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Membership Experience Manager Jobs in Arizona (NOW HIRING)

EŌS Fitness

Member Experience Manager

Tempe, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Tempe, AZ: E Guadalupe Rd / S Rural Rd EōS Fitness is bold, upbeat, and ... Knowledge of fitness industry operations, including membership management and billing processes.

EŌS Fitness

Member Experience Manager

Cave Creek, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Cave Creek, AZ: 12211 N Cave Creek Rd EōS Fitness is bold, upbeat, and ... Knowledge of fitness industry operations, including membership management and billing processes.

EŌS Fitness

Member Experience Manager

Surprise, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Surprise, AZ: N Litchfield /W Waddell Rd EōS Fitness is bold, upbeat ... Knowledge of fitness industry operations, including membership management and billing processes.

EŌS Fitness

Member Experience Manager

Arizona City, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Mesa, AZ: E Baseline Rd/N Ellsworth Rd. EōS Fitness is bold, upbeat, and ... Knowledge of fitness industry operations, including membership management and billing processes.

EŌS Fitness

Member Experience Manager

Gilbert, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Gilbert, AZ: S Power Rd/E Germann Rd EōS Fitness is bold, upbeat, and ... Knowledge of fitness industry operations, including membership management and billing processes.

EŌS Fitness

Member Experience Manager

Goodyear, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Goodyear, AZ: McDowell Rd. EōS Fitness is bold, upbeat, and motivating ... Knowledge of fitness industry operations, including membership management and billing processes.

EŌS Fitness

Member Experience Manager

Scottsdale, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Scottsdale, AZ: N Frank Lloyd Wright Blvd / E Via Linda EōS Fitness is ... Knowledge of fitness industry operations, including membership management and billing processes.

EŌS Fitness

Member Experience Manager

Chandler, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Chandler: N Dobson Rd / W Warner Rd EōS Fitness is bold, upbeat, and ... Knowledge of fitness industry operations, including membership management and billing processes.

EŌS Fitness

Member Experience Manager

Avondale, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Avondale, AZ: Dysart Rd. EōS Fitness is bold, upbeat, and motivating ... Knowledge of fitness industry operations, including membership management and billing processes.

EŌS Fitness

Member Experience Manager

San Tan Valley, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Queen Creek, AZ: Signal Butte Rd / E Queen Creek Rd EōS Fitness is bold ... Knowledge of fitness industry operations, including membership management and billing processes.

EŌS Fitness

Member Experience Manager

Glendale, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Glendale, AZ: W Glendale Ave/ N 43rd Ave EōS Fitness is bold, upbeat ... Knowledge of fitness industry operations, including membership management and billing processes.

EŌS Fitness

Member Experience Manager

Phoenix, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Phoenix, AZ: S 19th Ave/W Baseline Rd EōS Fitness is bold, upbeat, and ... Knowledge of fitness industry operations, including membership management and billing processes.

EŌS Fitness

Member Experience Manager

Casa Grande, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Casa Grande, AZ: Colorado St / Florence Blvd EōS Fitness is bold, upbeat ... Knowledge of fitness industry operations, including membership management and billing processes.

EŌS Fitness

Member Experience Manager

Peoria, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Peoria, AZ: W Lake Pleasant Pkwy /W Deer Valley Rd EōS Fitness is bold ... Knowledge of fitness industry operations, including membership management and billing processes.

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Membership Experience Manager information

What is a membership experience manager?

Membership Experience Managers are professionals responsible for ensuring that members of an organization, club, or service have a positive and engaging experience. They manage member communications, address concerns, and design programs or events to increase member satisfaction and retention. Their role often involves gathering feedback, analyzing member needs, and collaborating with various departments to enhance the overall value provided to members. By focusing on member engagement and satisfaction, they help organizations build loyalty and long-term relationships.

What are some common challenges faced by membership experience managers, and how can they be addressed?

Membership Experience Managers often face the challenge of balancing personalized member engagement with scalable processes, especially as organizations grow. They must ensure that each member feels valued, which requires strong communication and data management skills. Proactively gathering member feedback and collaborating closely with marketing, customer service, and product teams helps address concerns quickly and improve the overall experience. Leveraging technology, such as CRM systems, can also streamline outreach and track member satisfaction effectively.

What are the key skills and qualifications needed to thrive as a membership experience manager, and why are they important?

To thrive as a Membership Experience Manager, you need a background in customer service or hospitality, strong organizational skills, and experience with membership management, often supported by a relevant degree. Familiarity with CRM software, membership databases, and digital communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a member-first mindset help individuals excel in building relationships and resolving concerns. These skills and qualities are crucial for fostering member satisfaction, retention, and long-term organizational growth.

What is the difference between Membership Experience Manager vs Membership Coordinator?

