strategy to raise $14M in revenue from 47,000+ donors.
    • Oversee and improve customer service experience and KPIs.
    • Manage and report on donor pipeline progression through structured development strategies.
    • Guide membership team in developing seasonal and ongoing campaigns.
  • Audience Segmentation Management - 30%
    • Working across KUOW, identify and deliver on performance metrics for KUOW audience segments and opportunities.
    • Evaluate and manage email donor journeys to build engagement and impact.
    • Assess KPIs that move donors into mid-level and major giving portfolios and prospects for planned giving.
  • Impact Stewardship at Scale - 20%
    • Emphasize impact over transactions in donor stewardship campaigns. Strengthen donor relationships with KUOW's mission and services.
    • Identify stewardship opportunities and scale and ways to increase donor data collection and personalization.
  • Data Efficiency and working with external Vendor Relationships - 10%
    • Monitor and recommend opportunities for enhanced engagement by engaging with donor and prospect data.
    • Identify donor relationships that provide strategic donor engagement, such as call centers and printing and mailing services.
  • Other duties as assigned - 5%
  • This position manages 3 employees and a work study student.

Required Qualifications
To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Minimum Qualifications
Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.
  • A bachelor's degree and at least 5 years of experience in campaign strategy, fundraising, or a related field. Equivalent combination of education and experience may substitute.
  • Proven history of managing multi-channel fundraising or revenue-generating campaigns, with experience in project management, content development for diverse platforms, data-driven strategic thinking, and vendor relationship management.
  • Proven history of directly leading and successfully managing a team of two or more direct reports.
  • Strong interpersonal and communication skills (written, phone, and in-person).
  • Proven ability to work professionally, collegially and effectively with donors or other constituents, colleagues and the general public.
  • Ability to work independently, take initiative, and manage multiple projects and deadlines.

Preferred Qualifications
  • Familiarity with public radio programming.
  • Working knowledge of fundraising databases, preferably Salesforce, and email marketing platforms, preferably Marketing Cloud.

Working Conditions
  • Duties may occasionally require evening and weekend work when necessary to meet critical deadlines.
  • Ability to travel when necessary to attend station events.
  • Cubicle/Open workspace environment which may result in additional or higher levels of noise and visual distractions.
  • Position is suitable/eligible for Hybrid/Occasional Telework.
  • Ability to lift /move 20 pounds regularly and up to 40 pounds occasionally for event setup and tear down. During Events (from setup to tear down) or on Event days:
    • Ability to stand 4 or more hours continuously.
    • Ability to walk 4 or more hours continuously.
    • Ability Standing: duration of 4+ hours for events
    • Ability to work greater than a 10 hour day

About the Team
KUOW Puget Sound Public Radio is Seattle's NPR news station. We are an independent, nonprofit news organization producing award-winning journalism, podcasts and events in service to the 3.9 million people in our coverage area. As a self-sustaining service of the University of Washington, our mission is to create and serve a more informed public with a vision to broaden conversations and deepen understanding.
Compensation, Benefits and Position Details
Pay Range Minimum:
$132,708.00 annual
Pay Range Maximum:
$161,532.00 annual
Other Compensation:
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable
About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

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