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Customer Relations Manager Jobs in Georgia (NOW HIRING)

G SQUARED FUNDING LLC

Be Seen First

Client Relations Manager

Sandy Springs, GA · On-site

$40K - $45K/yr

Previous experience in customer service, sales, or other related fields * Ability to build rapport ... a Client Relations Manager. This company specializes in- Accounts Receivable financing for ...

G SQUARED FUNDING LLC

Be Seen First

Client Relations Manager

Sandy Springs, GA · On-site

$40K - $45K/yr

Previous experience in customer service, sales, or other related fields * Ability to build rapport ... a Client Relations Manager. This company specializes in- Accounts Receivable financing for ...

Orkin LLC

Customer Relations Specialist SED

Conyers, GA · On-site

$17 - $20/hr

Our Customer Relations Specialist position gives you an opportunity to help customers with your ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

Orkin

Customer Relations Specialist SED

Conyers, GA · On-site

Our Customer Relations Specialist position gives you an opportunity to help customers with your ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

Orkin

Customer Relations Specialist SED

Newnan, GA · On-site

Our Customer Relations Specialist position gives you an opportunity to help customers with your ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

Orkin LLC

Customer Relations Specialist SED

Newnan, GA · On-site

$17 - $20/hr

Our Customer Relations Specialist position gives you an opportunity to help customers with your ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

Orkin

Customer Relations Specialist SED

Newnan, GA · On-site

$17 - $20/hr

Our Customer Relations Specialist position gives you an opportunity to help customers with your ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

Orkin

Customer Relations Specialist SED

Conyers, GA · On-site

$17 - $20/hr

Our Customer Relations Specialist position gives you an opportunity to help customers with your ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

Safepoint MGA

Agency Relations Manager

Atlanta, GA · Remote

We are looking for an Agency Relations Manager to build and maintain agency relationships ... customer service experience * The ability to establish and maintain professional networks

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Georgia

Customer Relations Manager information

See Georgia salary details

$10

$22

$42

How much do customer relations manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer relations manager in Georgia is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $26.39 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in Georgia? The most popular types of Customer Relations jobs in Georgia are:
What cities in Georgia are hiring for Customer Relations Manager jobs? Cities in Georgia with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Georgia as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,989 per year, or $22.6 per hour.

Employee Relations Manager

Southern States, LLC

Hampton, GA • On-site

Full-time

Re-posted 26 days ago

Southern States LLC rating

7.9

Company rating: 7.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

198th of 487 rated machine equipment manufacturers

Job description

Job Summary:
Reporting to the Senior HR Manager, the Employee Relations Manager is a professional who is responsible for managing and maintaining employer-employee relationships.  They work closely with employees to resolve issues, provide guidance on employee policies and procedures, and ensure compliance with employment laws.  Employee Relations Manager also investigate and resolve employee complaints, grievances, and conflicts.  They work collaboratively with other HR professionals and management to develop and implement strategies to improve employee morale, engagement, and productivity.     
Essential Responsibilities:
 
  • Highlight potential labor relations issues to senior management and assist is resolution. 
  • Plans, coordinates, and directly handles employee relations activities.
  • Act as internal consultant for employee relations, policy and disciplinary procedures.
  • Collaborate with supervisors and managers to resolve people conflicts in ways which minimize business impact and support our core values.
  • Advises, counsels, and guides management and employees in the proper use and interpretation of human resources policies, plans, and programs.
  • Administer and interpret collective bargaining agreements (CBAs); ensure consistent application across the facility.
  • Serve as the primary point of contact for union representatives, employees, and management regarding labor, employee relations issues, and grievances.
  • Conduct thorough investigations into employee relations issues and recommend appropriate actions.
  • Develop and implement employee relations policies and procedures.
  • Assist with employee relations-related training for both managers and employees.
  • Conduct exit interviews and provide feedback to management.
  • Monitor and analyze employee relations trends and recommend proactive measures to address issues.
  • Maintain accurate and confidential records of employee relations cases.
  • Conduct exit and stay interviews. 
  • Collaborate with HR and legal teams to ensure compliance with employment laws and regulations.
  • Manage employee discipline and performance improvement processes.
  • Partner with HR and business leaders to develop and execute employee engagement initiatives.
  • Advises management in appropriate resolution of employee relations issues.
  • Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
  • Represents organization at personnel-related hearings, such as unemployment hearings, and investigations.
  • Develops and maintains affirmative action program; files EEO-1 and VETS report annually; and maintains other records, reports, and logs to conform to EEO regulations.
  • Responsible for conducting Employee Opinion/Engagement Surveys.
  • Handles employee relations counseling, outplacement counseling and exit interviewing.
  • Maintains compliance with federal, state and local employment and benefits laws and regulations; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
  • Completes special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions.
  • Any other projects and initiatives as assigned by the Senior Human Resources Manager, Director, or VP.

Minimum Qualifications:
 
  • Bachelor’s degree in Human Resources, or related field; Master’s Degree preferred
  • A minimum of ten (10) years of progressive experience in Human Resources, preferably in a manufacturing environment
  • Professional certification in Employee Relations or Human Resources Management
  • Proven work experience as an Employee Relations Manager, or similar role
  • Strong knowledge of labor laws, grievance/arbitration processes, and collective bargaining agreements.
  • Experience in conflict resolution and mediation
  • Ability to build trust and rapport at all levels of the organization quickly.
  • Excellent communication, conflict resolution, negotiation, and interpersonal skills.
  • Ability to handle sensitive information in a highly confidential manner
  • Excellent organizational and time-management skills
  • Experience in employee engagement and retention strategies
  • Experience in developing and implementing HR policies and procedures
  • Excellent problem-solving and decision-making skills
  • Team, action, and results oriented
  • Ability to manage multiple priorities/projects and manage stressful situations
  • Ability to lead, direct, influence, and motivate others
  • Customer-focused attitude, with high level of professionalism and discretion
  • Strong analytical skills, maturity, and "emotional intelligence"
  • Inspire Trust – model and inspire high levels of integrity; communicate across constituencies without compromising the integrity of the message; does not undermine others for own gain; does not distort the facts with one’s own biases and agendas; shows consistently among principles, values and behavior.

Desired Qualifications:
 
  • Master’s Degree in HR or Industrial Labor Relations, or MBA
  • Professional in Human Resources Certification (PHR) or SHRM Certified Professional (SHRM-CP)
  • Experience with labor unions is a plus

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