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Customer Relations Associate Jobs in California (NOW HIRING)

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Customer Relations Associate information

See California salary details

$24.7K

$46.5K

$66.1K

How much do customer relations associate jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer relations associate in California is $46,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $49,300.00 per year, depending on experience, location, and employer.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.

What are the most commonly searched types of Customer Relations jobs in California?

The most popular types of Customer Relations jobs in California are:

What cities in California are hiring for Customer Relations Associate jobs?

Cities in California with the most Customer Relations Associate job openings:

Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in California as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $46,472 per year, or $22.3 per hour.

Customer Relations Associate - Kent, WA

Long Beach, CA • On-site

AEG
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AEGexternal

$17/hr

Part-time

Re-posted 2 days ago

Job description

Customer Relations Associate
Philosophy
The Customer Relations Associate plays a key role in the Customer Relations (CR) department, ensuring that daily operations run smoothly across the facility. This position focuses on handling day-to-day responsibilities while also contributing to a high-quality athlete experience. The Customer Relations Associate supports service operations, addresses athlete and guest needs, and ensures alignment with the facility's broader goals.
This position reports to the Facility Manager and works alongside other CR staff at their location in addition to other locations. It may also provide support to CR operations at other facilities when needed.
Key Functions and Responsibilities
Customer Service & Support
  • Provide professional, friendly, and timely support to athletes, guests, and families.
  • Respond to inquiries via email, phone, and internal ticketing systems.
  • Resolve concerns or complaints with discretion and professionalism.
  • Assist customers with purchases, memberships, and package support.

Athlete & Guest Experience
  • Welcome and greet athletes and families at the front desk.
  • Conduct facility tours and athlete orientations.
  • Ensure a positive, seamless, and professional experience throughout the facility.

Operations & Coordination
  • Serve as a key point of contact for Customer Relations tasks at the facility.
  • Support scheduling of athletes and coordinate with staff across departments and locations.
  • Maintain clear communication with Facility Operations Coordinators and CR staff.
  • Monitor key performance indicators (KPIs) and suggest workflow or system improvements.

Requirements
Required
  • Strong communication skills with excellent attention to detail.
  • Ability to work independently and collaborate across teams.
  • Commitment to delivering outstanding service and athlete/guest satisfaction.
  • Friendly, professional demeanor and willingness to learn.
  • Critical thinking and problem solving skills.

Preferred
  • Familiarity with CRM platforms and scheduling tools such as Zoho, Hurricane, and Acuity.
  • Experience in customer service or facility operations strongly preferred.
  • Previous experience in a sports, fitness, or service-oriented environment.

This position offers an opportunity to be a key contributor in the ongoing growth and improvement of our Customer Relations efforts, with a focus on service, operations, and athlete satisfaction.
Pay Range: Part-time, Hourly ($17/hour).
Job Application
A complete application will include your resume along with your responses to the questions below. Each response should be < 500 words
• What excites you about this job and why?
• What scares you about this job and why?
• Why do you believe you'd perform well in this role?
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
AEG logo

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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