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Customer Relations Manager Jobs in Georgia (NOW HIRING)

Bass Pro Shops

Customer Relations Associate - PT

Augusta, GA · On-site

$37K - $47K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

Bass Pro Shops

Customer Relations Associate - PT

Augusta, GA · On-site

$37K - $47K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

Cabela's

Customer Relations Associate - PT

Augusta, GA · On-site

$37K - $47K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

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Customer Relations Manager information

See Georgia salary details

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How much do customer relations manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer relations manager in Georgia is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $26.39 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What are the most commonly searched types of Customer Relations jobs in Georgia?

The most popular types of Customer Relations jobs in Georgia are:

What cities in Georgia are hiring for Customer Relations Manager jobs?

Cities in Georgia with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Georgia as of August 2026, with employment types broken down into 73% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $46,989 per year, or $22.6 per hour.

Customer Relations Regional Field Manager

Engineered Floors

Dalton, GA • On-site

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Engineered Floors rating

7.4

Company rating: 7.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Job Summary:

The CR Field Manager position(s) serves as the primary point of contact for day-to-day technical support. The support of which does include, however, is not limited to external customers, internal customers and our sales force. A CR Field Manager is assigned specific geography for support. This geography consists of several states, more than one RVP in most cases and multiple sales managers representing Engineered Floors Commercial Division. The position is responsible for effectively managing complaints, qualifying complaints that may become claims, creating possible resolutions, field inspections, quality assessments, installation quality assessments, maintenance training/evaluation, flooring product attributes knowledge and installation/project oversite involving qualifying orders, adhesive types, in-depth knowledge of all flooring products sold by EF and other specific technical product knowledge. This role must demonstrate strong leadership and decision-making skills.

Essential Duties & Responsibilities:

  • Management of qualifying orders (normally 2,500 SY or greater) + mock up requests.
  • Complaint intake, entering the computer system, evaluation, possible inspection and best proposed resolution based upon several factors.
  • Quickly and knowledgably respond to inquiries involving best options, proper applications, floor preparation, correct sealers + adhesives, job site conditions, schedules, dissimilar adhesives, etc.
  • Training of new hires (RVPs, sales managers, other dept associates).
  • Field training/demos for proper installation techniques and best practices for maintenance of EF products.
  • Ongoing management of the field managers claims + qualifying orders.
  • Marketing Dept. support, photo shoots, onsite involvement.
  • New style/product evaluation with designers and product development team, manufacturing team, product development and quality.
  • Provide Director of CR with timely reporting.
  • Foster and maintain good relationships with business partners such as Fuse Alliance and Starnet.
  • Travel is required, often times on short notice. Overnight and weekend travel is common.
  • For certain geographies, the Customer Relations Field Manager may be required to obtain/maintain a licensing as a contractor. Management will have discretion to assign this responsibility as business needs dictate.
  • Within the CR Field Managers assigned areas (geography) of responsibility, become familiar with higher volume customers. These customers are most likely also Residential Division Customers.

Performance Expectations (if applicable):

  • Work involves a combination of in office and travel. Must be physically able to travel, lift and occasionally perform technical/hands on tasks.
  • Must be able to determine color and or shade differences

Experience/Education Requirements:

  • HS diploma or equivalent is required. College is preferred
  • State awarded contractors Licensing is preferred
  • 2 years of customer service, technical services or quality assurance experience is required
  • Basic Microsoft computer skills are required.
  • Excellent written and verbal communication skills are required. These may involve communication with external customers, internal customers, flooring contractors, general contractors, sales, architects + designers
  • Ability to multi-task
  • Problem solving skills
  • Team player
  • Must be highly flexible involving ever changing scenarios and duties

Other Requirements:

  • Irregular and or extended work days are required occasionally. Travel is required.
  • Perform other duties assigned by Director of Customer Relations.

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