Director Of Membership Services Jobs (NOW HIRING)

Job Description

Reporting to the Senior Director of Development, the Director of Membership is responsible for leading regular and ongoing membership efforts to provide high touch, scalable, and personalized communication to: 1) KUOW audiences at large through automated email journeys, campaign messages, case management, and membership benefits, and 2) specialized segments such as new donors, mid-level donors ($1,000-$9,999 in annual giving), Sound Legacy Circle members, CARS donors (KUOW's vehicle donation program), Employee Giving and Matching participants.

The Director of Membership uses data-driven approaches to identify audience segmentation, goals, metrics, customer service, and engagement strategies that deliver donor revenue to KUOW. This role supplements and expands the current Membership Team by providing an audience-focused strategy that delivers incremental revenue, retention, and stewardship gains on a scale that provides real impact to KUOW's mission. This role is suitable/eligible for hybrid/Occasional Telework.

• Leadership & Team Management - 35%
  • Lead and execute an integrated annual campaign strategy to raise $14M in revenue from 47,000+ donors.
  • Oversee and improve customer service experience and KPIs.
  • Manage and report on donor pipeline progression through structured development strategies.
  • Guide membership team in developing seasonal and ongoing campaigns.
• Audience Segmentation Management - 30%
  • Working across KUOW, identify and deliver on performance metrics for KUOW audience segments and opportunities.
  • Evaluate and manage email donor journeys to build engagement and impact.
  • Assess KPIs that move donors into mid-level and major giving portfolios and prospects for planned giving.
• Impact Stewardship at Scale - 20%
  • Emphasize impact over transactions in donor stewardship campaigns. Strengthen donor relationships with KUOW's mission and services.
  • Identify stewardship opportunities and scale and ways to increase donor data collection and personalization.
• Data Efficiency and working with external Vendor Relationships - 10%
  • Monitor and recommend opportunities for enhanced engagement by engaging with donor and prospect data.
  • Identify donor relationships that provide strategic donor engagement, such as call centers and printing and mailing services.
• Other duties as assigned - 5%
• This position manages 3 employees and a work study student.

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

• A bachelor's degree and at least 5 years of experience in campaign strategy, fundraising, or a related field. Equivalent combination of education and experience may substitute.
• Proven history of managing multi-channel fundraising or revenue-generating campaigns, with experience in project management, content development for diverse platforms, data-driven strategic thinking, and vendor relationship management.
• Proven history of directly leading and successfully managing a team of two or more direct reports.
• Strong interpersonal and communication skills (written, phone, and in-person).
• Proven ability to work professionally, collegially and effectively with donors or other constituents, colleagues and the general public.
• Ability to work independently, take initiative, and manage multiple projects and deadlines.

• Familiarity with public radio programming.
• Working knowledge of fundraising databases, preferably Salesforce, and email marketing platforms, preferably Marketing Cloud.

• Duties may occasionally require evening and weekend work when necessary to meet critical deadlines.
• Ability to travel when necessary to attend station events.
• Cubicle/Open workspace environment which may result in additional or higher levels of noise and visual distractions.
• Position is suitable/eligible for Hybrid/Occasional Telework.
• Ability to lift /move 20 pounds regularly and up to 40 pounds occasionally for event setup and tear down. During Events (from setup to tear down) or on Event days:
  • Ability to stand 4 or more hours continuously.
  • Ability to walk 4 or more hours continuously.
  • Ability Standing: duration of 4+ hours for events
  • Ability to work greater than a 10 hour day

KUOW Puget Sound Public Radio is Seattle's NPR news station. We are an independent, nonprofit news organization producing award-winning journalism, podcasts and events in service to the 3.9 million people in our coverage area. As a self-sustaining service of the University of Washington, our mission is to create and serve a more informed public with a vision to broaden conversations and deepen understanding.

Compensation, Benefits and Position Details

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About the UW

Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.