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Director Customer Relations Jobs (NOW HIRING)

PDS Defense

Customer Relations Specialist

Wichita, KS · On-site

Call Center/Customer Service Customer Relations Specialist Wichita, KS Posted: 5/5/2026 Job ID ... Depending on your temporary assignment, benefits may include direct deposit, free career counseling ...

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How much do director customer relations jobs pay per year?

As of Jun 29, 2026, the average yearly pay for director customer relations in the United States is $103,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What does a director of customer relations do?

A director of customer relations oversees a company's customer service strategies, manages customer satisfaction initiatives, and leads teams to improve client experiences. They analyze feedback, develop policies, and coordinate with other departments to ensure customer needs are met effectively.

How does a Director of Customer Relations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Relations frequently works alongside teams such as sales, marketing, product development, and support to ensure a seamless customer experience. This role involves translating customer feedback into actionable insights for these departments, helping to align company offerings with customer needs. Regular cross-functional meetings and strategic planning sessions are common, as the Director acts as a bridge to foster communication and drive customer-centric initiatives throughout the organization.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service suggests that a customer should receive a response within 10 minutes, a follow-up within 5 hours, and a resolution within 3 days. For a Director of Customer Relations, understanding this rule helps set clear response time standards and improve customer satisfaction through timely communication.

What jobs pay 2000 a day?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and certain specialized consultants can earn around $2,000 per day, especially with extensive experience, industry expertise, and in large organizations. These positions often require advanced degrees, leadership skills, and a track record of success, and compensation may include bonuses and stock options.

What are the key skills and qualifications needed to thrive as a Director of Customer Relations, and why are they important?

To thrive as a Director of Customer Relations, you need expertise in customer service management, strategy development, and a track record of leadership, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and quality assurance systems is important for driving and measuring customer engagement. Exceptional communication, conflict resolution, and team leadership skills help build strong relationships and foster a customer-centric culture. These competencies are crucial for ensuring customer satisfaction, loyalty, and the overall growth of the organization.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, media directors, or producers with extensive experience and strong industry networks can earn $150,000 or more annually. These positions often require advanced skills, leadership abilities, and sometimes specialized certifications or advanced degrees. Compensation varies based on company size, location, and individual performance.
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Director Customer Relations jobs near you
Infographic showing various Director Customer Relations job openings in the United States as of June 2026, with employment types broken down into 36% Full Time, 58% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $103,920 per year, or $50 per hour.

Customer Relations Specialist

PDS Defense

Wichita, KS • On-site

Other

Medical, Retirement

Posted 22 days ago

Job description

Call Center/Customer Service

Customer Relations Specialist Wichita, KS Posted: 5/5/2026

Job Description

Job ID#:

217653

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Shift:

1

Customer Relations Specialist

Job ID: 217653

Location: Wichita, KS

Schedule: 7:30 AM-3:30 PM or 8:00 AM-4:00 PM

Job Summary

PDS Defense, Inc. is seeking an experienced Customer Relations Specialist to support critical aftermarket operations for the flying fleet. This role serves as a key liaison between customers, internal teams, and client, ensuring timely and accurate support for spares, AOG requirements, and customer quoting activities. The ideal candidate is detail-oriented, customer-focused, and experienced in aerospace or complex manufacturing environments.

Key Responsibilities

  • Ensure the highest quality customer experience during visits, product demonstrations, evaluations, deliveries, and special events

  • Serve as an aftermarket Customer Service Representative supporting quoting activities using client tools

  • Determine production status and availability of replacement parts

  • Coordinate with Manufacturing Engineers on spare configurations and make/buy decisions

  • Administer and manage customer quotes from initiation through delivery

  • Support AOG (Aircraft on Ground) and spares requirements

  • Liaise directly with client on customer requests

  • Coordinate agendas and logistics for trade shows, air shows, exhibits, product evaluations, and special events

  • Manage budgets and distribution of promotional materials

  • Support senior management and executive customer engagements

  • Ensure adherence to schedules, budgets, customer commitments, and ethics regulations

  • Act as liaison between customers and company executive leadership

Required Skills & Qualifications

  • Minimum 5 years of customer service experience

  • Strong attention to detail and organizational skills

  • Experience working with quoting systems

  • Ability to manage multiple priorities in a fast-paced environment

  • Strong communication and customer-facing skills

  • Aerospace industry experience OR a relevant degree combined with customer service experience

Preferred Qualifications

  • Aftermarket or spares support experience

  • AOG support experience

  • Familiarity with aerospace manufacturing and fleet support operations

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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