AspectMembership Experience ManagerMembership Coordinator
Primary FocusOversees overall member experience, engagement strategies, and retention initiativesHandles member inquiries, onboarding, and administrative tasks
ResponsibilitiesDevelops programs to enhance member satisfaction, manages team, analyzes feedbackAssists with member registration, processes renewals, provides customer service
Required SkillsCustomer service, leadership, strategic planningCommunication, organization, customer support
Work EnvironmentOffice-based, often in non-profit or membership organizationsOffice or event-based, in similar industries

The Membership Experience Manager focuses on creating a positive, engaging environment for members and developing retention strategies, while the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles are essential in membership organizations but differ in scope and strategic involvement.

How do you become a membership experience manager?

To become a membership experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, membership programs, or hospitality. Strong communication, leadership skills, and proficiency with customer relationship management (CRM) tools are also important. Gaining relevant experience and developing skills in member engagement and program management can help qualify for this role.

What are popular job titles related to Membership Experience Manager jobs in Arizona?

For Membership Experience Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Membership Experience Manager jobs in Arizona look for?

The top searched job categories for Membership Experience Manager jobs in Arizona are:

What cities in Arizona are hiring for Membership Experience Manager jobs?

Cities in Arizona with the most Membership Experience Manager job openings:

Membership Experience Manager jobs near you
Infographic showing various Membership Experience Manager job openings in Arizona as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

Membership Experience Manager

The Global Ambassador Hotel

Phoenix, AZ • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 29 days ago

Job description

Why The Global Ambassador
  • Competitive compensation

  • Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more

  • Paid time off eligibility for those working 32+ hours per week

  • A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives

Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire's Best New Hotels in the World and Condé Nast Traveler's Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
What You'll Do
  • Serve as a member primary point of contact in evening hours.

  • Serve as on-call weekend/evening manager to coordinators as needed.

  • Be highly visible on property during major events and premier local events.

  • Serve as a mentor and leader to membership coordinators.

  • Manage the member's text line and respond to members in a timely manner.

  • Make spa, fitness, dining and hotel reservations for members.

  • Work alongside dining team to ensure a seamless on-property experience as well as provide table touches during all member dining experiences.

  • Secure last-minute lobby bar tables and reservations for members.

  • Attend restaurant pre-shifts and ensure all member tables are ready and sat in a timely manner.

  • Maintain notes of member table preferences and accommodate as best as possible.

  • Build strong, trusted relationships across all departments.

  • Build relationships with restaurants in the area to offer special access and dining reservations for members as well as access to exclusive events while ensuring a seamless experience.

  • Work with the Director of Security to uphold standard operating procedures and security protocols for members and arrange discreet access when necessary.

  • Provide monthly engagement report to Director of Membership detailing monthly member reservations and text message engagement.

  • Monitor reviews and shift notes to review member experiences.

  • Maintain daily detailed notes in the Member Resource Center and provide weekend member shift reports.

  • Maintain continuous intel on members' experiences to ensure recovery situations are limited and if required that they are executed at a high level.

  • Attend all home football games serving as main member liaison at Morgan Athletic Club and send game-day communication.

  • Keep detailed records of member preferences, taking note of any interaction that may be important, ensuring properly communicated with membership team and tracked in Peoplevine, Opera and OpenTable.

  • Maintain and manage member complimentary cabana and hotel tracking.

  • Continually evolve the engagement program to create WOW moments and unexpected special touches throughout the member experience.

  • Perform pre-arrival preparation by collecting member preferences, arrival time and identifying the purpose of member's stay to curate a one-of-a-kind experience.

  • Plan, coordinate and create a customized itinerary to include member's stay information, restaurant reservations, and spa appointments.

  • Conduct personal research to better understand member preferences to assist in personalizing their stay.

  • Note all appropriate billing, contact information, discounts, and special requests in room reservation notes.

  • Communicate member engagement details on property, acting as a liaison among all departments.

  • Coordinate the placement of amenities, and personalized notes while tracking appropriately.

  • Assist with membership administrative duties and event coordination as needed.

  • Ensure all on-property member celebrations (ie: anniversaries and birthdays) are celebrated in a personalized and unique way as well as send all celebration cards.

  • Manage member lost and found to ensure follow-up is ongoing in locating lost items.

  • Assist with other tasks as directed by Director of Membership

Qualifications
  • 3+ years of experience in a luxury hotel servicing VIP clientele

  • Excellent communication and client service skills

  • Strong organizational and multitasking abilities

  • Proficiency with MS Office

  • Knowledge of Opera, Book4Time and OpenTable is a plus

  • Ability to work flexible schedule based on member needs including nights, weekends and holidays.

  • Refined verbal and written communication skills

  • Highly proficient in computer knowledge with an ability to quickly learn new technologies

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

Apply