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Director Of Membership Services Jobs (NOW HIRING)

Apartment Therapy Media

Director of Membership

New York, NY · Hybrid

$150K - $175K/yr

We're looking for a Director of Membership to lead and grow our membership business across Apartment Therapy and The Kitchn. This is a hands-on leadership role for someone who has run a membership or ...

Popstroke

Director of Membership Operations

Plano, TX · On-site

Chief Growth Officer (Matt Corey) Role Summary The Director of Membership Operations is responsible for bringing the PopStroke Membership program to life across every venue. This leader ensures ...

Troon Golf

Director of Membership Sales

Saint Michaels, MD · On-site

$55K - $65K/yr

... Director of Membership Sales! We are seeking a driven individual who is eager to learn, contribute ... Additional Compensation - Eligibility for Bonuses, Commissions, Service Charge, Employee Meals ...

Renewables Forward

Director, Membership

Washington, DC · On-site

$110 - $160/hr

Director, Membership Location: Washington, DC. Salary range: $110,000 - $160,000 annually. Position ... results of genetic testing, caregiver status, and past, present or prospective service in the ...

Tallahassee Museum

Membership Assistant

Tallahassee, FL · On-site

... of membership, development, and marketing activities. Oversees and coordinates membership services ... Assists with preparing direct-mail solicitations for membership campaigns, annual fund drives, year ...

Tallahassee Museum

Membership Assistant

Tallahassee, FL · On-site

... of membership, development, and marketing activities. Oversees and coordinates membership services ... Assists with preparing direct-mail solicitations for membership campaigns, annual fund drives, year ...

NRECA

Director, Membership

Arlington, VA · On-site

$157K - $193K/yr

As Director of Membership, you will lead the strategy, operations, and continuous improvement of ... Strong knowledge of membership lifecycle management, engagement strategies, and service delivery.

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Director Of Membership Services information

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$29K

$56.7K

$114.5K

How much do director of membership services jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director of membership services in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a director of membership services do?

A Director of Membership Services is responsible for overseeing the recruitment, retention, and engagement of members within an organization, such as a club, association, or nonprofit. They develop and implement strategies to attract new members, ensure existing members are satisfied, and manage membership programs and benefits. This role often includes supervising membership staff, analyzing membership data, and improving the overall member experience to support the organization's growth and objectives.

What are the key skills and qualifications needed to thrive as a director of membership services?

To thrive as a Director of Membership Services, you need expertise in membership management, strategic planning, and customer relationship management, usually supported by a bachelor’s degree in business, marketing, or a related field. Familiarity with membership database systems like Salesforce, CRM platforms, and analytics tools is typically required, along with relevant certifications such as CAE (Certified Association Executive) being advantageous. Strong leadership, interpersonal skills, and a member-focused mindset help drive engagement and foster team collaboration. These skills and qualities are essential for growing membership, enhancing retention, and delivering exceptional member experiences.

What are some common challenges faced by a director of membership services, and how can they be effectively managed?

A Director of Membership Services often encounters challenges such as maintaining high member retention rates, addressing diverse member needs, and streamlining communication across departments. Effectively managing these challenges typically involves implementing robust member engagement strategies, leveraging data analytics to understand member behavior, and fostering cross-functional collaboration within the organization. Building strong relationships with members and regularly soliciting feedback can also help address concerns proactively and support continuous improvement.

What is the difference between Director Of Membership Services vs Membership Coordinator?

AspectDirector Of Membership ServicesMembership Coordinator
ResponsibilitiesOversees membership strategies, manages teams, develops retention programsAssists with membership enrollment, processes applications, supports member inquiries
Required CredentialsBachelor's degree, experience in membership management, leadership skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentOffice setting, leadership meetings, strategic planningOffice or event settings, member interaction, administrative tasks

The main difference is that the Director Of Membership Services holds a leadership role with strategic responsibilities, while the Membership Coordinator focuses on operational support and member assistance. The director manages teams and develops programs, whereas the coordinator handles day-to-day member interactions.

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Director Of Membership Services jobs near you
Infographic showing various Director Of Membership Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $56,684 per year, or $27.3 per hour.

Director of Membership

National Association of State Procurement Official

Lexington, KY • On-site

$83K - $97K/yr

Full-time

Re-posted 18 days ago

Job description

Description:

Director of Membership


Procurement Professionals Alliance (PPA)
Department: Membership
Reports To: Deputy Chief Administrative Officer
Salary Range: $83,150–$97,700

About the Role

As the primary point of contact for members, you will also serve as a visible ambassador for PPA, representing the organization with energy, professionalism, and a welcoming, member-first approach. You'll regularly connect with members both virtually and in person through conferences, organizational events, and outreach activities throughout the year. You will be the face of membership, building strong relationships and ensuring every interaction reflects the value of belonging to PPA.

What You'll Do

  • Lead the implementation and launch of a new Association Management System (AMS), ensuring successful adoption across staff and members.
  • Develop and execute strategies to grow, engage, and retain PPA members.
  • Serve as the primary, front-facing contact for membership questions, support, and onboarding, acting as a welcoming and enthusiastic ambassador for the organization.
  • Oversee membership records, applications, renewals, and data integrity within the AMS.
  • Lead member engagement initiatives, including webinars, outreach, and committee participation.
  • Represent PPA at events, conferences, and member interactions with a positive, approachable, and professional presence.
  • Track membership trends and key performance metrics to inform organizational strategy.
  • Partner with Marketing, Finance, and executive leadership on member communications, dues, and strategic initiatives.
  • Support board elections, governance activities, and membership-related projects.
  • Manage and mentor membership staff while fostering a culture of exceptional service.
Requirements:

What We're Looking For


Required

  • Bachelor's degree in Business, Public Administration, Marketing, Communications, or a related field (or equivalent experience).
  • 5+ years of membership, association, or customer engagement experience.
  • 2+ years of leadership experience managing projects, programs, or teams.
  • 2+ years of demonstrated experience working with or implementing an Association Management System (AMS).
  • Strong interpersonal skills with the ability to serve as a confident, outgoing, and engaging representative of the organization.
  • Excellent communication, relationship-building, and customer service skills.
  • Strong organizational skills with the ability to manage multiple priorities.

Preferred

  • Experience with nonprofit or public-facing professional associations.
  • ASAE or similar association management certification.
  • Experience leading or supporting a major system implementation or organizational change initiative.

Why Join PPA?

At PPA, you'll help strengthen the public procurement profession by creating meaningful experiences for thousands of members across North America. You'll play a key role in a major organizational transformation through the launch of a new AMS, while serving as a visible ambassador for our membership community.


You'll work alongside a collaborative team that values innovation, service, and continuous improvement while having the opportunity to shape the future of our growing membership program.

Travel: This role includes regular travel to conferences, member events, and organizational meetings, typically averaging about one trip per month, though travel may vary throughout the year.