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Customer Relations Manager Jobs (NOW HIRING)

Horizon Services

Customer Relations Manager

Newark, DE · On-site

$22 - $24/hr

We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns ... upper management for further investigation Determine charges for service requested, collect ...

Horizon Services

Customer Relations Manager

Newark, DE · On-site

$22 - $24/hr

We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns ... upper management for further investigation Determine charges for service requested, collect ...

Solvay Bank

AVP, Customer Relations Manager

Syracuse, NY · On-site

$64K - $79K/yr

AVP, Customer Relations Manager The AVP, Customer Relations Manager provides oversight of the daily operations of the Bank's call center to ensure high-quality service, fast resolution of client ...

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Customer Relations Manager information

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How much do customer relations manager jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for customer relations manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a Customer Relations Manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What does a Customer Relations Manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relations Manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
More about Customer Relations Manager jobs
What cities are hiring for Customer Relations Manager jobs? Cities with the most Customer Relations Manager job openings:
What are the most commonly searched types of Customer Relations jobs? The most popular types of Customer Relations jobs are:
Who are the top companies hiring for Customer Relations Manager jobs? The top employers for Customer Relations Manager jobs are:
What states have the most Customer Relations Manager jobs? States with the most job openings for Customer Relations Manager jobs include:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.
Customer Relations Manager

Customer Relations Manager

Horizon Services

Newark, DE • On-site

$22 - $24/hr

Full-time

Posted 7 days ago

Horizon Services rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

About the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns.


Responsibilities:

Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of complaints

Check to ensure that appropriate changes were made to resolve customers' problems

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Resolve customers' service or billing complaints by performing activities such as exchanging

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Refer unresolved customer grievances to upper management for further investigation

Determine charges for service requested, collect deposits or payments, or arrange for billing

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Solicit sales of new or additional services or products

Order tests that could determine the causes of product malfunctions

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes


Experience and Requirements:

Minimum 3 years in a customer service capacity, and 1+ year of outbound calling experience.

Strong sales skills towards overcoming objections.

An independent self-starter who takes initiative and responsibility.

Highly organized and detail oriented.

Excellent verbal and written communication skills.


Job Posted by ApplicantPro

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