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Customer Relations Advisor Jobs (NOW HIRING)

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Client Relations Advisor

Spokane, WA · On-site

$20 - $23/hr

Client Relations Advisor Role Details: Work Location: Spokane (In office) Job Type: Full-time ... Call center: 1 year (Preferred) and/or Customer service: 2 years (Required) Education: Associate ...

WorldStrides

Alumni Relations Advisor

Austin, TX · On-site

The Alumni Relations Advisor plays a crucial role in enhancing brand awareness, providing ... Experience in customer service and/or marketing. * Demonstrated experience in multicultural ...

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Customer Relations Advisor information

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How much do customer relations advisor jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer relations advisor in the United States is $28.97, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $30.77 per hour, depending on experience, location, and employer.

What does a customer relations advisor do?

A Customer Relations Advisor is responsible for managing and enhancing the relationship between a company and its customers. They handle customer inquiries, resolve complaints, and provide information about products or services. Their goal is to ensure customer satisfaction, foster loyalty, and address any issues efficiently. Customer Relations Advisors often serve as the primary point of contact for customers, helping to build a positive company image.

What is the difference between Customer Relations Advisor vs Customer Service Representative?

AspectCustomer Relations AdvisorCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in communication or customer serviceHigh school diploma; often on-the-job training
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments
Employer & Industry UsageFinancial services, telecom, retail, hospitalityRetail, telecom, banking, e-commerce
Common Search & Comparison IntentUnderstanding role differences, career progression, required skillsCustomer support, troubleshooting, service quality

The main difference between a Customer Relations Advisor and a Customer Service Representative lies in their focus and scope. Customer Relations Advisors typically handle more complex client issues, build long-term relationships, and work in specialized environments. Customer Service Representatives often focus on transactional support and general inquiries. Both roles require strong communication skills, but the Advisor role may demand additional experience or certifications for relationship management.

What is a customer relations advisor?

A customer relations advisor provides support to customer service and sales teams. As a customer relations advisor, your job duties are to monitor and address customer inquiries and issues with products or services. You help resolve pricing and payment issues, attempt to upsell clients on other services or products, and pass on credit and debt issues to the collections department. Qualifications for beginning this career include a high school diploma as well as excellent customer service and communication skills. Since this is typically an entry-level role, most employers provide on-the-job training and may not require you to have related experience.

What are some common challenges faced by customer relations advisors, and how can they be effectively managed?

Customer Relations Advisors often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues efficiently. To manage these challenges, it's important to maintain strong communication skills, stay patient under pressure, and utilize available support resources, such as team leads or knowledge bases. Advisors also benefit from ongoing training and collaborating closely with colleagues to share solutions and best practices, ensuring a supportive team environment.

What are the key skills and qualifications needed to thrive as a customer relations advisor, and why are they important?

To thrive as a Customer Relations Advisor, you need excellent communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or relevant experience. Familiarity with CRM software, ticketing systems, and communication platforms like email and live chat is typically required. Strong interpersonal skills, patience, and adaptability help you build rapport and handle challenging situations effectively. These competencies are crucial for ensuring positive customer experiences, resolving issues efficiently, and maintaining brand loyalty.
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Customer Relations Advisor jobs near you
Infographic showing various Customer Relations Advisor job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $60,250 per year, or $29 per hour.

Customer Relations Advisor

Hope's Global Getaways

Manhattan, KS • On-site

Other

Re-posted 7 days ago

Job description

About the job Customer Relations Advisor
Position Overview
Are you someone who enjoys helping people, solving problems, and delivering outstanding customer experiences? We are seeking organized, motivated, and customer-focused individuals to join our remote team as Customer Experience Advisors.
In this role, you will assist clients throughout the planning and booking process by providing support, researching options, coordinating reservations, and ensuring all details are handled accurately. This opportunity is ideal for individuals who enjoy communication, organization, and working independently in a flexible remote environment.
Key Responsibilities

  • Assist clients with planning and coordinating travel-related arrangements
  • Research available options and provide recommendations based on client preferences, needs, and budget
  • Review reservation details to ensure accuracy and completeness
  • Communicate professionally with clients through email, phone, and online platforms
  • Manage updates, modifications, and client service requests in a timely manner
  • Maintain organized records, documentation, and client information
  • Follow established procedures and company guidelines
  • Participate in ongoing training, team meetings, and professional development opportunities
  • Deliver exceptional customer support throughout the client experience
What We Offer
  • Fully remote opportunity
  • Flexible work schedule
  • Comprehensive onboarding and training program
  • Ongoing mentorship and professional development
  • Access to travel-related discounts, incentives, and special perks
  • Supportive and collaborative team environment
  • Growth opportunities within the organization
Qualifications
  • Strong communication and interpersonal skills
  • Excellent attention to detail and organizational abilities
  • Ability to manage multiple tasks and priorities effectively
  • Comfortable using computers, online systems, and digital communication tools
  • Reliable internet connection and a dedicated workspace
  • Self-motivated with the ability to work independent
  • Must be at least 18 years of ages
  • Legal eligibility to work in US, UK, Mexico, Australia, or Spain or other approved countries

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