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Director Of Membership Services Jobs (NOW HIRING)

Apartment Therapy Media

Director of Membership

New York, NY · Hybrid

$150K - $175K/yr

We're looking for a Director of Membership to lead and grow our membership business across Apartment Therapy and The Kitchn. This is a hands-on leadership role for someone who has run a membership or ...

The Players Club

Director of Membership Sales

Omaha, NE · On-site

$100 - $125/hr

Director of Membership Sales The Director of Membership Sales is responsible for developing and ... Use ideas, feedback, and suggestions to continuously improve the services provided to members.

Popstroke

Director of Membership Operations

Plano, TX · On-site

Chief Growth Officer (Matt Corey) Role Summary The Director of Membership Operations is responsible for bringing the PopStroke Membership program to life across every venue. This leader ensures ...

Troon Golf

Director of Membership Sales

Saint Michaels, MD · On-site

$55K - $65K/yr

... Director of Membership Sales! We are seeking a driven individual who is eager to learn, contribute ... Additional Compensation - Eligibility for Bonuses, Commissions, Service Charge, Employee Meals ...

naamcmissions

Director of Memberships

District Heights, MD · On-site

$90 - $120/hr

Reporting to the CEO, the Director of Membership will identify, develop, and implement strategies to support the ongoing recruitment and retention of members, and lead efforts to maximize membership ...

Tallahassee Museum

Membership Assistant

Tallahassee, FL · On-site

... of membership, development, and marketing activities. Oversees and coordinates membership services ... Assists with preparing direct-mail solicitations for membership campaigns, annual fund drives, year ...

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Director Of Membership Services information

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$29K

$56.7K

$114.5K

How much do director of membership services jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director of membership services in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a director of membership services do?

A Director of Membership Services is responsible for overseeing the recruitment, retention, and engagement of members within an organization, such as a club, association, or nonprofit. They develop and implement strategies to attract new members, ensure existing members are satisfied, and manage membership programs and benefits. This role often includes supervising membership staff, analyzing membership data, and improving the overall member experience to support the organization's growth and objectives.

What are the key skills and qualifications needed to thrive as a director of membership services?

To thrive as a Director of Membership Services, you need expertise in membership management, strategic planning, and customer relationship management, usually supported by a bachelor’s degree in business, marketing, or a related field. Familiarity with membership database systems like Salesforce, CRM platforms, and analytics tools is typically required, along with relevant certifications such as CAE (Certified Association Executive) being advantageous. Strong leadership, interpersonal skills, and a member-focused mindset help drive engagement and foster team collaboration. These skills and qualities are essential for growing membership, enhancing retention, and delivering exceptional member experiences.

What are some common challenges faced by a director of membership services, and how can they be effectively managed?

A Director of Membership Services often encounters challenges such as maintaining high member retention rates, addressing diverse member needs, and streamlining communication across departments. Effectively managing these challenges typically involves implementing robust member engagement strategies, leveraging data analytics to understand member behavior, and fostering cross-functional collaboration within the organization. Building strong relationships with members and regularly soliciting feedback can also help address concerns proactively and support continuous improvement.

What is the difference between Director Of Membership Services vs Membership Coordinator?

AspectDirector Of Membership ServicesMembership Coordinator
ResponsibilitiesOversees membership strategies, manages teams, develops retention programsAssists with membership enrollment, processes applications, supports member inquiries
Required CredentialsBachelor's degree, experience in membership management, leadership skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentOffice setting, leadership meetings, strategic planningOffice or event settings, member interaction, administrative tasks

The main difference is that the Director Of Membership Services holds a leadership role with strategic responsibilities, while the Membership Coordinator focuses on operational support and member assistance. The director manages teams and develops programs, whereas the coordinator handles day-to-day member interactions.

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Director Of Membership Services jobs near you
Infographic showing various Director Of Membership Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $56,684 per year, or $27.3 per hour.

Director of Membership

Apartment Therapy Media

New York, NY • Hybrid

$150K - $175K/yr

Full-time

Re-posted 24 days ago

Job description

We're looking for a Director of Membership to lead and grow our membership business across Apartment Therapy and The Kitchn. This is a hands-on leadership role for someone who has run a membership or subscription program and is excited to take ownership of an emerging, high-potential part of our business. You'll begin by leading our existing Kitchn membership program - owning its performance, deepening member engagement, and sharpening the offering through the first half of the year. From there, you'll help shape and launch a membership program for Apartment Therapy, defining what membership means for a home and design audience. Membership is a growing, incremental part of our revenue strategy, and we believe it can become a meaningful share of the business over time. You'll own that opportunity - the strategy, the P&L, and the day-to-day execution - reporting directly to our Founder & CEO, with a close working partnership with our editorial leadership.

Responsibilities

  • Own the membership P&L across both brands, with clear goals, forecasting, and performance tracking
  • Lead the existing Kitchn membership program - driving acquisition, engagement, conversion, and retention
  • Define and launch a new membership offering for Apartment Therapy, in close partnership with editorial and product
  • Build a data-driven roadmap of tests and initiatives across the full member lifecycle: onboarding, conversion, renewal, win-back, and reactivation
  • Analyze member behavior and churn drivers, and translate insight into prioritized action
  • Partner cross-functionally with editorial, product, marketing, and analytics to deliver a seamless member experience
  • Clearly articulate the value of membership to both prospective and existing members
  • Build and lead a small team, starting with one direct report and growing as the program scales

Requirements

  • 6-8+ years of experience in membership, subscription, or audience-revenue roles, including time running a membership or subscription program
  • A background in media, publishing, or content
  • A strategic operator's mindset - comfortable owning a P&L and setting direction, while staying close to execution
  • Strong analytical skills and a genuine test-and-learn instinct; fluency with subscription metrics and lifecycle data
  • Proven ability to lead cross-functional work and align partners without relying on direct authority
  • Genuine affinity for our subject matter - homes, design, food, and the way people live
  • Experience launching a membership or subscription program from the ground up is a plus
  • Ability to work from our NYC headquarters on a hybrid schedule, at least 2x per week

Budgeted Salary: $150,000 - 175,000 annually

The above represents the expected salary range for this role. Ultimately, compensation is determined by level of experience and other job-related factors. 

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