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Membership Services Manager Jobs in Rochester, NY

Bass Pro Shops

Retail Manager - CLUB Membership

Victor, NY · On-site

$17 - $22.50/hr

Inspire others to deliver an outstanding CLUB Customer Service Experience every time * Influence ... the CLUB Membership Manager role. There may be other related duties as assigned to support all ...

ssagroup

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

... Services Manager. Responsibilities * Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. * Day-to-day functions of admissions and membership ...

SSA Group

Guest Experience Associate

Rochester, NY · On-site

$15.50 - $17/hr

... Services Manager. Responsibilities * Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. * Day-to-day functions of admissions and membership ...

ssagroup

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

... Services Manager. Responsibilities * Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. * Day-to-day functions of admissions and membership ...

SSA Group

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

... Services Manager. Responsibilities * Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. * Day-to-day functions of admissions and membership ...

Planet Fitness

Manager

Irondequoit, NY · On-site

This leader will ensure a clean and comfortable environment, outstanding customer service, and same ... The General Manager is responsible for achieving targeted results in the areas of membership growth ...

Take 5 Oil Change

Shop Manager

Webster, NY · On-site

Shop Manager - Lead the Fastest Oil Change Team at Take 5! Ready to take the driver's seat and ... service * Enrolled into MemberDeals - Special Discounts on Memberships, Entertainment & Travel

Take 5 Oil Change

Shop Manager

Rochester, NY · On-site

Shop Manager - Lead the Fastest Oil Change Team at Take 5! Ready to take the driver's seat and ... service * Enrolled into MemberDeals - Special Discounts on Memberships, Entertainment & Travel

Take 5 Oil Change

Shop Manager

Rochester, NY · On-site

Shop Manager - Lead the Fastest Oil Change Team at Take 5! Ready to take the driver's seat and ... service * Enrolled into MemberDeals - Special Discounts on Memberships, Entertainment & Travel

Take 5 Oil Change

Shop Manager

Batavia, NY · On-site

Shop Manager - Lead the Fastest Oil Change Team at Take 5! Ready to take the driver's seat and ... service * Enrolled into MemberDeals - Special Discounts on Memberships, Entertainment & Travel

Take 5 Oil Change

Shop Manager

Batavia, NY · On-site

Shop Manager - Lead the Fastest Oil Change Team at Take 5! Ready to take the driver's seat and ... service * Enrolled into MemberDeals - Special Discounts on Memberships, Entertainment & Travel

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Membership Services Manager information

See Rochester, NY salary details

$24.7K

$57K

$88.8K

How much do membership services manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for membership services manager in Rochester, NY is $57,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $67,600.00 per year, depending on experience, location, and employer.

What does a Membership Services Manager do?

A Membership Services Manager oversees the recruitment, retention, and satisfaction of members within an organization or association. They are responsible for developing and implementing strategies to attract new members, managing member communications, addressing member inquiries, and coordinating membership events or benefits. Their role often includes analyzing membership trends, improving the member experience, and ensuring that members receive value from their affiliation with the organization.

What are the key skills and qualifications needed to thrive as a Membership Services Manager?

To thrive as a Membership Services Manager, you need strong customer service skills, organizational abilities, and experience with membership program management, often supported by a bachelor's degree in business or a related field. Familiarity with membership management software, CRM systems, and data analysis tools is typically required. Exceptional interpersonal communication, problem-solving, and leadership skills help build member relationships and manage teams effectively. These competencies ensure efficient operations, high member satisfaction, and growth of the organization's membership base.

How does a Membership Services Manager typically collaborate with other departments to enhance member satisfaction?

A Membership Services Manager frequently works closely with departments such as marketing, events, and IT to ensure a seamless member experience. This collaboration may involve coordinating on communication strategies, resolving technical issues with membership platforms, and planning member-focused events or programs. Regular meetings and cross-functional projects help align goals and quickly address member feedback. Such teamwork is essential for identifying new opportunities to improve retention and engagement, making the role both dynamic and central to the organization's success.

What is the difference between Membership Services Manager vs Membership Coordinator?

