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Membership Experience Manager Jobs (NOW HIRING)

Warehouse Automation

$70 - $90/hr

Membership Experience Manager Full-time Regular South West Region 30+ days ago Requisition ID: 1074 Position Summary As a Member Experience (MX) Manager at MHI, you will play a pivotal role in ...

New

pmymca

Membership Experience Coordinator

Kilmarnock, VA · On-site

$17.25 - $23.25/hr

Ability to perform math skills required to accurately manage money and accounting procedures ... Works with Membership Experience Director and team to identify, document, and follow up systems ...

Anytime Fitness

Membership Experience Advisor

Encinitas, CA · On-site

$15.50 - $20.25/hr

Maintain accurate records in our club management software Membership Sales & Growth * Conduct tours ... Sales experience is a plus, but not required * Reliability and a strong sense of ownership over the ...

pmymca

Membership Experience Staff

Warsaw, VA · On-site

... Membership Experience Staff will be responsible for the delivery of an outstanding member ... manage money and accounting procedures for YMCA software operations. 5. Possess business ...

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Membership Experience Manager information

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$25K

$57.8K

$90K

How much do membership experience manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for membership experience manager in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a membership experience manager?

Membership Experience Managers are professionals responsible for ensuring that members of an organization, club, or service have a positive and engaging experience. They manage member communications, address concerns, and design programs or events to increase member satisfaction and retention. Their role often involves gathering feedback, analyzing member needs, and collaborating with various departments to enhance the overall value provided to members. By focusing on member engagement and satisfaction, they help organizations build loyalty and long-term relationships.

What are some common challenges faced by membership experience managers, and how can they be addressed?

Membership Experience Managers often face the challenge of balancing personalized member engagement with scalable processes, especially as organizations grow. They must ensure that each member feels valued, which requires strong communication and data management skills. Proactively gathering member feedback and collaborating closely with marketing, customer service, and product teams helps address concerns quickly and improve the overall experience. Leveraging technology, such as CRM systems, can also streamline outreach and track member satisfaction effectively.

What are the key skills and qualifications needed to thrive as a membership experience manager, and why are they important?

To thrive as a Membership Experience Manager, you need a background in customer service or hospitality, strong organizational skills, and experience with membership management, often supported by a relevant degree. Familiarity with CRM software, membership databases, and digital communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a member-first mindset help individuals excel in building relationships and resolving concerns. These skills and qualities are crucial for fostering member satisfaction, retention, and long-term organizational growth.

What is the difference between Membership Experience Manager vs Membership Coordinator?

AspectMembership Experience ManagerMembership Coordinator
Primary FocusOversees overall member experience, engagement strategies, and retention initiativesHandles member inquiries, onboarding, and administrative tasks
ResponsibilitiesDevelops programs to enhance member satisfaction, manages team, analyzes feedbackAssists with member registration, processes renewals, provides customer service
Required SkillsCustomer service, leadership, strategic planningCommunication, organization, customer support
Work EnvironmentOffice-based, often in non-profit or membership organizationsOffice or event-based, in similar industries

The Membership Experience Manager focuses on creating a positive, engaging environment for members and developing retention strategies, while the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles are essential in membership organizations but differ in scope and strategic involvement.

How do you become a membership experience manager?

To become a membership experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, membership programs, or hospitality. Strong communication, leadership skills, and proficiency with customer relationship management (CRM) tools are also important. Gaining relevant experience and developing skills in member engagement and program management can help qualify for this role.
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Membership Experience Manager jobs near you
Infographic showing various Membership Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,798 per year, or $27.8 per hour.

