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Customer Relations Manager

Crain Automotive

Little Rock, AR • On-site

Full-time

Re-posted 10 days ago

Crain Automotive rating

5.8

Company rating: 5.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

118th of 159 rated car dealerships

Job description

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Customer Relations ManagerLocation: Crain Chevrolet of Little Rock

Address: 9911 Interstate 30, Little Rock, AR, 72209

Job Description

Crain Chevrolet of Little Rock is seeking a dedicated and proactive Customer Relations Manager to join our team. The ideal candidate will be responsible for managing and enhancing our customer relationships, ensuring a positive experience for every client, and supporting the dealership’s commitment to exceptional service.

Key Responsibilities
  • Develop and maintain strong relationships with customers to foster loyalty and repeat business.
  • Address and resolve customer inquiries, concerns, and complaints promptly and professionally.
  • Collaborate with sales, service, and other departments to ensure seamless customer experiences.
  • Monitor customer feedback and implement strategies to improve satisfaction and retention.
  • Manage customer communication channels including phone, email, and in-person interactions.
  • Track and report on customer relations metrics to support continuous improvement.
Required Skills
  • Customer Relations: Proven ability to build and maintain positive relationships with customers.
  • Self Management: Strong organizational skills with the ability to work independently and manage multiple priorities.
  • Time Management: Efficiently manage time to meet deadlines and handle customer needs promptly.
Qualifications
  • Previous experience in customer relations or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency with customer management software and Microsoft Office Suite is a plus.

If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for the Customer Relations Manager position at Crain Chevrolet of Little Rock.

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