AspectMembership Services ManagerMembership Coordinator
ResponsibilitiesOversees membership programs, manages staff, develops strategies to increase member engagementHandles member inquiries, processes memberships, assists with event coordination
Required SkillsLeadership, strategic planning, customer service, industry knowledgeCustomer service, communication, organizational skills
Work EnvironmentManagement level, often in office or club settingsSupport role, often in office or membership centers
CredentialsTypically requires experience in membership management, sometimes certifications in association managementLess formal credentials, focus on customer service experience

The Membership Services Manager and Membership Coordinator roles both focus on member engagement but differ in scope and responsibility. The manager oversees programs and staff, while the coordinator handles day-to-day member interactions. Understanding these differences helps in choosing the right career path or job fit within membership organizations.

What are the most commonly searched types of Membership Services jobs in Rochester, NY?

The most popular types of Membership Services jobs in Rochester, NY are:

What job categories do people searching Membership Services Manager jobs in Rochester, NY look for?

The top searched job categories for Membership Services Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Membership Services Manager jobs?

Cities near Rochester, NY with the most Membership Services Manager job openings:

Membership Services Manager jobs near you
Infographic showing various Membership Services Manager job openings in Rochester, NY as of September 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Temporary. Highlights an 100% In-person job distribution, with an average salary of $57,028 per year, or $27.4 per hour.

Membership Clerk

Rochester, NY • On-site

Costco Wholesale Corporation
Retail • 10K+ employees
Learn more about Costco Wholesale Corporationexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Costco rating

8.1

Company rating: 8.1 out of 10

Based on 1,935 frontline employees who took The Breakroom Quiz

2nd of 39 rated national retailers

Job description


California applicants: Please click here to review the Costco Applicant Privacy Notice.
The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The listing does not mean that any positions are currently open or available at Costco.
Position Summary
Processes member sign ups, renewals and added cards. Educates members and potential members about membership, warehouse and credit programs. Assists members regarding item availability. Issues replacement and temporary cards, keys credit applications. Provides a high level of member service.
Job Duties
  • Processes new memberships and membership maintenance. Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary. Follows departmental procedures for paperwork and performance of duties. Follows all safety and security procedures. Verifies identity, business information for memberships.
  • Welcomes and communicates with members and potential members, in person, by phone, or by mail. Answers questions, resolves problems, and explains membership, warehouse, and credit programs.
  • Reviews membership, warehouse, and credit programs to keep knowledge up to date.
  • Physically checks item availability in the warehouse, directs members to product and service locations. Enlists assistance for member loading or shopping. Responds helpfully to member concerns, secures manager assistance as necessary.
  • Issues membership cards using computer, camera, and automated card printer. Issues temporary cards by researching membership information in computer and hand writing card. Issues employee name badges.
  • Keys credit applications; conforms to credit card company practices for verifications, confidentiality, access and discretion.
  • Assists at the refund counter or with marketing as necessary. Places return items on shelf or leaves in cart or on flatbed.
  • Cleans department, stocks forms and cleans and supplies printers.
  • Collects membership dues as keyed to computer by check, cash, and debit/credit terminal. Issues receipts.
  • Ensures proper cleanup and disposal of hazardous materials.
  • Ability to operate vehicles, equipment or machinery.
  • Assists with department duties as necessary.
  • Assists in other departments of the warehouse as necessary.

For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.
Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States.
Job Description Posting Updated: July 2026 Job Code: 0077

What Costco employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Costco

Sourced by ZipRecruiter

Costco is a membership warehouse club, dedicated to bringing our members the best possible prices on quality brand-name merchandise. With more than 800 locations worldwide, Costco provides a wide selection of merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make your shopping experience a pleasurable one. Today, as the company evolves, it stays true to the qualities that helped attract and retain millions of loyal members around the globe: Commitment to quality. Costco warehouses carry about 4,000 SKUs (stock keeping units) compared to the 30,000 found at most supermarkets. By carefully choosing products based on quality, price, brand, and features, the company can offer the best value to members.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Issaquah, WA, US

Year founded

1983

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