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Customer Relations Advisor Jobs (NOW HIRING)

WorldStrides

Alumni Relations Advisor

Austin, TX · On-site

The Alumni Relations Advisor plays a crucial role in enhancing brand awareness, providing ... Experience in customer service and/or marketing. * Demonstrated experience in multicultural ...

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Customer Relations Advisor information

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$16

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$55

How much do customer relations advisor jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer relations advisor in the United States is $28.97, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $30.77 per hour, depending on experience, location, and employer.

What is a customer relations advisor?

A customer relations advisor provides support to customer service and sales teams. As a customer relations advisor, your job duties are to monitor and address customer inquiries and issues with products or services. You help resolve pricing and payment issues, attempt to upsell clients on other services or products, and pass on credit and debt issues to the collections department. Qualifications for beginning this career include a high school diploma as well as excellent customer service and communication skills. Since this is typically an entry-level role, most employers provide on-the-job training and may not require you to have related experience.

What does a customer relations advisor do?

A Customer Relations Advisor is responsible for managing and enhancing the relationship between a company and its customers. They handle customer inquiries, resolve complaints, and provide information about products or services. Their goal is to ensure customer satisfaction, foster loyalty, and address any issues efficiently. Customer Relations Advisors often serve as the primary point of contact for customers, helping to build a positive company image.

What are the key skills and qualifications needed to thrive as a customer relations advisor, and why are they important?

To thrive as a Customer Relations Advisor, you need excellent communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or relevant experience. Familiarity with CRM software, ticketing systems, and communication platforms like email and live chat is typically required. Strong interpersonal skills, patience, and adaptability help you build rapport and handle challenging situations effectively. These competencies are crucial for ensuring positive customer experiences, resolving issues efficiently, and maintaining brand loyalty.

What are some common challenges faced by customer relations advisors, and how can they be effectively managed?

Customer Relations Advisors often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues efficiently. To manage these challenges, it's important to maintain strong communication skills, stay patient under pressure, and utilize available support resources, such as team leads or knowledge bases. Advisors also benefit from ongoing training and collaborating closely with colleagues to share solutions and best practices, ensuring a supportive team environment.

What is the difference between Customer Relations Advisor vs Customer Service Representative?

AspectCustomer Relations AdvisorCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in communication or customer serviceHigh school diploma; often on-the-job training
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments
Employer & Industry UsageFinancial services, telecom, retail, hospitalityRetail, telecom, banking, e-commerce
Common Search & Comparison IntentUnderstanding role differences, career progression, required skillsCustomer support, troubleshooting, service quality

The main difference between a Customer Relations Advisor and a Customer Service Representative lies in their focus and scope. Customer Relations Advisors typically handle more complex client issues, build long-term relationships, and work in specialized environments. Customer Service Representatives often focus on transactional support and general inquiries. Both roles require strong communication skills, but the Advisor role may demand additional experience or certifications for relationship management.

Is customer relations a stressful job?

Customer Relations Advisors often handle challenging interactions and must manage customer expectations, which can lead to stress. The level of stress varies depending on workload, company environment, and individual coping skills, but strong communication and problem-solving skills can help manage job-related pressure.
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Customer Relations Advisor jobs near you
Infographic showing various Customer Relations Advisor job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,250 per year, or $29 per hour.

Customer Relations Advisor

Hope's Global Getaways

Manchester, NH • On-site

Other

Posted 13 days ago

Job description

About the job Customer Relations Advisor
About the Role
We are looking for friendly, motivated individuals who enjoy working with people and providing thoughtful customer support. As a Customer Relations Advisor, you will build relationships with clients, learn about their vacation needs, research suitable options, and assist with coordinating the details of their upcoming plans.
This remote opportunity is beginner-friendly and open to applicants from a variety of professional backgrounds. Previous travel-industry experience is not required. Training and educational resources are provided to help you learn the systems and responsibilities of the role.
Key Responsibilities

  • Build rapport with clients and learn about their vacation interests, dates, preferences, and budget
  • Research resorts, hotels, cruises, transportation, tours, activities, and getaway options
  • Provide relevant choices based on each client's individual needs and priorities
  • Assist with coordinating accommodations, transportation, activities, and other requested services
  • Organize reservation information using approved supplier platforms and company resources
  • Provide confirmations, itinerary details, schedules, and important pre-departure information
  • Maintain regular communication and keep clients informed as plans develop
  • Follow up regarding outstanding information, upcoming deadlines, and required decisions
  • Respond to routine questions and assist with reservation changes or special requests
  • Review booking information for accuracy and completeness
  • Maintain organized records of client conversations, preferences, and reservations
  • Expand destination and supplier knowledge through ongoing education
What We Offer
  • Fully remote opportunity within eligible regions
  • Flexible part-time and full-time scheduling
  • Training provided for candidates new to the industry
  • Structured onboarding and ongoing team guidance
  • Supplier and destination education
  • Opportunities to develop customer relations, communication, and planning skills
  • Professional development and potential growth opportunities
  • Performance-based incentives and recognition
  • Qualifying travel discounts and industry-related benefits
  • Collaborative virtual team environment
Qualifications
  • Strong verbal and written communication skills
  • Friendly, professional, and customer-focused approach
  • Ability to manage multiple client needs and deadlines
  • Comfortable researching information and comparing options online
  • Willingness to learn new platforms and digital resources
  • Adaptable and resourceful when customer needs or plans change
  • Self-motivated and able to work independently
  • Basic computer proficiency and reliable internet access
  • Must be at least 18 years of age
  • Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region

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