ZipRecruiter

Log In

1

Director Customer Relations Jobs (NOW HIRING)

Compass Health Network

MO · On-site

$17.89/hr

... Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our ... Answer phones, direct messages, and assist with scheduling * Keep the front office and waiting ...

next page

Showing results 1-20

People also search for

All JobsDirector Customer Relations Jobs

Director Customer Relations information

See salary details

$39K

$103.9K

$173K

How much do director customer relations jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director customer relations in the United States is $103,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What jobs make 3000 a month without a degree?

A Director of Customer Relations typically requires relevant experience and skills rather than a specific degree, and salaries can vary widely. Entry-level or related roles such as customer service managers, sales representatives, or administrative supervisors may earn around $3,000 monthly with relevant experience and strong performance. Many of these jobs emphasize skills like communication, problem-solving, and industry knowledge over formal education.

What does a Director of Customer Relations do?

A Director of Customer Relations is responsible for overseeing the strategies and operations that ensure a company's customers have a positive experience. They lead teams that handle customer support, address client concerns, and work to improve customer satisfaction and loyalty. This role often involves analyzing customer feedback, resolving escalated issues, developing customer service policies, and collaborating with other departments to enhance the overall customer journey. The Director of Customer Relations plays a key role in building strong, long-lasting relationships between the company and its customers.

How does a Director of Customer Relations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Relations frequently works alongside teams such as sales, marketing, product development, and support to ensure a seamless customer experience. This role involves translating customer feedback into actionable insights for these departments, helping to align company offerings with customer needs. Regular cross-functional meetings and strategic planning sessions are common, as the Director acts as a bridge to foster communication and drive customer-centric initiatives throughout the organization.

What are the key skills and qualifications needed to thrive as a Director of Customer Relations, and why are they important?

To thrive as a Director of Customer Relations, you need expertise in customer service management, strategy development, and a track record of leadership, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and quality assurance systems is important for driving and measuring customer engagement. Exceptional communication, conflict resolution, and team leadership skills help build strong relationships and foster a customer-centric culture. These competencies are crucial for ensuring customer satisfaction, loyalty, and the overall growth of the organization.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Vice President of Customer Experience or Customer Service Director, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and a strong understanding of customer relations management tools and data analysis.
More about Director Customer Relations jobs
What cities are hiring for Director Customer Relations jobs? Cities with the most Director Customer Relations job openings:
What are the most commonly searched types of Customer Relations jobs? The most popular types of Customer Relations jobs are:
What states have the most Director Customer Relations jobs? States with the most job openings for Director Customer Relations jobs include:
What job categories do people searching Director Customer Relations jobs look for? The top searched job categories for Director Customer Relations jobs are:
Director Customer Relations jobs near you
Infographic showing various Director Customer Relations job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 22% Full Time, 75% Part Time, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $103,920 per year, or $50 per hour.

Customer Relations Manager

Jenkins Hyundai of Leesburg

Leesburg, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Summary:

The purpose of this position is to ensure customer satisfaction and retention for new, certified and preowned vehicle sales as well as service. The Customer Relations Specialist ensures loyalty and advocacy from our customers both internal and external.

Benefits: 

  • Medical- 4 plans (BCBS)
  • Dental
  • Vision
  • Term Life
  • Company-paid Term Life
  • STD/LTD
  • Accident indemnity rider
  • PTO / Sick days (annually)
  • 401(k) with an employer match
  • Employee Assistant Program
  • FMLA / Maternity/Paternity Leave
  • Bereavement Leave

Essential Functions:  (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.) 

Duties and Responsibilities: 

  • Handles difficult client issues in sales and/or service, a.k.a. “heat cases.”
  • Coordinates and facilitates all manufacturer, customer appreciation/clinic, and other events throughout the year.
  • Serves as customer relations representative in offsite events as needed, even outside of normal work schedule.
  • Identifies areas of needed improvement by monitoring client feedback as a basis for resolution and continuous improvement.
  • Contacts customers via phone and email to ensure satisfaction. 
  • Maintains client feedback records and develops strategies to implement best practices.
  • Compiles data and submits reports regularly and as needed to management.
  • Communicates with the General Manager and Customer & Community Relations Director regularly to share data and develop solutions, set goals and correct any ongoing issues.
  • Maintains database of employee photos and updates staff website photos regularly.
  • Assists the GM with coaching staff on customer service best practices to enhance the image of the dealership and strengthen manufacturer customer satisfaction scores/ratings.
  • Monitors, posts and comments on online review sites and social media sites on behalf of the dealership as needed.
  • Provides monthly content for dealership customer e-newsletters.
  • Ensures excellent customer experiences are maintained.
  • Ensures proper managers have received copies/notice of any written complaints.
  • Keep records of all customer complaints and solutions. 
  • After gathering a complaint, contacts the appropriate personnel and follows up with all parties involved to determine what actions were taken. Continues follow up until complaint is completely resolved. 
  • Serves as a store level compliance liaison by monitoring Red Flag and Safeguard compliance issues, completing a monthly checklist, and reminding staff of best practices.  Sends checklist to GM and Compliance Coordinator/Chief Compliance Officer. Reaches out as needed to the corporate compliance team with any concerning issues or questions.
  • Adheres to all company policies, procedures and safety standards.
  • Excellent written and oral communication skills.
  • Proficient in Microsoft Office products.
  • Performs other duties as assigned.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Vision: Clarity of vision at 20 inches or less
  • Stand: Remaining on one’s feet in an upright position at a workstation without moving about 
  • Walking: Moving about on foot 
  • Lifting: Raising or lowering an object including files from one level to another (includes upward pulling) 10 – 25 lbs 
  • Carrying: Transporting objects, usually holding in the hands or arms.
  • Reaching: Extending hand(s) and arm(s) in any direction
  • Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles 
  • Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling 
  • Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
Environmental Conditions:  Be able to work in a climate-controlled environment.
 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply