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Customer Relations Manager Jobs in California (NOW HIRING)

Robert Half

Customer Service Manager

Inglewood, CA · On-site

$28.50 - $33/hr

Customer Relations Manager Position Overview: The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a ...

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Customer Relations Manager information

See California salary details

$12

$26

$49

How much do customer relations manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer relations manager in California is $26.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $30.82 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in California? The most popular types of Customer Relations jobs in California are:
What cities in California are hiring for Customer Relations Manager jobs? Cities in California with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in California as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,920 per year, or $26.4 per hour.

Customer Relations Manager

Irvine Auto Retail Inc

Irvine, CA

$72K/yr

Full-time

Re-posted 13 days ago

Job description

Location: Irvine, CA (On site) | Type: Full Time | Salary Range: $72,000 a year

Norm Reeves Auto Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 RETAIL DEALER IN THE NATION. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals who are eager to grow their careers while the company continues to expand!

As our Customer Relations Manager, you’re one of the most important team members at Norm Reeves Honda, Irvine. You’re responsible for creating a super Norm Reeves Honda experience!

Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda experience.

Key Responsibilities:
  • Resolve customer concerns and coordinate manufacturer support when necessary.
  • Monitor customer satisfaction metrics, surveys, and reviews; identify trends and recommend improvements to leadership.
  • Maintain records of customer cases and ensure timely follow-up and resolution.
  • Oversee post-sale follow-up and support the customer journey from sales through service.
  • Assist with vehicle deliveries, ensuring customers understand warranty, maintenance, and dealership resources.
  • Collaborate with sales, service, and management to improve processes and customer experience.
  • Support the General Manager with internal communication, reporting, and follow-up on key initiatives.
  • Assist with manufacturer visits, audits, and dealership events when needed.
  • Perform other duties as assigned.
Qualifications:
  • 2+ years of customer service experience, preferably in automotive or dealership environment
  • Strong communication and conflict resolution skills

What We Offer:

  • Medical, Dental, Vision, and Complimentary Life Insurance

  • 401k Matching and FSA

  • Tuition Reimbursement

  • Paid Time Off (accrues)

  • Supplemental Insurance (Hospital, Accident, Critical Illness)

  • Discounts on Vehicles, Services, and Parts