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Membership Experience Manager information

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$25K

$57.8K

$90K

How much do membership experience manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for membership experience manager in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Membership Experience Manager vs Membership Coordinator?

AspectMembership Experience ManagerMembership Coordinator
Primary FocusOversees overall member experience, engagement strategies, and retention initiativesHandles member inquiries, onboarding, and administrative tasks
ResponsibilitiesDevelops programs to enhance member satisfaction, manages team, analyzes feedbackAssists with member registration, processes renewals, provides customer service
Required SkillsCustomer service, leadership, strategic planningCommunication, organization, customer support
Work EnvironmentOffice-based, often in non-profit or membership organizationsOffice or event-based, in similar industries

The Membership Experience Manager focuses on creating a positive, engaging environment for members and developing retention strategies, while the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles are essential in membership organizations but differ in scope and strategic involvement.

What are Membership Experience Managers?

Membership Experience Managers are professionals responsible for ensuring that members of an organization, club, or service have a positive and engaging experience. They manage member communications, address concerns, and design programs or events to increase member satisfaction and retention. Their role often involves gathering feedback, analyzing member needs, and collaborating with various departments to enhance the overall value provided to members. By focusing on member engagement and satisfaction, they help organizations build loyalty and long-term relationships.

What are the key skills and qualifications needed to thrive as a Membership Experience Manager, and why are they important?

To thrive as a Membership Experience Manager, you need a background in customer service or hospitality, strong organizational skills, and experience with membership management, often supported by a relevant degree. Familiarity with CRM software, membership databases, and digital communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a member-first mindset help individuals excel in building relationships and resolving concerns. These skills and qualities are crucial for fostering member satisfaction, retention, and long-term organizational growth.

What are some common challenges faced by Membership Experience Managers, and how can they be addressed?

Membership Experience Managers often face the challenge of balancing personalized member engagement with scalable processes, especially as organizations grow. They must ensure that each member feels valued, which requires strong communication and data management skills. Proactively gathering member feedback and collaborating closely with marketing, customer service, and product teams helps address concerns quickly and improve the overall experience. Leveraging technology, such as CRM systems, can also streamline outreach and track member satisfaction effectively.
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Membership Experience Manager jobs near you
Membership Experience Leader

Membership Experience Leader

YMCA of South Hampton Roads

Virginia Beach, VA • On-site

Full-time

Re-posted 18 days ago

Job description

Imagine going to work knowing that what you do each day positively influences the lives of
children in your community. Working at the YMCA you'll discover more than a job - you will
have the opportunity to make a lasting difference in the community.
Why Work for the Y
The Y is a dynamic and diverse human service organization committed to nurturing the
potential of kids, promoting healthy living and fostering a sense of social responsibility. The
Y is a team effort, right down to our members. The care and concern we show for our
members is our success gauge. In order to maintain our success, we must recruit and
hire the best employees in the area. The Y commits itself to doing so by providing
our employees competitive wages, benefits and opportunities for advancement
through our training programs and internal promotions.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to
live our cause of strengthening communities with purpose and intentionality every
day. We are welcoming: we are open to all. We are a place where you can belong
and become. We are genuine: we value you and embrace your individuality. We
are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing: we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our
community stronger beginning with you.
POSITION SUMMARY
Delivers excellent service to all members, guests, and program participants. Responds to
member and guest needs, promotes memberships and programs, and maintains cleanliness
and organization of the facility. Responsible for membership sales, renewals, and prospect
follow up as directed. Provides administrative support for membership and programs to
create an optimal experience for guests.
ESSENTIAL FUNCTIONS
  1. Implements sales and membership strategies that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goals as directed by the Regional Membership Director.
  2. Creates a member-focused culture and models relationship-building skills (including Listen First and the YMCA of South Hampton Roads Service Creed) in all interactions.
  3. Fosters a climate of innovation and resolves problems to ensure exemplary member satisfaction.
  4. Promotes program and membership enrollment in interactions with existing and potential members in conjunction with marketing efforts to maximize sales.
  5. Coordinates program registration, including logistics to support phone, walk-in and web registration.
  6. Ensures proper implementation of member service procedures. Reviews and updates membership procedures and communicates changes to staff. Coordinates with the Resource Operations Center as necessary on financial transactions.
  7. Assists in organizing membership events at the YMCA and occasionally represents the YMCA at community events to promote the YMCA.
  8. Participates in staff meetings and/or related meetings as requested.
  9. Completes employee training as required, including New Staff Orientation, Blood Bourne Pathogens and Child Abuse Prevention, among others.
  10. Follows all standards, policies and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures and state licensing standards where applicable; makes ADA accommodations where appropriate; maintains the program site, equipment, YMCA COVID-19 sanitation and standards, and required program records.
  11. Assists in all areas as assigned.

Requirements
LEADERSHIP COMPETENCIES
  • Engaging Community
  • Communication & Influence
  • Collaboration

QUALIFICATIONS
  • Excellent verbal, interpersonal and problem-solving skills
  • Ability to work in a fast-paced and constantly-changing environment
  • Ability to multitask
  • Ability to set priorities and manage multiple concurrent tasks
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community
  • Ability to handle conflict professionally and manage conflict resolution in a timely manner
  • Previous customer service, sales or related experience
  • Strong knowledge of computer operations, Microsoft Office Suite, and Google Documents
  • High attention to accuracy and detail
  • Must be able to work flexible hours including evenings, weekends, and holidays
  • Former YMCA experience utilizing SGA Sales preferred

WORKING CONDITIONS
  1. Requires a person of maturity and good judgment, who can operate with a minimum of guidance from the Engagement Director
  2. Requires ability to exercise appropriate independent judgment, to assess facts and issues, and make non-routine decisions regarding day-to-day operational problems and issues
  3. Requires effective team-building and team leadership skills
  4. Must maintain cooperative, functional relationships with senior leadership team, peers, and subordinates
  5. Must maintain positive, energetic attitude toward YMCA work, goals, and values
  6. Performs the duties of direct reports as needed

PHYSICAL DEMANDS
  • Walk, stand, kneel, and stoop
  • Maintain continuous operations requiring attention to detail and multi-tasking
  • Must be able to lift, pull and move up to 50 pounds
  • Must be able to stand or sit for long periods of time
  • Must be physically able to successfully complete required certifications

BACKGROUND CHECKS
An offer of employment is contingent upon receipt of satisfactory results to meet minimum
requirements of the position. They may include criminal background and reference checks,
E-Verify, drug test, driver's license record, and/or a Child Protective Services Check (CPS).
Additional driver's license check, CPS, criminal background check, alcohol, and/or drug
testing may be required to be processed in the future in order to meet and/or maintain the
requirements of this position.

Apply