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Membership Coordinator Jobs in Rochester, NY (NOW HIRING)

LaBella Associates

Operations Coordinator

Rochester, NY · On-site

$65K - $75K/yr

We are currently hiring a full-time (40 hours/week) Divisional Operations Coordinator in our ... membership in any other group protected by federal, state or local laws. LaBella Associates does ...

LaBella Associates

Operations Coordinator

Rochester, NY · On-site

$65K - $75K/yr

We are currently hiring a full-time (40 hours/week) Divisional Operations Coordinator in our ... membership in any other group protected by federal, state or local laws. LaBella Associates does ...

LaBella Associates

Project Coordinator

Rochester, NY · On-site

$65K - $90K/yr

The Project Coordinator tracks the open action items associated with the LNG and LPG facilities ... membership in any other group protected by federal, state or local laws. LaBella Associates does ...

LaBella Associates

Project Coordinator

Rochester, NY

$65K - $90K/yr

The Project Coordinator tracks the open action items associated with the LNG and LPG facilities ... membership in any other group protected by federal, state or local laws. LaBella Associates does ...

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All JobsMembership JobsMembership Coordinator JobsMembership Coordinator Jobs in Rochester, NY

Membership Coordinator information

See Rochester, NY salary details

$11

$20

$30

How much do membership coordinator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for membership coordinator in Rochester, NY is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.79 per hour, depending on experience, location, and employer.

What does a membership coordinator do?

A membership coordinator works as a liaison between an organization or facility and its members. Your job duties include processing new applications for member services, volunteering information to prospective members, and providing information through periodic newsletters and emails. The qualifications for this position include a high school diploma, although some employers may prefer a bachelor’s degree in business or marketing. To be successful in this career, you need experience working in a fast-paced sales environment and must have excellent customer service skills.

What are the key skills and qualifications needed to thrive as a membership coordinator, and why are they important?

To thrive as a Membership Coordinator, you generally need strong organizational abilities, attention to detail, and experience in customer service or member relations, often supported by a relevant associate or bachelor's degree. Familiarity with membership management software, CRM systems, and email marketing tools is typically required. Excellent communication, problem-solving, and relationship-building skills help you engage members and resolve concerns effectively. These skills ensure efficient membership processes, high member satisfaction, and successful growth of the organization.

How does a membership coordinator typically collaborate with other departments to enhance member experience?

A Membership Coordinator works closely with various departments such as marketing, events, and customer service to ensure a seamless member experience. They often coordinate with the marketing team to help promote member benefits and with event planners to organize member-exclusive activities. Regular communication with the finance or billing department is also common to address membership payments or renewals. This collaborative environment helps Membership Coordinators quickly resolve member issues and contribute to continuous improvement in member engagement and satisfaction.

What is the difference between Membership Coordinator vs Membership Specialist?

AspectMembership CoordinatorMembership Specialist
CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeHigh school diploma or equivalent; certifications like Certified Membership Professional (CMP) can be a plus
Work EnvironmentOffice settings, member events, community outreachOffice, customer service, member engagement activities
Employer & Industry UsageNonprofits, associations, clubsNonprofits, associations, clubs
Common Search & ComparisonYesYes

Membership Coordinators and Membership Specialists often perform similar roles in managing member relations and recruitment. The main difference lies in titles used by organizations; both typically require similar credentials and work in comparable environments within associations or nonprofits. The choice of title may reflect organizational structure rather than significant role differences.

More about Membership Coordinator jobs

What are the most commonly searched types of Membership jobs in Rochester, NY?

The most popular types of Membership jobs in Rochester, NY are:

What are popular job titles related to Membership Coordinator jobs in Rochester, NY?

For Membership Coordinator jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Membership Coordinator jobs in Rochester, NY look for?

The top searched job categories for Membership Coordinator jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Membership Coordinator jobs?

Cities near Rochester, NY with the most Membership Coordinator job openings:

Membership Coordinator jobs near you
Infographic showing various Membership Coordinator job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $41,830 per year, or $20.1 per hour.

Member Service Representative

YMCA of Greater Rochester

Rochester, NY • On-site

Other

Posted 9 days ago

YMCA Of Greater Rochester rating

6.2

Company rating: 6.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

565th of 781 rated non-profit organizations

Job description

Member Service Representative

Under the supervision of the Membership Coordinator/Director, the Member Service Representative provides a positive and welcoming experience for all members at the Y. As the first point of contact either in-branch or on the phone, the Member Service Representative must be able to provide an overview of all membership and program offerings to current and prospective members. The Member Service Representative must also have comprehensive knowledge of our Membership Database System (ACTIVENet).

ESSENTIAL FUNCTIONS

  • Using YMCA of Greater Rochester Best Practices, the Member Service Representative:
  • Provides a positive member experience by connecting with members and building relationships.
  • Understands, shares, and answers questions on membership and program offerings.
  • Communicates branch policies and procedures, including age requirements, cancellation policies, and membership categories.
  • Onboards new members, by determining best-fit category, taking payments or setting up payment plans, and familiarizes new members with digital tools (app, Website, membership account, etc).
  • Searches for, navigates, and interprets member records including membership type and who is on the membership, account history, program registration, payment method, account balances when applicable, and custom notes.
  • Handles credit cards or electronic checks for updating automatic payments, save for future use, and pay account balances.
  • Registers members for programs in Aquatics, Health & Wellness and others.
  • Keeps accurate, detailed records of all transactions, membership records, incident reports and other necessary documentation; reconciles all cash, check and charge transactions to balance shift report.
  • Follows Association Membership procedure for specialized memberships including, but not limited to, Experience Scholarship applicants, Community Health Partners, and Nationwide Members.
  • Attends all required meetings and training.
  • Is familiar with and carries out emergency procedures, building rules and regulation
  • Maintain a well-presented facility with a high level of responsiveness in regard to cleanliness and repair.
  • Maintains required certifications.
  • All other duties as assigned.

Requirements

  • Must be at least 17 years of age and possess a high school diploma or GED.
  • At least one year of customer service experience required.
  • Possess excellent interpersonal and communication skills.
  • High level of attention to detail and quality service and facilities.
  • Ability to work with a diverse population.
  • CPR/AED and First Aid Certifications are required or the ability to obtain within 60 days of hire.

PHYSICAL REQUIREMENTS:

· Must be able to sit and stand for extended duration of shift

· Must be able to bend and stoop frequently

· Must be able to lift up to 15 pounds

What YMCA Of Greater Rochester employees say

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