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Director Customer Relations Jobs (NOW HIRING)

rjf

Customer Relations Representative

Medina, OH

As a key member of the Koroseal Interior Products team, the Customer Relations Representative plays ... The position will report to the Direct Account Supervisor. Key Responsibilities * Support customers ...

rjf

Customer Relations Specialist

Medina, OH

Position Overview As part of the Koroseal Interior Products team, the Customer Relations ... Provide customer with shipping notifications for direct ship orders. * Responding to email inquires ...

CarMax, Inc.

Analyst, Customer Relations

Richmond, VA · On-site

Position Overview As an Analyst, Customer Relations, you will be the ultimate advocate for CarMax ... direct customer interaction and a customer-centric approach. About CarMax At CarMax, we ...

Carmax

Analyst, Customer Relations

Richmond, VA · On-site

$47K - $71K/yr

Position Overview As an Analyst, Customer Relations, you will be the ultimate advocate for CarMax ... direct customer interaction and a customer-centric approach. About CarMax At CarMax, we ...

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How much do director customer relations jobs pay per year?

As of Jul 21, 2026, the average yearly pay for director customer relations in the United States is $103,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $128,500.00 per year, depending on experience, location, and employer.

How much does a director of customer service make in the US?

A director of customer service in the US typically earns between $80,000 and $150,000 annually, depending on industry, location, and experience. Senior roles with extensive management responsibilities or in large organizations may offer higher compensation, often including bonuses and benefits.

What does a director of customer relations do?

A director of customer relations oversees a company's efforts to build and maintain positive relationships with customers, ensuring high satisfaction and loyalty. They develop strategies, manage customer service teams, analyze feedback, and implement improvements to enhance the customer experience. Strong communication, leadership skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

How does a Director of Customer Relations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Relations frequently works alongside teams such as sales, marketing, product development, and support to ensure a seamless customer experience. This role involves translating customer feedback into actionable insights for these departments, helping to align company offerings with customer needs. Regular cross-functional meetings and strategic planning sessions are common, as the Director acts as a bridge to foster communication and drive customer-centric initiatives throughout the organization.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service is a guideline for response times: a customer service representative should respond within 10 seconds for initial contact, within 5 minutes for follow-up, and resolve the issue within 3 hours. For a Director of Customer Relations, understanding and implementing such response standards helps improve customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a Director of Customer Relations, and why are they important?

To thrive as a Director of Customer Relations, you need expertise in customer service management, strategy development, and a track record of leadership, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and quality assurance systems is important for driving and measuring customer engagement. Exceptional communication, conflict resolution, and team leadership skills help build strong relationships and foster a customer-centric culture. These competencies are crucial for ensuring customer satisfaction, loyalty, and the overall growth of the organization.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Vice President of Customer Experience or Director of Customer Relations, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.
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Director Customer Relations jobs near you
Customer Relations Representative

Customer Relations Representative

rjf

Medina, OH

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

As a key member of the Koroseal Interior Products team, the Customer Relations Representative plays a vital role in ensuring exceptional customer service and support for our direct accounts. This position is often the primary point of contact for customers and is responsible for managing a wide range of customer service functions including order processing, shipping, sample fulfillment, and quote coordination.

This role is an excellent opportunity for a detail-oriented, proactive professional to work in a fast-paced, dynamic environment while building relationships with global clients and internal teams.

This is an in-person role based in either our Louisville, KY manufacturing facility or Medina, OH corporate headquarters. The position will report to the Direct Account Supervisor.

Key Responsibilities

 

  • Support customers with product information, order placement, and general service needs.
  • Serve as a liaison between customers and internal departments such as marketing, logistics and quality control, etc.
  • Manage requests for quotations, enter/update customer orders, and process sample requests.
  • Provide proactive communication and problem-solving throughout the sales process.
  • Maintain accurate internal documentation and communication records related to customer interactions.
  • Manage inventory programs, ensuring alignment with established terms and proactive communication.
  • Participate in ongoing training and development initiatives to enhance product knowledge and customer service skills.
  • Perform other related duties as assigned.

Skills and Qualifications

  • Strong verbal and written communication skills.
  • Excellent interpersonal skills with a professional and positive attitude.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Highly organized with strong attention to detail.
  • Effective time management and ability to prioritize multiple tasks.
  • Comfortable working independently and collaboratively in a team environment.
  • Demonstrated problem-solving ability and customer-first mindset
  • Must be able to sit for long periods and occasionally lift up to 20 lbs safely

Koroseal Total Rewards:

  • Vacation time, personal time, and 11 paid holidays
  • Medical, Dental and Vision Insurance including a Flexible Savings Account
  • Company paid Short Term Disability & Life Insurance with supplemental options available for employees
  • 401(k) with company match
  • Paid training and career development
  • Employee well-being benefits including robust EAP offering
  • Company events
RJF logo

About RJF

Sourced by ZipRecruiter

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

Northfield, MN, US

Year founded

1979

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