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Membership Experience Manager Jobs (NOW HIRING)

pmymca

Membership Experience Staff

Kilmarnock, VA

... Membership Experience Staff will be responsible for the delivery of an outstanding member ... manage money and accounting procedures for YMCA software operations. 5. Possess business ...

pmymca

Membership Experience Staff

Hampton, VA · On-site

... Membership Experience Staff will be responsible for the delivery of an outstanding member ... manage money and accounting procedures for YMCA software operations. 5. Possess business ...

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$25K

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How much do membership experience manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for membership experience manager in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Membership Experience Manager vs Membership Coordinator?

AspectMembership Experience ManagerMembership Coordinator
Primary FocusOversees overall member experience, engagement strategies, and retention initiativesHandles member inquiries, onboarding, and administrative tasks
ResponsibilitiesDevelops programs to enhance member satisfaction, manages team, analyzes feedbackAssists with member registration, processes renewals, provides customer service
Required SkillsCustomer service, leadership, strategic planningCommunication, organization, customer support
Work EnvironmentOffice-based, often in non-profit or membership organizationsOffice or event-based, in similar industries

The Membership Experience Manager focuses on creating a positive, engaging environment for members and developing retention strategies, while the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles are essential in membership organizations but differ in scope and strategic involvement.

What are Membership Experience Managers?

Membership Experience Managers are professionals responsible for ensuring that members of an organization, club, or service have a positive and engaging experience. They manage member communications, address concerns, and design programs or events to increase member satisfaction and retention. Their role often involves gathering feedback, analyzing member needs, and collaborating with various departments to enhance the overall value provided to members. By focusing on member engagement and satisfaction, they help organizations build loyalty and long-term relationships.

What are the key skills and qualifications needed to thrive as a Membership Experience Manager, and why are they important?

To thrive as a Membership Experience Manager, you need a background in customer service or hospitality, strong organizational skills, and experience with membership management, often supported by a relevant degree. Familiarity with CRM software, membership databases, and digital communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a member-first mindset help individuals excel in building relationships and resolving concerns. These skills and qualities are crucial for fostering member satisfaction, retention, and long-term organizational growth.

What are some common challenges faced by Membership Experience Managers, and how can they be addressed?

Membership Experience Managers often face the challenge of balancing personalized member engagement with scalable processes, especially as organizations grow. They must ensure that each member feels valued, which requires strong communication and data management skills. Proactively gathering member feedback and collaborating closely with marketing, customer service, and product teams helps address concerns quickly and improve the overall experience. Leveraging technology, such as CRM systems, can also streamline outreach and track member satisfaction effectively.
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Membership Experience Manager jobs near you

Membership Experience Staff

pmymca

Kilmarnock, VA

Other

Re-posted 3 days ago

Job description

General Function:
 
Under the supervision of the designated supervisor, and in harmony with the mission and purpose of the established policies and goals of the YMCA of the Virginia Peninsulas, the Membership Experience Staff will be responsible for the delivery of an outstanding member experience. With an emphasis on ensuring the highest quality service to members and guests, the Membership Experience Staff will work with all staff to welcome, connect, support, and engage all members, guests, and staff.
 
Qualifications:
 
1. Minimum of 16 years of age.
2. YMCA experience in member services, program, or a related field is preferred.
3. Ability to interface with basic software programs and use phone systems.
4. Ability to perform math skills required to accurately manage money and accounting procedures for YMCA software operations.
5. Possess business professional communication skills.
6. Certification in CPR/First Aid/AED/O2/CAP required within 60 days of hire.
7. Complete and maintain required trainings to include: New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
8.   Satisfactory completion of a criminal background check and Child Protective Services check.
 
Essential Functions:
 
1. Support the mission, vision and goals of the YMCA.
2. Promote a professional work environment through character development by modeling the values of caring, honesty, respect and responsibility.
3. Lead in a manner that advances our cause to strengthen the foundations of community through programs that focus on youth development, healthy living and social responsibility. 
4. Ensure everyone who enters the building is greeted, checked-in, and newly processed when necessary.  Specifically greet members by their name as they are scanned into the system.
5. Implement the daily operations of the Welcome Center.
6. Responsible for maintaining cleanliness of area as well as replenishing supplies.
7. Wear staff uniform and name tag, or professional attire when appropriate.
8. Responsible for completing membership/program paperwork and processes into current YMCA operations systems.
9. Give current and prospective members tours of the facility.
10. Efficiently answer multiple line phones with YMCA greeting.  
11. Attend staff meetings and trainings as scheduled.
12. Ensure all members, guests, and program participants are in a safe environment and actively follow center Emergency Operations Plan (EOP). 
13. Follow department Association standards. 
14. Follow mandated abuse reporting requirements.
15. Act as a leader in emergency situations. Report any accidents or incidents according to Emergency Communication Action Plan.
16. Promote and participate in YMCA fundraising efforts to include Annual Support and United Way Campaigns.
17. Carry out other related duties as deemed necessary by the Membership Department and center operations to ensure an excellent member experience.
 
YMCA Competencies (Leader):
 
Engaging Community, Communication & Influence, Inclusion, Collaboration, Functional Expertise
  
Skills and Ability Requirements: 
 
1. Ability to read, analyze and interpret documents.  
2. Ability to respond effectively to inquiries or complaints. 
3. Ability to apply mathematical concepts to practical situations.  
4. Ability to reason and define difficult problems with limited direction as to means and results.  
5. Ability to meet the physical demands of this position.
 
Effect on End Results:
 
1. The membership growth and retention plan for the center is achieved.
2. A high degree of member satisfaction is achieved as measured by Net Promoters. 
3. A positive image of the YMCA is portrayed to members, staff, volunteers and the community.
4. A pleasant and comfortable working environment is maintained for all staff.
5. Relationships are strengthened through intentional interactions.
6. The facility will be safe, clean and an enjoyable place as measured by Q Checks and Risk Management Audits.
7. Superior quality standards are met as evidenced by department’s Association Audit Score.
 
This job description is not intended to be all-inclusive. It is understood that the employee will also perform other reasonably related business duties if requested by the supervisor. Job descriptions are reviewed periodically and may be revised if deemed necessary. This job description is not a written or implied contract. 

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