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Customer Relations Assistant Jobs in Missouri (NOW HIRING)

Sight & Sound

Customer Relations Lead

Branson, MO · On-site

The Customer Relations Lead is responsible for day-to-day Contact Center/Box Office operations and ... * Assist in creating a positive, encouraging and collaborative culture within the Customer ...

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Customer Relations Assistant information

See Missouri salary details

$15.9K

$41.1K

$53K

How much do customer relations assistant jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer relations assistant in Missouri is $41,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,100.00 and $42,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are the most commonly searched types of Customer Relations jobs in Missouri?

The most popular types of Customer Relations jobs in Missouri are:

What cities in Missouri are hiring for Customer Relations Assistant jobs?

Cities in Missouri with the most Customer Relations Assistant job openings:

Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in Missouri as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $41,097 per year, or $19.8 per hour.

Customer Relations Lead

Sight & Sound Theatres

Branson, MO • Hybrid

Full-time

Re-posted 14 days ago

Job description

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do.  We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.

The Customer Relations Lead is responsible for day-to-day Contact Center/Box Office operations and for instilling a passion for supreme customer and guest satisfaction within the team.

The Customer Relations team is operational six days a week, and Customer Relations Leads will work five out of the six days. The majority of the shifts will be day shifts, 8:00am-5:00pm.  There will also be some later shifts each week (10:45am-7:45pm and/or 12:30am-9:30pm) throughout the week. 

Some Saturdays will be required, and some Saturday shifts could be longer than 8 hours.  

Each week would have a total of 40 scheduled hours.  

Essential Duties and Responsibilities:

  • Support and encourage Customer Service Representatives in their daily tasks. When necessary, professionally address difficult customer situations.
  • Responsible for the day-to-day tasks within the Contact Center/Box Office ex. Monitor queue levels, adherence to schedule, quality assurance monitoring, being a physical presence within the Contact Center/Box Office etc.
  • Assist in creating a positive, encouraging and collaborative culture within the Customer Relations Team and across all other departments.
  • Provide leadership and instill a passion for customer service through 1 on 1 mentoring and training current and future employees.
  • Ability to take over in Customer Relations Manager's absence, and perform within all areas of Guest Services both internal and external.
  • Stay current with policy and procedural changes within the Customer Relations Department.

Prerequisites:

  • Excellent interpersonal skills contributing to a positive work environment.
  • Ability to remain calm and rational under pressure and time demands in a fast-paced environment.
  • A willingness, desire
  • Relational - A desire to build relationship with the Customer Relations Team as well as multiple other departments, and ability to learn, develop, train, lead, and serve.
  • Strong computer skills and demonstrate the ability to implement and develop change.

Education and / or Experience:  Minimum High School diploma and / or 1-2 years of customer service experience preferred.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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