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Customer Relations Manager Jobs (NOW HIRING)

Horizon Services

Customer Relations Manager

Newark, DE · On-site

We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns ... upper management for further investigation Determine charges for service requested, collect ...

Horizon Services

Customer Relations Manager

Newark, DE · On-site

$21 - $24/hr

We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns ... upper management for further investigation Determine charges for service requested, collect ...

Eurofins

Customer Relations Manager

Bismarck, ND · On-site

The Client Relations Manager (CRM) is accountable for new client setup, account maintenance, document review, quotes and proposals, and project kick off. Accountable for oversight and mentoring the ...

CarStar

customer relations manager

Mcallen, TX

Provide excellent customer service, receive customer, assist in initiating the repair process, direct all telephone calls accordingly, schedule and follow-up wiht all referrals, assist all department ...

CarStar

customer relations manager

Los Fresnos, TX

Provide excellent customer service, receive customer, assist in initiating the repair process, direct all telephone calls accordingly, schedule and follow-up wiht all referrals, assist all department ...

CarStar

customer relations manager

Los Fresnos, TX

Provide excellent customer service, receive customer, assist in initiating the repair process, direct all telephone calls accordingly, schedule and follow-up wiht all referrals, assist all department ...

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Customer Relations Manager information

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How much do customer relations manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer relations manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
More about Customer Relations Manager jobs
What cities are hiring for Customer Relations Manager jobs? Cities with the most Customer Relations Manager job openings:
What are the most commonly searched types of Customer Relations jobs? The most popular types of Customer Relations jobs are:
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What states have the most Customer Relations Manager jobs? States with the most job openings for Customer Relations Manager jobs include:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

Automotive Customer Relations Manager

McLarty Daniel Chrysler Dodge Jeep RAM Bentonville

Bentonville, AR • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

McLarty Daniel Chrysler Dodge Jeep RAM of Bentonville is looking to for the perfect person to be our Customer Relations Manager!

Are you our person? We're looking for a friendly face to help keep our customers happy and up-to-date in our service and repair center. This person will work hand-in-hand with our Sales Relations Manager, our Sales Managers, our Service Manager, and all of our customer advisors to ensure our customer satisfaction will remain high. This person will be empowered to be a customer advocate, helping us constructively improve processes and workflows. On the day to day, this role will assist in reaching out to customers, following up on any trailing communications via our texting software, answer incoming calls, and proactively call recent service customers to quality check their experience.

This is a 40 hour a week position with a 5 day workweek. We offer excellent benefit, and competitive pay based on experience!

Position: Customer Relations Manager / Safety Sensitive

About Us

Come join a winning team at McLarty Daniel Chrysler Dodge Jeep RAM. If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.

Benefits

  • Medical Plan
  • Dental Plan
  • Vision Plan
  • 401(K) w/ employer match
  • Promote from within
  • Paid Time Off
  • Opportunities for advancement
  • Partners in our community

Responsibilities

  • Keep customers informed on their vehicles status in the shop.

  • Communicate with service customers visiting the dealership to ensure all needs are met.

  • Assist Service Advisors in providing updates to customers through communication software, telecommunications, and by working with Service Management, Part Department, and Service Technicians to ensure Advisors are able to update customers in a timely fashion.

  • May be asked to Drive vehicles to and from service lane, service stalls, and parking lot as needed.

  • Work Service Daily Logs to ensure customer satisfaction in services completed.

  • May be asked to Retrieve and deliver vehicles from property locations.

  • Perform other duties as assigned.

  • Additional duties for all aspects of customer relations

  • Have concierge approach to customers in the service drive and waiting areas.

Qualifications

  • Able to work flexible schedules and some weekends

  • Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve

  • High school diploma or equivalent

  • Professional attitude and the ability to deliver best-in-class customer service

  • Reliable transportation to and from work every single day

  • Valid driver's license and clean driving record

  • The individual must maintain an acceptable driving record according to our insurance standards at all times.
     
  • No employee or applicant should be under the influence of any substance including medical marijuana on-site or during work hours. Further, employees under the influence of are prohibited from undertaking any task that would constitute negligence or professional malpractice, and are prohibited from operating any type of powered vehicle or powered equipment - handheld or otherwise.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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