Membership Experience Manager

Warehouse Automation

On-site

$70 - $90/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Membership Experience Manager

Full-time Regular South West Region

30+ days ago Requisition ID: 1074

Position Summary

As a Member Experience (MX) Manager at MHI, you will play a pivotal role in driving member engagement by ensuring our members receive the best possible support and service. Joining a successful and collaborative Membership team, you will serve as an advocate for our members — working to understand their needs and guide them toward the full range of MHI association services and benefits. You will be a go-to resource for all MHI offerings and upcoming events. If you are passionate about making a difference by enhancing the member experience, deepening engagement, and delivering meaningful member value, we want to hear from you.

Location:Remote – West & Southwest Region

Candidates based in Arizona or Texas are encouraged to apply.

Primary Duties & Responsibilities
  • Member Advocacy:Act as the primary point of contact for members in the West and Southwest region, fostering strong relationships and providing a personalized, dedicated level of service — both in person and virtually.
  • Resource Expertise:Stay well-informed about all services, resources, and benefits offered to MHI members. Effectively communicate and demonstrate the value of these offerings to drive awareness and utilization.
  • Needs Assessment:Collaborate with members to understand their specific needs and challenges. Identify opportunities to help them leverage MHI resources to meet their business goals.
  • Problem Resolution:Address member inquiries, concerns, and issues promptly and professionally. Partner with internal teams as needed to ensure members’ needs are resolved efficiently.
  • Educational Outreach:Develop and deliver informational materials, webinars, and workshops to educate members about available benefits and how to use them effectively.
  • Data Analysis:Work with IT and Marketing to track member engagement, satisfaction, and utilization of services. Use data insights to continuously improve and tailor services to member needs.
  • Documentation:Maintain accurate records of all member interactions and account information in Engage (our CRM system), ensuring the data is up to date and accessible to the team.
  • Collaboration:Work cross-functionally with departments including Knowledge, Exhibitions, Industry Groups, IT, and Marketing to ensure member services are effectively promoted and aligned with organizational goals.
  • Events:Assist in planning, coordinating, and executing the MHI Annual Conference, MHI Community events, and associated regional events to drive member value and engagement.
  • Onboarding:Partner with the Membership team to conduct new member orientation meetings and facilitate first-timer welcome sessions at the Annual Conference.
  • Demonstrated commitment to excellent customer service
  • Excellent communication and interpersonal skills
  • Passion for helping others with the ability to build and maintain strong relationships
  • Exceptional attention to detail and follow-through
  • Strong problem-solving and conflict-resolution abilities
  • Ability to initiate and complete tasks with limited oversight
  • Strong personal organization, time management, and planning skills
  • Collaborative team player with the ability to work effectively with diverse people
  • An effective listener who seeks feedback and looks for opportunities to learn and grow
  • Willingness to take on new tasks and a desire to continuously develop new skills
  • Proficiency in Microsoft Office, MS Teams, and virtual meeting platforms (GoToMeeting/Zoom)
Required Qualifications
  • Bachelor’s degree in Business, Marketing, or a related field preferred
  • Previous experience in customer service, sales, account management, or a related role
  • Knowledge of the manufacturing and material handling industry is a plus
  • Ability to travel domestically up to 70%
About MHI

Material Handling Industry (MHI) is the largest nonprofit U.S. material handling and logistics trade association, representing the leading providers of material handling and logistics solutions. MHI sponsors the two leading U.S. trade shows for material handling and logistics equipment, systems, and technologies — ProMat and MODEX.

At MHI, we’ve created a dynamic environment where employees genuinely care about shared success and embrace our core values: extraordinary member service, continuous improvement, collaboration, knowledge sharing, and a respectful and inclusive workplace. We look for people who can apply their skills and talents to purposeful, meaningful, and rewarding work.

What We Offer
  • Competitive salary commensurate with experience
  • Comprehensive benefits package including Health Plan, Health Reimbursement Assistance, Health Savings Account, Dental, Vision, Life Insurance & AD&D, Short-term and Long-term Disability
  • 401(k) plan
  • Three weeks PTO plus ten paid holidays
  • On-site fitness center
  • Flexible schedule and hybrid work environment

MHI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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